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Porsche North Houston - Service Center

Houston, TX

4.9
1,453 Reviews

1,453 Reviews of Porsche North Houston - Service Center

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July 03, 2023

Always a very personable experience I feel like Family the service department is very accommodating and helpful More

by amirkarni9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Porsche North Houston responded

Thank you for your review Amir! We're delighted to hear you feel like part of the family when coming to Porsche North Houston's Service Department. It is our goal to provide prompt, personable service while ensuring all customers leave feeling taken care of. We are so glad we could meet your expectations and look forward to seeing you again soon. Have a great day!

July 01, 2023

Lani, Thank you for your professionalism every time we bring our car in for service. We appreciate your attention to detail and your consistent communication. You’re a great asset to the service dept. More

by Ccultra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lani Roy
Jul 13, 2023 -

Porsche North Houston responded

Thank you for your kind words, Cultra's! It is an absolute delight to hear that Lani has extended her excellent customer service to you whenever you come into Porsche North Houston. We are so lucky to have her on the team and we are beaming with pride here knowing how much she helped make your experience an enjoyable one. We want to thank you for the trust and loyalty that you show us every time you come visit us at Porsche North Houston. It really means the world to us. Please don't hesitate to reach out if there's anything else we can do for you in the future!

June 23, 2023

Fast efficient service with great communication. Haider is an excellent service advisor, would highly recommend him. More

by stuart.fieldhouse
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Haider Jaffar
Jun 27, 2023 -

Porsche North Houston responded

Thank you for taking the time to share your experience with us, Stuart! It's wonderful to hear that Haider provided fast and efficient service that kept you informed throughout. We are absolutely delighted to know he exceeded your expectations. We really appreciate your feedback and we're honored to have been able to serve you! Thank you for choosing Porsche North Houston as your service provider.

June 21, 2023

Very detailed and thorough service , Willie did a great job communicating with me . Thanks again More

by rifflea1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Willie Gilder
Jun 27, 2023 -

Porsche North Houston responded

Thank you so much for taking the time to post about your experience. We are truly delighted to hear you had such a great experience with our team! We strive to make sure each of our customers feels taken care of and valued, and it sounds like we were able to do that for you. It's wonderful that Willie was able to keep you in the loop while working on your Porsche. Thank you again for choosing Porsche North Houston. If there is anything else we can do for you please let us know.

June 18, 2023

I could not be more pleased with Porsche North Houston. They bit over backwards from the very beginning to the very end to make sure I was fully satisfied. They provided me a loaner car and delivered. It k More

by darrell.rosenthal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Gosling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Porsche North Houston responded

Thank you for the glowing review, Darrell! We pride ourselves on our customer service at Porsche North Houston, because your satisfaction is our number one priority. It was great to hear from you that we exceeded your expectations in the way we communicated and kept you in the loop throughout the entire process. We appreciate your commitment to using our dealership going forward and hope that our distance from River Oaks isn't too much of an inconvenience. We look forward to providing you with outstanding service for many years to come!

Jun 21, 2023 -

darrell.rosenthal responded

Customer for life. I will not take my car to any other repair shop or dealership.

June 18, 2023

The service I have received from North Houston Porsche is marvelous ever since I switched my service advisor to Haider Jaffar. Before with a Mr Brown, it was disastrous. More

by ramondelvillar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haider Jaffar
Jun 19, 2023 -

Porsche North Houston responded

Thank you for your kind review, Ramon! We are glad to hear that since switching to Haider Jaffer as your service advisor, the service you have received has been truly marvelous. Here at Porsche North Houston, our goal is always to provide superior customer service and experience in a safe and comfortable environment - we are thrilled to hear that we were able to meet and exceed these expectations. We appreciate your kind words about our team and look forward to working with you on future service needs. Please don’t hesitate to let us know if there is anything else we can do for you!

June 15, 2023

We sent our Cayenne S there for service. Chris Brown was an excellent service advisor for our Porsche. Based on the age of the car and the excellent service we received, we initiated a trade More

by mwicks2500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Porsche North Houston responded

Thank you so much for taking the time to provide feedback about your experience at Porsche North Houston. We’re glad to hear that Chris provided such an outstanding service when you had your Cayenne S with us—we strive to ensure our customers receive only the best in care and attention while they’re with us. And we’re thrilled that we were able to provide you with a superior service experience that establishes us as a dealership you can trust. We look forward to working with you on your new vehicle purchase and should you require any additional assistance or have any questions going forward, do not hesitate to contact us. We value your opinion and appreciate the opportunity you have given us to serve your automotive needs. Thank you again!

June 07, 2023

Very polite and professional. Pricing always fair.Always keep me informed.l really like the selection in product More

by johntinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harder Jaffa
Jun 07, 2023 -

Porsche North Houston responded

Thank you for your wonderful review, John! We work hard to make sure our customers have the best experience possible, so we really appreciate your kind words. It is encouraging to hear that you found our pricing to be fair and our staff professional and polite. We are thrilled that you also like the selection of products we carry here at Porsche North Houston. We truly value your business and look forward to continuing to provide excellent service in the future.

June 07, 2023

Excellent service as always. Vehicle returned in agreed time frame- spotlessly clean, and cost less than quoted More

by Thenorthams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lani Roy
Jun 07, 2023 -

Porsche North Houston responded

Thank you very much for your kind words! We strive to provide excellent customer service and returning your vehicle in pristine condition as well as being on time and less than quoted is something we take great pride in. We genuinely appreciate hearing about your positive experience with Porsche North Houston. We look forward to your next visit with us.

June 06, 2023

highly recommend John and the team on service very professional and excellent customer service Dina Torres More

by Dina torres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Gosling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Porsche North Houston responded

Thank you for taking the time to share your feedback, Dina! We're so pleased to hear that John and the team provided excellent customer service. Here at Porsche North Houston, we strive to create a five-star automotive experience for all of our clients, and it warms our hearts to hear that we succeeded in providing you the signature Porsche hospitality. We look forward to welcoming you back whenever the need arises.

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