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Porsche Newport Beach - Service Center
Costa Mesa, CA
346 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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346 Reviews of Porsche Newport Beach - Service Center
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September 14, 2021
I took my Macan in for brakes. I pick my car up and everything seemed fine.I got to my young daughter’s preschool. The car began to shake and felt very scary. I called the dealership and the guy who an everything seemed fine.I got to my young daughter’s preschool. The car began to shake and felt very scary. I called the dealership and the guy who answered the phone asked me - “What did you do to the car?” …When I said I drove it and I am offended with your tone. He hung up on me! I called back and asked for a manager. The manger suggested I drive the car back to the dealership. Thank goodness, I listened to my intuition. I have the vehicle towed. I was left scrambling trying to figure out how to get help for my daughter. I am a single mom and she could not ride in the tow truck. Turns out the dealership did not tighten my lug nuts! They were avoiding me.I could tell they were scrambling. I sent an email to the GM of the dealership who has worked there for over 30 years. HE DID NOT RETURN MY CALL! I do not drive luxury vehicles and pay premiums for service at the dealership for such gross negligence that could have been FATAL for myself and my toddler. The service manager called me to apologize and continuously repeated - “This does not happen at Porsche Newport Beach” to which I said well it happened to me. I was eligible for an early lease turn in to which they did not even offer me that. It is very clear how little they value me and human life. Thank goodness we do not live far, I did not drive the freeway and I listened to my intuition. This could have resulted in a multi million dollar lawsuit. The sheer lack of decency by the GM is unbelievable to me. Would he respond that way if this happened to his wife or child? I will never step foot in that dealership again! BEWARE your lug nuts may not be tightened…………. More
by LCJ
Employees Worked With
Tim Tauber - GM
September 09, 2021
Very personable. Best service and personal care in auto world. Very thorough and excellent diagnostics. Very specific attention and made sure to present other considerations for vehicles overall maintena world. Very thorough and excellent diagnostics. Very specific attention and made sure to present other considerations for vehicles overall maintenance. More
by ryan.klein
Employees Worked With
Javier, Jason
August 26, 2021
I recently had my 2014 Carrera S in to Porsche Newport Beach for regular service plus two factory recalls. Alexander Hamlin was the service advisor and he handled everything with professionalism. Thanks Beach for regular service plus two factory recalls. Alexander Hamlin was the service advisor and he handled everything with professionalism. Thanks, Alex! More
by davy sangara
Employees Worked With
Alexander Hamlin
August 23, 2021
Professionalism from the point of first contact with staff and the handling of my service call. Was updated during my stay in the Service Waiting Room which was quite comfortable and equipped with easy staff and the handling of my service call. Was updated during my stay in the Service Waiting Room which was quite comfortable and equipped with easy WIFI access. More
by John G
Employees Worked With
Alexander Hamlin
August 16, 2021
This is my second annual service at Porsche Newport and it has been a very pleasant experience so far. The entire experience was swift and professional. Awesome service by Jason. Thank you! it has been a very pleasant experience so far. The entire experience was swift and professional. Awesome service by Jason. Thank you! More
by GoCharles
Employees Worked With
Jason
August 13, 2021
Evan was wonderful and very helpful. He stayed in communication while my care was in service so I could plan ahead. Great experience all the way around! communication while my care was in service so I could plan ahead. Great experience all the way around! More
by cindy
Employees Worked With
Evan Lebron
August 12, 2021
Your service department is first-rate and my long time service advisor Jason Sands is exceptional in his knowledge of Porsches and their service requirements! service advisor Jason Sands is exceptional in his knowledge of Porsches and their service requirements! More
by CraigM
Employees Worked With
Jason Sands
July 30, 2021
Service was great! Part ordered and installed timely. Customer service was exceptional. Had a minor issue with my car and the issue was resolved very professional. Highly recommend this dealership for Customer service was exceptional. Had a minor issue with my car and the issue was resolved very professional. Highly recommend this dealership for service. More
by sgregory
Employees Worked With
Rick West
