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Porsche Marin - Service Center

Mill Valley, CA

4.9
369 Reviews
Call Service Center (415) 853-4456

369 Reviews of Porsche Marin - Service Center

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November 20, 2024

Service advisor was excellent (Brandon) but have no faith in the tech/parts team. Multiple miscues. Car also not washed after last visit More

by michael.coen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Lederer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 14, 2024

Pleasant staff, work performed as promised and delivered back to me on time. Will recommend to my friends and colleagues. More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weis Popal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 10, 2024

Well done. Crisp, clear service. Ivy very very helpful. Lots and lots of people though, clearly not all essential. More

by Pbann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivy Bartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Porsche Marin responded

Thank you for your feedback! We’re glad to hear that you had a positive experience with our service and that Ivy was especially helpful. We appreciate your observation and are continually working to make your experience as efficient as possible. Thank you for choosing Porsche Marin, and we look forward to assisting you again!

November 09, 2024

I was very satisfied with my recent service experience. The customer service was well above my expectations. More

by scottndiane333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weis Popal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacqueline
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Nov 14, 2024 -

Porsche Marin responded

Thank you for sharing your feedback! We're thrilled to hear that your recent service experience exceeded your expectations. Providing exceptional customer service is our goal, and we're delighted we could deliver that for you. We look forward to serving you again in the future!

November 08, 2024

The staff is friendly and efficient. My service advisor, Ivy, listens and addresses all of my concerns in an upbeat and “can do” attitude. This is a top notch dealership. More

by mistycat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Oliviera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivy Bartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Porsche Marin responded

Thank you for your kind words! We're delighted to hear that our friendly and efficient staff, especially Ivy, provided you with exceptional service. Ivy’s upbeat and “can-do” attitude is exactly what we strive for, and it’s wonderful to know she addressed all your concerns. We’re honored to be considered a top-notch dealership and look forward to continuing to serve you!

November 02, 2024

Top notch service. On time and cleaned my car! Communicative and informative are key words that come to mind with this dealer. More

by marmierx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Oliviera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivy Bartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Porsche Marin responded

Thank you for the fantastic feedback! We’re thrilled to hear that you experienced top-notch service, punctuality, and a freshly cleaned car. Communication and keeping you informed are top priorities for us, so it’s wonderful to know we met your expectations. We look forward to serving you again in the future!

November 01, 2024

Service was timely and professional with great follow through. The best overall service experience and they provided a nice loaner. More

by Sabh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lederer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Porsche Marin responded

Thank you for sharing your experience! We're delighted to hear that our team provided timely and professional service with excellent follow-through, making it your best overall service experience. We're also glad the loaner added convenience to your visit. We look forward to continuing to provide you with top-tier service!

October 31, 2024

I can’t say enough great things about how Porsche Marin treats their customers. Weis and Nick in the service dept are incredible and always go above and beyond to make sure they help in every way. They per More

by Shaneorlick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Proaps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Weis Popal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
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Nov 14, 2024 -

Porsche Marin responded

Thank you so much for your thoughtful review! We’re thrilled to hear that Weis, Nick, and Andrew have made such a positive impact on your experience with Porsche Marin. Knowing that they go above and beyond, truly care about our customers, and bring a passion for Porsche to every interaction is exactly what we strive for. It’s fantastic to know you feel supported, whether in service or sales, and that our team has earned your trust. Thank you for choosing us, and we look forward to continuing to exceed your expectations!

October 25, 2024

Weiss is the best at Porsche Marin! Excellent customer service and very responsive with any needs. Weis goes the extra mile! More

by erin1006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weis Popal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Porsche Marin responded

Thank you for your kind words! We’re delighted to hear that Weiss provided you with excellent customer service and went the extra mile to meet your needs. His dedication and responsiveness truly set him apart, and we’re thrilled to have him on our team. Thank you for choosing Porsche Marin, and we look forward to serving you again!

October 23, 2024

Scott, the mechanic, was able to clean and repair an existing water-damaged computer module, thus saving me a great deal of money over buying and installing a new one. Hugely appreciated the effort to k More

by NorCal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weis Popal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic (first name Scott)
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Nov 14, 2024 -

Porsche Marin responded

Thank you for sharing your experience! We're so pleased to hear that Scott was able to clean and repair your water-damaged computer module, saving you from the expense of a full replacement. His dedication to finding cost-effective solutions while restoring your vehicle’s full functionality is exactly the level of care we strive to provide. We’re grateful for your trust and look forward to assisting you in the future!

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