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Porsche North Houston - Service Center

Houston, TX

4.9
1,450 Reviews

1,450 Reviews of Porsche North Houston - Service Center

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October 17, 2024

Excellent customer service from the team at Porsche North Houston! Always willing to help out with anything that you may need. More

by Muda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Porsche North Houston responded

Thank you for the kind words! We’re thrilled to hear that our team consistently provides excellent customer service and is always ready to assist with whatever you may need. Your satisfaction is our priority, and we look forward to being here for you anytime!

October 17, 2024

Excellent, prompt customer service. Service tech feedback with the video was very helpful. The waiting area, coffee and snack section adds to an excellent experience. More

by jdnyc32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayle Slovacek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Porsche North Houston responded

Thank you for sharing your feedback! We’re delighted to hear that our prompt customer service, helpful video feedback from the service tech, and our comfortable waiting area made your experience enjoyable. Providing a top-notch experience is our priority, and we’re thrilled we could meet your expectations. We look forward to welcoming you back to Porsche North Houston!

October 17, 2024

An absolutely amazing experience. The dealership and Jon were outstanding. Thank you for a very nice experience and no hassle repair. More

by johnralvarez2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Gosling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Porsche North Houston responded

Thank you for your kind words! We're thrilled to hear that Jon and our dealership provided you with an outstanding, hassle-free repair experience. Ensuring a smooth and enjoyable visit is what we strive for, and we’re delighted to know we met your expectations. We look forward to assisting you again in the future!

October 16, 2024

I was very disappointed to learn that Juan left North while my vehicle was in for a somewhat involved repair. He was phenomenal, and I only found this rating page because I am attempting to find whether More

by blinder_thread_0q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Porsche North Houston responded

Thank you for sharing your feedback with us. First and foremost, we truly appreciate you being a part of our Porsche North Houston family, and we’re grateful for your continued trust in us. We understand your disappointment in Juan’s departure, and we’re sorry to hear that the handoff to your new service advisor did not meet your expectations. Juan certainly left a lasting impression, and we’re committed to ensuring that your future experiences with us are nothing short of excellent. We apologize for the delay you experienced and for the inconvenience it caused. Your feedback is invaluable, and we will use it to improve our processes moving forward. Please don’t hesitate to reach out if there is anything we can do to assist you or make things right. Thank you again for choosing Porsche North Houston.

October 14, 2024

Very nice and friendly service, thanks to Edwin and the service team at Porsche north Houston. More

by EJSDLS98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haider Jaffar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Sepulveda
Oct 16, 2024 -

Porsche North Houston responded

Thank you for your kind review and for choosing Porsche North Houston! We're delighted to hear that Edwin and the service team provided you with friendly and helpful service. We appreciate your feedback and look forward to assisting you again in the future!

October 14, 2024

I was disappointed that my service advisor is no longer there, but the person who took over didn't introduce himself. I don't know his name. They didn't say you can now contact me if you need other assista More

by ronigarrett
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haider Jaffar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Porsche North Houston responded

Thank you for sharing your experience with us, and we apologize for the shortcomings in your recent visit. We’re sorry to hear about the lack of introduction from your new service advisor and that your washer fluid was not refilled. These are essential parts of the service experience, and your feedback is invaluable in helping us improve. Please know we’re committed to making your future visits more seamless, attentive, and thorough. If there's anything we can do to assist now, please don’t hesitate to reach out.

October 14, 2024

I’ve had several issues with my truck. I’m frustrated. I got my breaks done and they are still super loud it’s super embarrassing , I brought it back and they are still loud and now some More

by L.REID01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayle Slovacek
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2024

Porsche North Houston has always been wonderful. Juan is very responsive and always follows up promptly when our vehicles are being serviced. 5 stars across the board. More

by CHALLANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Porsche North Houston responded

Thank you so much for your kind review and for being a loyal member of the Porsche North Houston family! We're thrilled to hear that Juan has consistently provided you with excellent service and prompt follow-ups. Your 5-star rating means a lot to us, and we look forward to continuing to provide you with exceptional service in the future.

October 12, 2024

i've been going to this dealership for over 12 years and have enjoyed my relationship with our service person, Chris, the whole time. The customer treatment, quality of work, and cleanliness of the mechanic More

by mark@smithpal.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Porsche North Houston responded

Thank you, Mark, for your incredible loyalty over the past 12 years! We’re so glad to hear that your experience with Chris and the entire team at Porsche North Houston has been consistently positive. Your kind words about our customer service, quality of work, and the cleanliness of our facility mean a lot to us. We truly value our long-standing relationship and look forward to continuing to provide you with top-notch service for many more years to come!

October 12, 2024

Always a first class, courteous experience at North Houston Porsche. The service advisors were very helpful and quickly diagnosed the issue with our Macan. More

by cweisser54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haider Jaffar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Sepulvada, Gerald Tito
Oct 16, 2024 -

Porsche North Houston responded

Thank you for your wonderful review! We're delighted to hear that you consistently have a first-class, courteous experience at Porsche North Houston. We're glad our service advisors were able to help quickly diagnose the issue with your Macan. We truly appreciate your trust in us and look forward to serving you again!

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