Porsche Marin - Service Center

Terrible Service I recently bought an $80,000 CPO Cayman GTS from Marin and have had a horrid experience with the some rattles from day one. Some plastic trim panels i I recently bought an $80,000 CPO Cayman GTS from Marin and have had a horrid experience with the some rattles from day one. Some plastic trim panels in the trunk are clearly loose and move about and I have shared videos of the rattle with the service department. In spite of this, after three months and three appointments they have not been able to fix the problem. Let me be clear - Andrew is awesome, he helped me a ton even after I bought the car from him. Gary, Adam and the technicians are amazing - they go out of their way to help you, as much as possible. Hence two stars and not one. However the new service director, Kevin is clueless, arrogant and unprofessional. He comes from VW and treats customers at that level. The entire service department seems under tremendous pressure and it takes two to three weeks to just get an appointment. It takes less time to get an appointment with my doctor at Stanford! Because of this mis-management, when you finally bring your car in they are slow and do a half-hearted job. I recently brought my car in a third time to fix the same rattle and Kevin kept my car for eight days. He promised he'd have the foreman look at it but when I finally collected the car absolutely nothing had been fixed. To add insult to injury he told me some BS stories but the GPS tracker on my car clearly shows my car stayed parked and they did no test drives to isolate or fix the core issue. By the way, I always had to call and check-in since I recd. no courtesy updates from his side. Like I said, clueless, arrogant and unprofessional. Instead of enjoying my car I will now have to follow up with Porsche North America about all of this. Other things I didn't appreciate. After you buy a car or after a service they will pressurize you to give them great reviews. I can also vouch, like some other reviews, that their receptionists and some others can be uptight and rude. A lot of people who work here don't seem too happy or professional in general and it maps to a negative experience. My perception of Porsche has changed thanks to Porsche Marin. Almost every Porsche dealership in the Bay Area has better reviews. Take your hard earned money elsewhere. More

Extraordinary customer service Great team everyone goes out of their way to provide outstanding customer service. I bought many numerous cars in the area in this dealership by far Great team everyone goes out of their way to provide outstanding customer service. I bought many numerous cars in the area in this dealership by far exceeds the others I’ve dealt with. More

Excellent service Although I didn't purchase my current Porsche at the dealership (found it out-of-state), I had an excellent buying experience on the previous one. Wha Although I didn't purchase my current Porsche at the dealership (found it out-of-state), I had an excellent buying experience on the previous one. What really stands out for me is their service, especially Gary Wright, Service Advisor. My wife and I were heading out on a road trip, and after a few miles, we had a problem with the operation of a side window. I called Gary who said come by and he would check out the problem. He took time out of his schedule to deal with this, ordered a new part, and did a temporary fix on the switch so that we could enjoy our travels. Gary has always been available to discuss any concerns that I have had. A real professional. More