Porsche Irvine

I really enjoyed coming here to get my vehicle serviced. I am immediately greeted and taken care of as soon as I exit my car. The service advisors are alway on top of things and quickly get started on the p I am immediately greeted and taken care of as soon as I exit my car. The service advisors are alway on top of things and quickly get started on the paperwork. I was able to get a same day appointment. Throughout the day I was contacted by Porsche Irvine and kept me informed on my vehicle. I do like the videos they send going over the inspection of my vehicle. Overall, its an easy process from the beginning to the end. More

A stressful day for us as our lease was almost up. They made the transition a good one. We are very happy and hopefully we will enjoy our new electric vehicle! It's a lot to learn and the new Macan They made the transition a good one. We are very happy and hopefully we will enjoy our new electric vehicle! It's a lot to learn and the new Macan 4S's rock! Diane and Mike More

Service advisor did an excellent job of describing service to be performed. Nice video describing the current state of the cars under-carriage, suspension and tire wear. service to be performed. Nice video describing the current state of the cars under-carriage, suspension and tire wear. More

As soon as I arrive, Thomas took care of all my needs and explanation of the work to be done. It was completed with total satisfaction. explanation of the work to be done. It was completed with total satisfaction. More

On Friday I brought my new Macan 4 (only 4 months old) in for an AC problem. I was told when I made the appointment my car would be worked that day. When I arrived the service advisor said it would not be for an AC problem. I was told when I made the appointment my car would be worked that day. When I arrived the service advisor said it would not be inspected until Monday. On Tuesday I was told they had to order a part which would arrive on Thursday. I received no update so I called Thursday afternoon and was told the part had not arrived. Again no update from service department so I called around noon and was told the part was not in. I spoke to the parts department and was told the part just arrived and since my car was waiting for service it would be worked on that day or Saturday. No update Friday, Saturday or Monday so I called Monday afternoon and was told the car would be available Wednesday. I was leaving town Wednesday AM so this was unacceptable. I finally received the car Tuesday PM. The level of service was the worst I have experienced at any dealer (No follow up, no priority for my car waiting, did not honor commitment and no apologies just excuses) More

Thomas in service was fantastic! Communication was excellent and he made me feel the car was in great hands. I fully understood the process to solve my problems and the results were Communication was excellent and he made me feel the car was in great hands. I fully understood the process to solve my problems and the results were timely. I was never left guessing. Thank you for the peace of mind and making it an enjoyable experience! Richard More

Had my car checked for the issue causing engine light on. The appointment was easy to make but took a little long as they needed to secure a loaner for me. It took a week to find out the issue was caused by The appointment was easy to make but took a little long as they needed to secure a loaner for me. It took a week to find out the issue was caused by air pocket in cooling system. They fixed it for me and have the car ready the second day. The communication with service advisor was prompt and pleasant. The overall experience with job was very good. It definitely improved my overall impression about this dealership. Thanks Vincent! More

Excellent Dealership from phone appointment Representative to Service Advisor. I was impressed with thoroughness of the Mechanic video inspection. Representative to Service Advisor. I was impressed with thoroughness of the Mechanic video inspection. More

Incredible people! Garrick was awesome in facilitating an out of state purchase. My lightly used 911 showed up today and she's gorgeous. Transaction was smooth. Tha Garrick was awesome in facilitating an out of state purchase. My lightly used 911 showed up today and she's gorgeous. Transaction was smooth. Thank you! More