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Porsche Newport Beach - Service Center
Costa Mesa, CA
346 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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346 Reviews of Porsche Newport Beach - Service Center
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July 30, 2021
Last service visit was disappointing. Had two rear tires changed on my Porsche 911 Turbo S Cabriolet. In the process, one of the small hubcaps in the center of one wheel was damaged. My service rep pointed changed on my Porsche 911 Turbo S Cabriolet. In the process, one of the small hubcaps in the center of one wheel was damaged. My service rep pointed this out to me, but did not offer to replace it. Instead, he said I could buy a new one from the parts department for $120. Since the dealership caused this damage, I should not have to pay for fixing it. More
by Bambisaunt
Employees Worked With
Jason Sands
July 23, 2021
The dealership took me in as an emergency from out of town. they were to do repairs, but also a fair amount of maintenance, including ordered parts, quite expediently. town. they were to do repairs, but also a fair amount of maintenance, including ordered parts, quite expediently. More
by priapos
Employees Worked With
Mr West in service
July 23, 2021
Evan Lebrun was an did an excellent job when I brought my Taycan in for service. He was very polite and accommodating. I highly recommend Evan and this dealership. Taycan in for service. He was very polite and accommodating. I highly recommend Evan and this dealership. More
by andrewac3
Employees Worked With
evan lebrun
May 01, 2013
Did not buy my vehicle here, but did try and negotiate with them. Service here was adequate but expense compared to the dealer I am now using. Not very friendly, a bit uppity. Clear bra had to be repla with them. Service here was adequate but expense compared to the dealer I am now using. Not very friendly, a bit uppity. Clear bra had to be replaced at my expense elsewhere, just not up to the standards of the mark. Overall, for a Porsche dealer, I didn't feel the least bit appreciated. My current dealer is great. More
by surgicat
Employees Worked With
Alison, she was very nice.
December 09, 2011
These people are jokes. Audi in general is a horrible company. Once your car leaves the lot, and you made the purchase, they could careless about you. In the last 6 months my car has been in the shop ove company. Once your car leaves the lot, and you made the purchase, they could careless about you. In the last 6 months my car has been in the shop over 12 times, and STILL ISN'T FIXED!!!! Newport Audi REFUSED to replace my BRAKE BOOSTER UNDER WARRANTY EVEN THOUGH THEIR PART FAILED AFTER 2 MONTHS... THEY WANT ME TO PAY THE LABOR, OF $136.00 A HOUR!!! They also charged me $179.00 for a transmission repair, and THE TRANSMISSION STILL IS DOING THE SAME THING AS BEFORE!!!! When talking to the Service Manager, he was RUDE and unwilling to help. David, my repair rep, finally refunded me the $179 I spent on the bogus transmission repair. I called Audi Customer Relations and they were unwilling to help me with any of my issues either... BEWARE OF AUDI.... GO DOWN THE STREET TO BMW, OR HONDA... I never had any issues with EITHER ONE OF THEM!!!! More
by shawnalex1381
Employees Worked With
David (in service) and Service Manager (forgot his name)
March 23, 2010
Top customer services in both the sales and service areas. They have gone above and beyond for me so many times. They have treated all of my concerns and issues seriously and gone through extensive tes areas. They have gone above and beyond for me so many times. They have treated all of my concerns and issues seriously and gone through extensive testing to identify potential causes. They listened to all of my feedback and even though I was thinking that I may be wrong, they continued searching and eventually found that there truely was a problem and resolved it! Another time, I had an issue with an aftermarket battery that started leaking. They went to pepboys got the replacement and installed it all on the same day! They are the best by far! More
by mbnichols
Employees Worked With
D. Ranciglio, B. Miller, C. Chavez, H. Moon
