Porsche Hartford

As a veteran and NYC fireman I’m extremely disappointed in the way I’ve been dealt with by Porsche as a whole. Hoffman has great salesmen and Ethan in service is amazing but I had an awful experience. Truc in the way I’ve been dealt with by Porsche as a whole. Hoffman has great salesmen and Ethan in service is amazing but I had an awful experience. Truck was beautiful, deal went well but truck broke down a few days after purchasing!! Roadside assistance is non existent and currently am on day 3 of no loaner vehicle from Porsche .. whole experience shows you do not always get what you pay for. Truck has every cluster light on and completely shut down in mid traffic. Completely unsafe and ridiculous. Transmission light , check engine, emergency brake light etc . All on ! Been on the phone for hours with no guidance and still no help. Be careful with the cars you buy even if they have been inspected ! To see your brand new Porsche be put on a tow truck a week after purchasing it , takes away any positive of buying a new car . It’s been 3 days and nothing positive has come of this situation.. a new warrantied Porsche ! Be careful ! More

8/3 Update - fee refunded8/1 This review is solely of 8/3 Update - fee refunded 8/1 This review is solely of JOSH GOMES, the finance guy who finalized my deal. The salesperson who helped me purchased m 8/3 Update - fee refunded 8/1 This review is solely of JOSH GOMES, the finance guy who finalized my deal. The salesperson who helped me purchased my car, RON, was really friendly and helpful. JOSH, who bill of sale, REFUSED to remove the $299 vin etching fee, even when I had explained that this is an optional fee. He then preceded to lecture me about how the $699 conveyance fee that the dealership charges is also optional and yet I didn’t mind paying for that, how everything else is (including the price of the car) is also optional, and that the fact that they had recently lowered the price of the car translate to this fee being non-negotiable. BUYER BEWARE THAT VIN ETCHING IS OPTIONAL EVEN IF IT HAS BEEN ADDED TO YOUR CAR, NEW OR USED. DO NOT GET FOOLED LIKENI DID, IF THEY MAKE YOU PAY THIS FEE, WALK AWAY IMMEDIATELY!!! “If a consumer objects to the charge, they will say that they already did the work and the charge has to be included. Don’t fall for it! The cost to the dealership to perform this “service” is minimal, and a good dealership will agree to drop the charge. If a dealership insists upon including the charge, then a consumer should consider walking away from the deal. Why do business with a company that would engage in shady practices like that?” - Consumer Law Group More

Excellent Experience I had a problem with my 911, called for service and was connected to Lou Haddad. The car needed to be towed and Lou kept me posted on the status of th I had a problem with my 911, called for service and was connected to Lou Haddad. The car needed to be towed and Lou kept me posted on the status of the car from arrival to completion. The repair was covered under the extended warranty I purchased through Hoffman, and Lou assured me there would be no issues processing this claim, and there weren't - everything went perfectly. Overall, from the first moment I spoke with Lou to when I picked up the car, the service was simply excellent. More

Fast, efficient and effective. Lou Haddad is remarkable. I've owned Porsches in multiple states and countries, He is exactly what you'd hope for, when it comes to clear, concise and Lou Haddad is remarkable. I've owned Porsches in multiple states and countries, He is exactly what you'd hope for, when it comes to clear, concise and effective solutions to problems, if they're big or small,,!!! More

It really is time. When you want to spend. Not wait I bought this 911 pretty much sight unseen. All I saw was the bottom and lower side panels. My wife and I were at the next car dealer down the street I bought this 911 pretty much sight unseen. All I saw was the bottom and lower side panels. My wife and I were at the next car dealer down the street. I had been very busy earlier trying to get there at 10:30. I showed up late and was called while in the showroom about my visit. Being ignored by their salesman. My wife had an argument and left. I mentioned stopping by Porsche. Argument still going. Karl Werner comes and talks to us like people are supposed to be passed my wife's guidelines. We were out quickly and I have an awesome 911. More

Great purchase experience Arrived at the dealership for an appointment to test drive a Macan. We were greated in the lot by Aaron withing 2 minutes of arriving. Spent a lot o Arrived at the dealership for an appointment to test drive a Macan. We were greated in the lot by Aaron withing 2 minutes of arriving. Spent a lot of time going over what we were looking for in a car and narrowed it down. Aaron is a wonderful sales person and made the experience delightfiul. More

Best experience ever - First time Porshe Owner Everything from the initial meeting to delivery of my new vehicle was impeccable! Karl Werner was amazing in every step of the way! The business offic Everything from the initial meeting to delivery of my new vehicle was impeccable! Karl Werner was amazing in every step of the way! The business office was also very professional and super quick! More

painless Karl was excellent at guiding our Porsche purchase from start to finish. Hoffman had enough inventory for us to see different options without having Karl was excellent at guiding our Porsche purchase from start to finish. Hoffman had enough inventory for us to see different options without having to guess how it would translate from computer to actuality. We were able to take an adequate road test to assess the way the Porsche handled. Karl made the whole experience painless in negotiating the terms and buying our first Porsche. More

Never go back to this place Long story short. I'm looking for a better sedan to replace my BMW, so I went to Porsche to see how a panamera feels. Since I was walk-in without any Long story short. I'm looking for a better sedan to replace my BMW, so I went to Porsche to see how a panamera feels. Since I was walk-in without any appointment , I may thank Aaron for that he spent nearly an hour with me. However, I just learned what awesome cars Porsche is making, how this 100k car is better than Acura or Lexus and how other websites rated this car . He showed me a car from his computer and claimed he can make a "killer" deal on it. It turns out that the so called " killer deal" is by showing me the original price, not a penny down on the internet listing price. The most unbelievable part? I did not have a chance to see a real car. I took a lecture there even though I asked at least twice "may I see a car" . I believe a 100k panamera must be better than an Acura or Lexus, and it is the the most wanted car. I cannot remember all those packages but I do read articles. However, I buy a car because it suits my taste and I like it, not because how others say it. BTW, a panamera at least should be compared with AMG or S class or BMW 7 or Maserati, because they are in the same price range. Referring an Acura to praise Porsche design? Good job. Thank you for your time Aaron, but I don't appreciate it. I will buy a panamera but definitely not from this dealer. They are too good at makeing stories, and I feel having been looked down. My girlfriend was still angry even after hours we left that place. More

Very poor communication The back end manager Drew white wouldn't respond to my emails or phone call to cancel the tire and wheel package which was added during the purchase. The back end manager Drew white wouldn't respond to my emails or phone call to cancel the tire and wheel package which was added during the purchase. Finally I had to drive 100 miles to visit that person in his office unannounced to cancel those packages. I will neither buy my next car from this Porsche dealer nor recommend to anyone. More