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Porsche Marin - Service Center

Mill Valley, CA

4.9
373 Reviews

373 Reviews of Porsche Marin - Service Center

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September 28, 2022

I’m always treated like they have no time, rushed and processed. Mistakes happen and they don’t listen well. They are stressed and have no time for great customer service. It comes across rude. I don’t o More

by CSUNAHARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sal Maldonado
September 28, 2022

Sal had great customer service, resolved issues with vehicle, maintained communication and ensured vehicle was ready for me at my requested time. More

by MollyF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Maldonado , Porsche Marin
Sep 30, 2022 -

Porsche Marin responded

Thank you for your kind words about our service, Molly. We're happy to hear that Sal was able to meet your needs and resolve any issues you had with the vehicle. His attention to detail and communication is what makes him a great member of our team. Thank you for choosing Porsche Marin, we hope to see you again soon!

September 27, 2022

Service experience was mediocre. Loaner vehicle had broken features. Repair took three times longer than described. Made multiple trips to dealer to get it remedied. More

by Rklein10028
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Na
Sep 30, 2022 -

Porsche Marin responded

Thank you for choosing Porsche Marin. We're sorry to hear that your service experience wasn't up to our usual standards and that the loaner vehicle had broken features. Our goal is always to provide an excellent experience, so we're sorry that we fell short of this on your visits. We would like to apologize for the inconvenience caused and thank you for bringing these issues to our attention. We'll be sure to pass along your feedback internally and work to improve in these areas. Thank you again for choosing Porsche Marin and we hope you'll give us another chance in the future.

November 02, 2021

Gary Wright managed a major overhaul of my vehicle that had sat unattended for too long, but he and the team restored it, keeping me updated on each element of the task. They were outstanding and exceeded More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Porsche Marin
October 29, 2021

Courteous, prompt, kept me apprised of progress of work being done. Weil gave me very personal service. More

by baxterlee
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Weil
Oct 31, 2021 -

baxterlee responded

Review correct

October 29, 2021

Fast professional and all done on time Sal was knowledgeable and respectful. My car was ready on time and I was updated during service. More

by Abdoli580
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Porsche Marin, Josh Smylie
October 29, 2021

I have been driving my Porsche for two and a half years. The service has been great. My expectations around deadlines and costs have been managed very well. And, all the representatives at the dealership ha More

by danaraewinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Maldonado
October 20, 2021

Weis Popal my service advisor provided outstanding service and seemed to be intuitive enough to arrange for transportation since I live 1.5 hors away. Great experience! More

by Mari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Weis Popal
October 02, 2021

The service division consistently gives excellent assessment and care to my car. The waiting area is comfortable and serves refreshments. More

by elpi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Wright, Porsche Marin
October 01, 2021

Services was on time , super attention to details, very polite people .great service to the car More

by Mariano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Weis popal, Porsche Marin
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