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Porsche Marin - Service Center

Mill Valley, CA

4.9
356 Reviews

356 Reviews of Porsche Marin - Service Center

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June 09, 2023

Maintenance writer Sal, did an excellent job getting my Cayman smogged and returned in a timely and professional manner. More

by Lancemmeade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal
Jun 21, 2023 -

Porsche Marin responded

Thank you so much for your kind words and 5-star rating, Lance! We are glad you were pleased with the service provided by Sal. His work is a testament to our team here at Porsche Marin, which is dedicated to providing excellent service - both before and after the purchase of goal Porsche vehicles. We pride ourselves on offering high quality assistance and maintenance for all of our customers, and that only comes through hard work and dedication to giving consistent performance. It's always great to see this pay off in positive feedback such as yours! We are grateful that you chose us for your smog check, and we look forward to serving you in the future.

June 04, 2023

Weis Popal is very good. He knows his craft, prompt on correspondence and offers good advice. Ed, my mechanic is superlative. Between the two, they make manage to cushion the More

by ocean1
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weis (service advisor) Ed (mechanic)
Jun 21, 2023 -

Porsche Marin responded

Thank you for taking the time to review Porsche Marin! We’re so glad to hear that Weis Popal and Ed, your mechanic, provided such great service. We always strive to provide a superior customer experience – we know that matters more than anything else. It makes our day to learn that our team was able to help make managing car maintenance easy and less of a headache for you. Our goal is always to ensure that car owners have a positive experience with us each and every time they need repairs or service done. We’re grateful for your endorsement and look forward to assisting you again in the future!

June 01, 2023

Fantastic. Would recommend to all Porsche owners in Northern California. Service department rocks! Look forward to next visit. More

by Charles Ommanney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weis Popal, Josh Smylie
Jun 21, 2023 -

Porsche Marin responded

Thank you very much for taking the time to let us know about your experience at Porsche Marin, Charles. We are so pleased to hear that you had a great visit and that you would recommend us to all Porsche owners in Northern California. Our goal is always to provide industry-leading service, and our team is delighted whenever we succeed at delivering that experience. We especially appreciate your compliments for our service department. Your enthusiasm motivates us to keep exceeding expectations and building relationships with all of our visitors. We look forward to welcoming you back the next time you have the pleasure of visiting us here at Porsche Marin!

May 31, 2023

I really appreciate Wes my service advisor who just went out of his way to accommodate my needs! Excellent customer service is key and he’s the reason I would return. Also appreciate the car wash and the More

by duyenlaw2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weis Popal
Jun 20, 2023 -

Porsche Marin responded

Thank you for your kind words about Wies and the service we provided you at Porsche Marin, duyen. We take pride in our customer service and are always happy to hear that we have exceeded your expectations. We are glad you appreciate the car wash as well as the convenience of using Lyft! We value our customers experience here and want to make it easy for you to get back on the road without much hassle. We appreciate your business with us and hope that you will return in the future. Please do not hesitate to reach us if there is anything else we can help you with!

May 26, 2023

Weis Popal is a great service advisor. He explained what was needed and recommended for the service appointment Dealership has a friendly atmosphere. Customer lounge was nice. Car was r More

by RSN432
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weis Popal
Jun 20, 2023 -

Porsche Marin responded

Thank you for taking the time to leave us a review! We are delighted to hear that Weis Popal provided a great service experience and that the dealership atmosphere was friendly. It's also fantastic to hear that your car was ready when promised. Your positive feedback is invaluable to us and we are grateful for the opportunity to share it with our team. We hope to continue delivering outstanding service in the future - please get in touch with our team if there’s anything else we can help you with. Thanks again for your recommendation!

May 24, 2023

Sal is very professional and does it on time. My car is driving better than when I got it 10 years ago More

by Chloe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Maldonado
Jun 20, 2023 -

Porsche Marin responded

Chloe, thank you for your 5-star review of Porsche Marin! We are thrilled to hear your car is driving better than it did 10 years ago - that's a testament to Sal's dedication and work ethic. We always strive to keep our standards of performance high, so we are glad that was reflected in Sal's service for you. We are grateful to receive such positive feedback on Sal and on Porsche Marin and we also appreciate you taking the time to share your experience with us. Thank you again, and we look forward to seeing you soon!

May 16, 2023

Qais is honest, efficient and makes the entire process painless of leaving your car with Porsche or Marin. :) More

by Maxk94506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Qais
Jun 20, 2023 -

Porsche Marin responded

Thank you for your glowing review, Max! We appreciate you taking the time to share your experience with him here and we'll be sure to pass on your kind words. At Porsche Marin, our greatest asset is our staff and we're always striving to create a seamless service experience for all of our customers. Thank you again for choosing Porsche Marin and know that we always value your feedback!

May 09, 2023

Excellent service. Car drop off and pick up was easy. Everything on time. Almina is great, answered all our questions, and very helpful More

by MD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Almina , Porsche Marin
May 12, 2023 -

Porsche Marin responded

Thank you for your five-star review, MD! It's wonderful to hear that Almina was able to provide you with the excellent service that we strive to ensure for every Porsche Marin guest. We're so pleased that car drop off and pick up was easy and everything fit your timeline. Please let us know if there is anything else we can do to make your next visit even better. We value your feedback and look forward to welcoming you back soon!

April 27, 2023

Weiss is the best! Excellent service and communication plus they deliver on their word. Go to Porsche Marin! More

by cdwb66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weiss
Apr 28, 2023 -

Porsche Marin responded

We are thrilled to learn that Weis and the Porsche Marin team were able to exceed your expectations. It's feedback like this that fuels us each and every day! We appreciate your kind words and hope you will be a part of the Porsche Marin family for many miles ahead. Thank you for choosing us!

April 26, 2023

Excellent service; courteous and efficient; staff extends themselves to insure customer is satisfied. Only negative feedback is that the inside of car wasn’t cleaned as it has been in the past. More

by Ginny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Porsche Marin
Apr 28, 2023 -

Porsche Marin responded

Thank you for your 5-star review of Porsche Marin, Ginny! We're extremely grateful for your loyalty and we appreciate the time you took to share your feedback. We apologize that the inside of your car wasn't cleaned as it has been in the past and we promise to use this as an opportunity to improve our service going forward. Here at Porsche Marin, we pride ourselves on providing exceptional customer service and are always looking for ways to gain guest satisfaction. Your review is a valuable insight into how we can further embody our commitment to excellence and ensure that we exceed expectations during every visit. We look forward to welcoming you back soon!

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