Porsche of Towson - Service Center

FIRST SERVICE This is my first 10000 miles services on my 2014 Cayenne and scheduling the appointment was flawless and the job was completed on time. Brian Rogers i This is my first 10000 miles services on my 2014 Cayenne and scheduling the appointment was flawless and the job was completed on time. Brian Rogers is an excellent advicer. He explained to me the details of what need to be done ob my car and got me a nice loaner car. Great job! More

Porsche Service Brian is very knowledgeable and working with him is great. Definitely going back. He has often made suggestions which increased the value/decreased th Brian is very knowledgeable and working with him is great. Definitely going back. He has often made suggestions which increased the value/decreased the cost. More

oil change. I went in for an oil change. I was told I would be out in 1 1/2 hours. I was asked by the person taking Brian's place (he was on vacation) that there I went in for an oil change. I was told I would be out in 1 1/2 hours. I was asked by the person taking Brian's place (he was on vacation) that there was a recall...well it really sounded like an update of the computer system. Did he want me to do it then. I said yes if I was out by noon. At 12:10 I asked when the car would be ready as I had an appointment downtown at 1:00 pm. He said momentarily. At 12:30 I said I had to leave....The car was brought to me SOAKING WET....I said to the gentleman who brought the car that that was not acceptable and it had to be dried off. He was very pleasant, went to get the appropriate materials and dried the car. The man taking Brian's place was very nice but I was annoyed at the length of time I had to wait and then get a soaking wet car. Otherwise life is grand and I ADORE my car. More

Great Experience Brian was great! He communicated with me very well regarding the service of my car. I will be bringing my car back to him in the future. Couldn't have Brian was great! He communicated with me very well regarding the service of my car. I will be bringing my car back to him in the future. Couldn't have asked for a smoother experience. More

Nice experience The service department was absolutely fantastic in hadling my situation. Brian explained to me what was wrong with my car and handle the situation pro The service department was absolutely fantastic in hadling my situation. Brian explained to me what was wrong with my car and handle the situation professionally. Nice job! More

Oil change It was my first service experience so I was a little unclear on the procedure, but Brian found me and all was good. Because it was my first service, It was my first service experience so I was a little unclear on the procedure, but Brian found me and all was good. Because it was my first service, I was surprised at the cost of an oil change. Can't wait to see the real service. I guess as my husband told me, Welcome to Porsche world. I was the first to arrive for service so I got to pick what was on the tv. Ha, loved that! I chose HGTV and then felt sorry for the man who came in after me and was stuck watching it too. He spent most of his time outside on his phone so he really didn't care. I like the tv, the Kuerig coffee machine, the his and hers bathrooms, and that the waiting area was small and cozy without a crowd of people. Oh, the car wash- nice touch, you should offer a free one at least once a month. =] More

Brian Rogers I had my Porsche inspected there Brian was very professional an straight forward I will bring my car back for service at 20,000. Miles I had my Porsche inspected there Brian was very professional an straight forward I will bring my car back for service at 20,000. Miles More

Brian was very attentive and paid a lot of attention to even the smallest of details to make sure that we were covering everything that needed to be accomplished while my vehicle was being serviced at your even the smallest of details to make sure that we were covering everything that needed to be accomplished while my vehicle was being serviced at your dealership.. More

Brought car in due a broken shift cable, which occurred suddenly and might have left me stranded. repair was as prompt as could be, and another troublesome issue was addressed as well. Brian Rogers is a gr suddenly and might have left me stranded. repair was as prompt as could be, and another troublesome issue was addressed as well. Brian Rogers is a great person to work with. More

Late on a Sunday evening, my wife smelled "something hot" in her 2013 Cayenne. She drives 110 miles round trip most days to work and was reluctant to drive it. She took another car to work and I calle hot" in her 2013 Cayenne. She drives 110 miles round trip most days to work and was reluctant to drive it. She took another car to work and I called Brian( Rogers) at the service department about 7:30am Monday morning. He answered right away! I told him the problem and he said "bring it in". I needed a loaner vehicle for other appointments that day, and he said "no problem". They looked at the car and were finished about 10:30am, but I was already at appointments. He was going to be there until 6:00pm, but I didn't think I could get back by 6:00pm to exchange. He said "no problem, I'll let Steve (Postol) know you're coming later and he can take care of checking you in". Steve handled the paperwork and I was out in several minutes. This is the type of service that sets a dealership apart from others! More