Porsche Jacksonville

Service appointment I had 4 new tires mounted, oil change, and software update. The work was completed on time and the car rides 90% better with the new tires.. I had 4 new tires mounted, oil change, and software update. The work was completed on time and the car rides 90% better with the new tires.. More

Recall service Good experience as we have had for the last seven years. Sales and service are above expectations. The service department is good with appointments an Good experience as we have had for the last seven years. Sales and service are above expectations. The service department is good with appointments and timing. More

Horrible Dealership - Better Service at a Kia Dealership Don’t use - horrible dealership! My 911 was 30 days out of warranty when a bolt holding a bracket for belts sheared off. An obvious latent defect Don’t use - horrible dealership! My 911 was 30 days out of warranty when a bolt holding a bracket for belts sheared off. An obvious latent defect in the metal but all I got from the service department at Porsche of Jax was lip service and xx. They didn’t even try to get the obvious defect covered - I know this because I asked for the name of the Porsche rep who they talked to and after 3 requests, I got a xx excuse how they couldn’t share the info because it’s confidential but they put my info into an algorithm (Yes I’m not making this up - that’s actually the xx explanation I got) and the algorithm said it wasn’t covered. In putting the information into the “algorithm”they didn’t even get the info correct - the bolt sheared off in my driveway in park - I told them this repeatedly but their paper work says it sheared off while driving, an obvious attempt to try to blame me for a defect in the metal. I’ve had a lot of cars, Chevys, Honda’s, VWs, Kias, Pontiac’s and none ever had boots shear off! One would think that Porsche, being high end German Engineering, would stand behind the defect and fix it - perhaps they would if I had a remotely competent dealership in Jax. Also, again 30 days out of warranty, Porahxe Jax tried to tell me I needed to spend another $8k in repairs - yea just discovered 30 days out of warranty! Don’t use this dealer - their service department is dishonest - can only imagine who bad their sales department is! More

CPO Purchase at Porsche of Jacksonville Great customer service and communication skills at this location. Jose (Porsche Certified Sales) and Moe (GM) were awesome. Trustworthy individuals w Great customer service and communication skills at this location. Jose (Porsche Certified Sales) and Moe (GM) were awesome. Trustworthy individuals with a classy positive attitude. This will definitely be my destination for future purchases and repairs. Thank You for a great experience!!! More

Great dealership—very customer focused So happy with my Cayenne and this dealership make the ownership experience even better. Recommended Fields Porsche to many friends and family. Thank y So happy with my Cayenne and this dealership make the ownership experience even better. Recommended Fields Porsche to many friends and family. Thank you for making the service experience so smooth, More

Outstanding Service and culture of perfection Unbeatable service and a culture of perfection. One of the reasons why I switched from BMW to Porsche. Charles was my service manager. I couldn’t be Unbeatable service and a culture of perfection. One of the reasons why I switched from BMW to Porsche. Charles was my service manager. I couldn’t be happier. More

Thoroughly wonderful experience I entered the service department fully expecting to have to argue my point with the repairs that needed to be done to my vehicle. As my car was out o I entered the service department fully expecting to have to argue my point with the repairs that needed to be done to my vehicle. As my car was out of warranty and the problem was previously addressed during the warranty period, however they didn’t find anything wrong with it at that time. it progressively worsened over a year or so. Charles the service rep was very calm and nice, as my husband and I explained the problem. He told us to wait and see what the problem was and we would go from there. He sent an email a couple of days later.. the repair for that item was over 4K dollars. So I again mentioned that this was an existing problem, he stated that he would call Porsche if he had my permission to do so. He asked a few questions and also if I had previously owned a Porsche. I said no, my son has a 911 Carrara and he was the one who convinced me to purchase one. He talked to Porsche and called me back and said that they were going to pick up the majority of the cost. I was elated, I felt it wasn’t the money so much as a matter of principle. That made me feel like I was treated as a valued customer So I also had them changed my tires and of course the oil and routine maintenance, which I happily did. Charles was so calm and nice that I left feeling glad I owned a Porsche and I will buy another one! Great service dept. everyone I interacted with was very sweet and professional... Thank you More

A fabulous service experience When buying any car you expect a five star service. Fields Jacksonville Porsche earned a 10 star in my opinion. Our service supervisor Jennifer was s When buying any car you expect a five star service. Fields Jacksonville Porsche earned a 10 star in my opinion. Our service supervisor Jennifer was spot on from the minute we booked our appointment and through the whole process ! They were well informed on our vehicle and knew exactly what the doctor ordered. The service estimate and pricing was right to the dollar and delivery back in our hands was in a timely manner as promised. I would certainly recommend this service department to anyone that is looking for a quality experience. More

Great service experience as always. Excellent flexibility with scheduling my appointment, and the change. Quick, professional service. Service advisor Jennifer Woodard greated me quickly Excellent flexibility with scheduling my appointment, and the change. Quick, professional service. Service advisor Jennifer Woodard greated me quickly, and had my Macan S quickly portered to the service bays. Then entire service including my additions took only two hours. Outstanding! Highly recommend this dealership for sales and service! More

Service experience Outstanding in every way. Car is very cleaned and washed & pretty much very satisfied. My receipt were spell out of what was being done including the Outstanding in every way. Car is very cleaned and washed & pretty much very satisfied. My receipt were spell out of what was being done including the charges... More