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Porsche Livermore - Service Center

Livermore, CA

4.3
19 Reviews

19 Reviews of Porsche Livermore - Service Center

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January 17, 2025

I love this place. Michael is my go to service rep. He is always awesome and helpful. More

by nra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sevey
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2025

Price gauging. Overcharging and estimating of services. New management is needed. We need honest people. Current management team needs big time improvement. Been cl More

by EDILIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not want single out individual.
Jan 13, 2025 -

Porsche Livermore responded

Thank you EDILIN for sharing your feedback and concerns. I would like to look into the recommendations that were made for your vehicle. I am currently unable to match this to a repair order based on the information available in this review, but if you are willing to contact me at 925-447-6400, I would appreciate the opportunity to gather the details necessary to investigate and understand what happened. We value all of our customers and if anything in the provided estimate was not correct, I would like to resolve it for you. Thank you, Almina Redzic, Service Manager

January 10, 2025

Service has always been top notch and no surprises. The staff there are knowledgeable, approachable and willing to help. Mike Sevey has always kept me appraised of progress and offered solutions when t More

by DAUGHTERY1018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Almina Redzic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ezequil Henriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brisa Pasillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sevey
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

Professional knowledgeable and helpfull service department for service problems big and small. Worth the drive and they provide free uber rides for pick up and drop off. More

by tst97
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Bogut
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ezequil Henriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brisa Pasillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2025

Ezekiel was very helpful and they honored my requests to not wash the car and park it where I asked. Happy with the experience. More

by Sapphireracing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Almina Redzic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ezequil Henriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brisa Pasillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sevey
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2025

I am extremely unhappy. I had the oil changed in my 2024 718. Afterwards, a light indicating low oil turned on. I understand that mistakes happen, but telling me you don’t More

by Andria
Workmanship
Recommend Dealer
No
Employees Worked With
Ezequil Henriquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2025

Great service and excellent customer service care Everything went smoothly and they even washed my car!! More

by lmichelle37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Almina Redzic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ezequil Henriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brisa Pasillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sevey
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2024

Ezequiel really took care of me. Great service. Communication. Attentive. Tried hard to save me money. More

by CJN2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Almina Redzic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ezequil Henriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 25, 2024

Michael was great, he went above and beyond, he provided outstanding customer service. We had an issue with our warranty which he resolved quickly and beyond our expectations. He kept us informed and was av More

by STEFANIE60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sevey
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2024

I paid for a PIWIS for my Cayman. I was not provided with the results when I requested a copy. Once I emailed Porsche of North America to complain I received the report the next day. More

by Mond72
Service Time
Recommend Dealer
No
Employees Worked With
Ezequil Henriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brisa Pasillas
3.0
This rating includes all reviews, with more weight given to recent reviews.
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