Porsche Irvine - Service Center

Wow is the word that comes to mind regarding the service I received at Porsche Irvine. From beginning to end the experience was superb! I made my appointment ahead of time and was provided a loaner. My se I received at Porsche Irvine. From beginning to end the experience was superb! I made my appointment ahead of time and was provided a loaner. My service advisor, Natasha was so professional, friendly and knowledgeable. She communicated with me throughout the day via text, even sending a video from Alejandro which showed the details of the condition of and service needed on my car. I have visited a lot of car dealerships and have never experienced anything as completely delightful as this. HIGHLY recommend Porsche Irvine. More

Beautiful dealer. In and out quickly. Great communication. Comfortable place to wait if needed. would highly recommend In and out quickly. Great communication. Comfortable place to wait if needed. would highly recommend More

Not for the first time, my 2021 Boxster was "serviced" for problems with the PCM, specifically the frequent failure to operate Apple CarPlay, and less frequent but still annoying (and unsafe) failure to d for problems with the PCM, specifically the frequent failure to operate Apple CarPlay, and less frequent but still annoying (and unsafe) failure to display the backup camera video when in reverse. This visit to the dealership was preceded by a half hour drive with the PCM displaying only "Loading Home," after which I made a video of the "Loading Home" display for another 20 minutes. This video and another demonstrating that no matter how many times I engaged reverse there was no backup video on the PCM, was provided to the dealer on a USB drive to verify my claims. Upon retrieving the car, Apple CarPlay (with my iPhone 13 connected with a genuine Apple Lightning cable) refused to work for the duration of the drive home. The first time I engaged reverse there was no video from the backup camera. Granted, intermittent problems with electronic devices are difficult to diagnose and fix. All that would be required to get this Boxster working as the factory folks intended is to remove two upholstered pieces on the center console, remove four Torx screws that secure the PCM into the center stack, and unplug the cables. Reverse the sequence with a new PCM. I specifically requested that this be done. It wasn't. More

Had a great experience! My advisor was Fabian M. and he was excellent. Great communication and made sure my questions were answered. And he followed up with a call two weeks My advisor was Fabian M. and he was excellent. Great communication and made sure my questions were answered. And he followed up with a call two weeks later to see how everything was going with my car. More

Was not happy they would not warranty a battery that was about 1..5 years old.because of low mileage. about 1..5 years old.because of low mileage. More

Dealership has a good environment and convenient transportation. Good communication with customers and good service. transportation. Good communication with customers and good service. More

This dealer has 1st class service. All my needs were taken care of and on time too. All my needs were taken care of and on time too. More

Natasha my service advisor has been very helpful in resolving the problems with my Porsche Macan I wish to thank her for her continued help in this matter resolving the problems with my Porsche Macan I wish to thank her for her continued help in this matter More

Service advisors provided excellent service! Both Fabian and James were knowledgeable and explained the services needed. Fabian also checked to make sure I didn’t get services that I didn’t need Both Fabian and James were knowledgeable and explained the services needed. Fabian also checked to make sure I didn’t get services that I didn’t need. They provided a loaner vehicle and completed the work done at the time promised. More

Wonderful service! Due to two recalls, Porsche Irvine needed my car for a few days. I received a 2021 Macan S loaner and my own car was returned clean and working perfe Due to two recalls, Porsche Irvine needed my car for a few days. I received a 2021 Macan S loaner and my own car was returned clean and working perfectly. The whole process was efficient and pleasant. More