Porsche Irvine - Service Center

Expectations were met for the most part. Appreciate all communication, but some lack of transparency. Did not follow up on two requests. Appreciate all communication, but some lack of transparency. Did not follow up on two requests. More

The service experience was very professional and I felt well taken care of. My car was treated like a rock star. well taken care of. My car was treated like a rock star. More

Excellent customer service! One of the best Porsche dealers out there in OC! Conveniently located off the freeway. One of the best Porsche dealers out there in OC! Conveniently located off the freeway. More

Service Advisor (Jonathan) was polite, timely, friendly and efficient. Technician provided a video walkthrough of tires and brakes status. video could have touched more on all the specific things being d and efficient. Technician provided a video walkthrough of tires and brakes status. video could have touched more on all the specific things being done in this 40,000 mile service particularly as the service itself was a very expensive.service. Vehicle was ready when stated and Jonathan had all paperwork ready to go when I arrived. Overall, it was a smooth, efficient, positive experience and Jonathan was awesome. More

First time coming here, but they really did a great job. Natasha, who was my Contact, set the proper expectations as far as timing goes... and Reginald did a really great job setting up the appt. and havin Natasha, who was my Contact, set the proper expectations as far as timing goes... and Reginald did a really great job setting up the appt. and having a Loaner Car available. They did a nice Video that was sent to me as well, and I appreciated picking up a Car that had been properly washed vs. the quick wash most dealers do. More

Performed annual maintenance in less than four hours and delivered car in less time than promised. delivered car in less time than promised. More

The customer interface is very friendly and professional stating with getting an appointment to vehicle drop off, service updates and pickup. The initial issue wasn't solved so they were very responsive in stating with getting an appointment to vehicle drop off, service updates and pickup. The initial issue wasn't solved so they were very responsive in getting a follow up appointment set. Due to the type of work done to the car it was not washed after the work was completed. The car was kept over night but out in the open so it wasn't very clean when I picked it up. More

Understanding the shortage of service technicians now, it did take 1.5 months to get the appointment, with a loaner car. Once I arrived, the staff was quick to attend to me and get me into the Porsche loaner did take 1.5 months to get the appointment, with a loaner car. Once I arrived, the staff was quick to attend to me and get me into the Porsche loaner. The tech was struggling to find the problem so the shop manager tested and confirmed my diagnosis. The problem was resolved the next day. Natasha was good at keeping me up to date and was very polite. One little issue was the car was returned with a blown hood strut, that I had to replace myself. More