Porsche Irvine

My recent experience with Jonathon Lewis the service adviser was excellent. I felt that the evaluation and recommendation was on par with an independent certified Porsche mechanic. The concern is that d adviser was excellent. I felt that the evaluation and recommendation was on par with an independent certified Porsche mechanic. The concern is that dealers always overcharge and recommend service that isn’t strictly necessary or suggest service earlier than actually needed. My feeling with John was that the service was appropriate accurate and necessary. The freshly washed car was a nice touch, but the service and the interaction is what will bring me back. More

My experience here was fantastic. I had the two front tires replaced on my Cayenne at a very competitive price. There was a delay in getting the tires, so they extended my loaner for I had the two front tires replaced on my Cayenne at a very competitive price. There was a delay in getting the tires, so they extended my loaner for an extra day free of charge. Service was great, easy, and quick - would highly recommend! More

I recently took my 718 Cayman GTS to Porsche Irvine for my 6-year maintenance service. As always, they did an outstanding job! Yves listened to my newest concerns and provided guidance on how the technici my 6-year maintenance service. As always, they did an outstanding job! Yves listened to my newest concerns and provided guidance on how the technician would evaluate and advise. Their service department was very backed up that day so they provided me a loaner (a Macan, which handled great and was fun to drive). Yves and the technician sent me a link to a video which showed the under-carriage inspection while the car was on the lift and the condition of each part. That was really interesting and valuable for me knowing that the technician did a thorough checkup, and it gave me assurance that the vehicle was still in tip top condition. Yves provided me ongoing statuses throughout the process, and they completed the job sooner than promised. The entire Porsche Irvine team is very professional, friendly, and experienced. My car is my baby, and I wouldn’t take it to anyone else! More

Porsche Irvine exceeded my expectations. Mark Sternberg and Garrick Chai were on top of all details and maintained great communication throughout the entire process. Thank you! Mark Sternberg and Garrick Chai were on top of all details and maintained great communication throughout the entire process. Thank you! More

Went to dealer to take a look at their inventory, on Sunday the 29th of Dec, and nobody engaged with ys to ask if we had any questions or needed help. We were dressed casually so they must of thought we Sunday the 29th of Dec, and nobody engaged with ys to ask if we had any questions or needed help. We were dressed casually so they must of thought we could not afford to purchase. Guess we should have dressed in tuxes or dragon jackets. Will visit other dealers who are probably interested in recognizing potential customers, More

I visited this dealership with my family to look for another Cayenne for my family. This has been the worst customer experience at any car dealership I have been to. I walked around for 30 minutes and n another Cayenne for my family. This has been the worst customer experience at any car dealership I have been to. I walked around for 30 minutes and not one attendant approached us or showed us any proper service. We left soon after, deeply disappointed. The salesmen were either too lazy to get up to help us or too busy tripping over themselves trying to secure a purchase from the one other customer with quite the „eccentric“ jacket. Will never be visiting or purchasing from this dealership again. More

Porsche Irvine has great customer service. I took my vehicle in for a replacement part on my vehicle. When I arrived, I contacted jon the service advisor. He had my paperwork ready. It was s I took my vehicle in for a replacement part on my vehicle. When I arrived, I contacted jon the service advisor. He had my paperwork ready. It was so quick. Jon got me a rideshare back. My vehicle was ready the next day. Picking up my vehicle was as easy and signing paperwork, shaking hands, and getting in my vehicle. The dealership is always so clean with good amenities. More

everything as noted and when there was a delay, they immediately gave me a free loaner. great service immediately gave me a free loaner. great service More

I went here with a pre-configured order ready to go, walked in and was assigned Larry Schwartz. He basically just took my order and that's about all he was good for - he wasn't able to answer specific walked in and was assigned Larry Schwartz. He basically just took my order and that's about all he was good for - he wasn't able to answer specific questions about the vehicle so that is the only negative part of this review. The only urgency I saw from him was when my vehicle arrived early and he wanted to know when I could come and pick it up. We had worked with Mason G a year before, so if you go there to by a car, I recommend asking for him, he knows everything about the Porsche vehicles. Now for the reason for the 5 star review - Eric Ancharoff (Sales Manager) has been awesome. When I reached out with questions that Larry couldn't answer, he was extremely responsive and got me to the right person, even giving me the updates on vehicle delivery. On the day I went to pick it up, he checked in with us and was very attentive. The other person I worked with was Steve Marshalek in Finance. I was looking at different options to purchase or lease, and he was also very responsive as I tried to do what I could to make the delivery process efficient. Even after delivery, when I was trying to register for Porsche Connect, he got me in touch with the right service person to get this scheduled. More

Great Customer Service! I brought my Taycan to Porsche Irvine Service for a recall inspection, software update and windshield replacement. Everything went as smooth as pos I brought my Taycan to Porsche Irvine Service for a recall inspection, software update and windshield replacement. Everything went as smooth as possible. From the greeting on arrival, to the interaction with the Service Advisor, Jon Lewis, to the loaner car, to the pick up of my car...it all went great! I would completely recommend Porsche Irvine to all Porsche owners and I will only take my Porsches here! More