Porsche Irvine - Service Center

I took my car in for a recall. James was my service advisor. He was able to provide me with a loner and get me on my way within 30 minutes. Once I received my car back, my car was James was my service advisor. He was able to provide me with a loner and get me on my way within 30 minutes. Once I received my car back, my car was dirty from the night before due to the dust from the outside. The dealer went ahead and had my car cleaned once more. I really appreciated that extra level of service. I have to say that it was one of the best experiences I have had at a service center. More

The drop off was easy and I had a good loaner. The communications were good throughout the process. Porsche Irvine is adding more Taycan trained technicians, so they are working to make it easie The communications were good throughout the process. Porsche Irvine is adding more Taycan trained technicians, so they are working to make it easier to get an appointment. More

I my opinion Jonathon Lewis is the best Service Advisor at Porsche Irvine. He did a great job communicating with me and providing me with timely feedback about the service issues and when my car would be at Porsche Irvine. He did a great job communicating with me and providing me with timely feedback about the service issues and when my car would be completed. I have had several Service Advisors over the last four years and he is by far the best. Jonathon was not working on the day I picked up my car but it left instructions to make sure my car got washed and cleaned the morning when I told him I would pick it up. I arrived they brought my car to me and it had not been washed and I had to point out that it was not washed. Unfortunately, I had to leave for a meeting so the car never got washed. It was unfortunate that Jonathon did such a great job and someone dropped the ball at the very end. More

Easy! Fast! Loaner was ready when I arrived. Service work is done quickly. Polite & knowledgeable service writer. Clean facility with a free cup of coffee! Fast! Loaner was ready when I arrived. Service work is done quickly. Polite & knowledgeable service writer. Clean facility with a free cup of coffee! My car was washed and ready when they notified me when it would be ready for pick up. 5 stars! More

Easy to schedule, flexible fitting in with our schedule, clear communication, would recommend to all. clear communication, would recommend to all. More

I trust my car with this dealership and with my service advisor Natasha they are both amazing! advisor Natasha they are both amazing! More

James is a class act of a service advisor and ensured a thorough coverage of care towards my car’s needs. I appreciated his regular updates on the car as well as the technicians’ video inspection. In addit thorough coverage of care towards my car’s needs. I appreciated his regular updates on the car as well as the technicians’ video inspection. In addition, my service line item was delivered without fault. Typically, when I have historically had service on my car (always done at Porsche dealers), the car will return to me with some minor new scuff next to the seat, door foot guard trim, or on the door card itself, which is irritating as they are not the type of damages that wipe right off, no matter how minor. However, this was far from the case here at Porsche Irvine. Everything was honored by James and Denise, the car returned to me without any mishandling and the service work was performed thoroughly. It was a refreshing experience and I look forward to stopping by with James in my future service needs. More

I’ve been in service and sales my whole life. This place II’s a+ for me. No hesitation taking all my cars here. This place II’s a+ for me. No hesitation taking all my cars here. More

Jon was great on time polite He delivered my car ,and picked up his loaner I would recommend him Thanks picked up his loaner I would recommend him Thanks More

Henry Chang was thorough, answered all of my questions and courteous. My car was finished in a timely manner and it was washed and cleaned. and courteous. My car was finished in a timely manner and it was washed and cleaned. More