Porsche Irvine

Impression of the dealership was of a high level. Being able to see directly into the service center through glass windows says a lot. Everything has to look good and be clean so it’s reassuring. E Being able to see directly into the service center through glass windows says a lot. Everything has to look good and be clean so it’s reassuring. Easy access in and out was efficient and stood out. Not feeling like there’s an excessive amount of cars trying to be seen made it feel as though things are run on a balanced schedule. More

I recently bought a new Cayenne Turbo S from Porsche Irvine and shortly thereafter brought my wife's Turbo in for a recall warranty replacement. The dealer scheduled the install and failed to install th Irvine and shortly thereafter brought my wife's Turbo in for a recall warranty replacement. The dealer scheduled the install and failed to install the new part. As a result the part failed and caused serious damage to my wife's car. The dealer is blaming it on us and expects us to shell out thousands to replace the part which caused the damage. Not replacing this part could cause a fire and they still drug their heels and didn't install it. I cannot warn you enough about this dealer, the sales department is great but the service department is fraudulent! Buyer be ware!! More

James Holman at Porsche Irvine has always been very professional and patient with customers, Every time I go to Porsche Irvine, whether it is to do any service or repair my car, I feel very satisfied, professional and patient with customers, Every time I go to Porsche Irvine, whether it is to do any service or repair my car, I feel very satisfied, they are the best team! More

Spot on service at the Irvine Porsche dealership! My vehicle came back, impeccably, clean, and the service was A+ I am a very quick person, and I was in and out within minutes of dropping off my vehi My vehicle came back, impeccably, clean, and the service was A+ I am a very quick person, and I was in and out within minutes of dropping off my vehicle More

On a quiet Thursday afternoon around 2:00 pm, I entered the dealership but was not greeted by any of the salespeople present. Instead, they seemed to be engaged in conversations with each other, while one the dealership but was not greeted by any of the salespeople present. Instead, they seemed to be engaged in conversations with each other, while one salesperson was even watching a baseball game, leaving me waiting for assistance. Eventually, I had to approach the manager, who appeared equally surprised by the lack of attention from the sales team. When I asked about the availability of Hybrid/E-Cayenne, the manager informed me that such a model did not exist, which was contradictory to the information displayed on their website. This experience gave me the impression that the dealership wasn't interested in making a sale, as they showed no initiative in assisting me or having sufficient knowledge about their inventory. Overall, my experience at the dealership was disappointing, and I hope they take the necessary steps to improve their customer service and communication in the future. More

Awesome buying experience. I have owned 6 Porsches in the past and bought from dealers and private sales. this was by far the most pleasant experience. I have owned 6 Porsches in the past and bought from dealers and private sales. this was by far the most pleasant experience. More

Place is a scam. Add on unnecessary services and don’t tell you they are extra and optional. Took it in for a basic service and they had my car for 3 days (nothing wr Add on unnecessary services and don’t tell you they are extra and optional. Took it in for a basic service and they had my car for 3 days (nothing wrong with it). Was charged $2103.31 in labor for a 60k service - separate charge for every task: $400 labor for oil change, $319 labor to change air filter, $580 labor to change spark plugs, etc. On-site experience at drop off and pick up was less than impressive as well, especially as a new customer. Will not go back to Porsche Irvine. More

Excellent communication from service advisor. Vehicle service completed prior to anticipated date. Loaner car was not available so was offered a shuttle instead. Dealership is clean and very comf Vehicle service completed prior to anticipated date. Loaner car was not available so was offered a shuttle instead. Dealership is clean and very comfortable if waiting with full service coffee center. More

My Porsche service advisor, Jon Lewis always makes our trip to the dealership a pleasure. It’s not every day you get someone as thorough and informative is Jon. From the time the vehicle is dropped off un trip to the dealership a pleasure. It’s not every day you get someone as thorough and informative is Jon. From the time the vehicle is dropped off until it’s picked up I’m in good hands. To top it off Porsche Irvine always sends me a video recorded by the mechanic. This video breaks down all the services that has been done on the vehicle. It entails an inspection, and what to keep a lookout for on the vehicle. Most people would say this is overkill, but to me it makes sense. I want to be informed because it gives me confidents the dealership is taking care of me instead of taking advantage of me. That’s why I choose Porsche Irvine. There’s no sense in being left in the dark and uninformed. Thanks you, Jon Lewis and Porsche Irvine. More

Service advisor at a good but I was not a bit surprised that they did not check my tire pressure that they did not check my tire pressure More