Porsche North Houston - Service Center

Unannounced Service Visit Came in to get a state inspection and schedule a mutually convenient date to get some warranty work done that will require a loaner vehicle. Service a Came in to get a state inspection and schedule a mutually convenient date to get some warranty work done that will require a loaner vehicle. Service advisor was very accommodating and got the inspection done in about 15 minutes and scheduled the warranty work and loaner car for next week. More

Professional and expeditious From start to finish the experience was totally professional and pleasant. I was greeted immediately and was given clear instructions. Everyone I en From start to finish the experience was totally professional and pleasant. I was greeted immediately and was given clear instructions. Everyone I encountered met me with a smile and was eager to help. More

Recall Notice I waited while the service department reconciled the recall notice. The work was completed in less than one half the time expected. Thank you Sam fo I waited while the service department reconciled the recall notice. The work was completed in less than one half the time expected. Thank you Sam for managing a quick turnaround! More

Fast convient service Pulling up to the dealership I was impressed with their new location. I was greeted promptly by Samir and was escorted to the waiting room with introd Pulling up to the dealership I was impressed with their new location. I was greeted promptly by Samir and was escorted to the waiting room with introduction to the lady at the coffee bar on my way to wait. Samir stated that my wait time would be approx 1 1/2 hours. I settled down with my newspaper and coffee. 25 min later Samir lets me know that my Macan is ready. Wow! Thank you Samir for your awesome customer service! More

Quick & Efficient, Service Minded Emplooyees They got me in when they said and provided a loaner car with toll tag, which was handy. Service was performed as expected. There was one minor hic They got me in when they said and provided a loaner car with toll tag, which was handy. Service was performed as expected. There was one minor hiccup, which was corrected immediately on pickup. More

Inspection failure Jay was awesome and team very courteous- new in town and great to have them as service advisors and will be back for service / sales Jay was awesome and team very courteous- new in town and great to have them as service advisors and will be back for service / sales More

Service Review Excellent service with Chris Brown and with assistance by Jay. Excellent communication, especially since the dealership doesn't have a working phone Excellent service with Chris Brown and with assistance by Jay. Excellent communication, especially since the dealership doesn't have a working phone system and no computer service on the day I brought my car in. Chris was so conscientious that he used his personal cell phone to stay in touch. The problem was fixed, under warranty, the first time. Just a suggestion for the delivery (car wash) people. When they Armorall the tires, they need to wipe it off to keep it from spraying all over the side of the car when you leave. From my wife: Audi actually dries the car when they wash it. If you don't raise the hatch on a Cayenne or Macan and wipe it down, it holds a lot of dirt and water and it drips down the side of the car. These are VERY minor points...otherwise, the service department is great. More