Porsche Hartford

Problem . . . I have bought and serviced several Porsches from Hoffman Porsche and have continually been satisfied with both the sales process and any service which I have bought and serviced several Porsches from Hoffman Porsche and have continually been satisfied with both the sales process and any service which had been required . . . . Until this past service visit. Briefly, I brought my 2015 Cayenne S in to have my winter tires and rims (which Hoffman Porsche graciously stored over the summer, as they do for many other customers) put on my vehicle. They handled that task in very reasonable time and with, as always, courteous treatment of me. However, this time they had to tell me that the tires and rims they placed on my car were not mine, but actually belonged to another customer who has mistakenly identified my tires and rims as his, so, my tires and rims are now on his car and his tires and rims are now on my car. This by itself is a problem, especially as his rims are black, mine were gray/silver, and, his tires are 18", mine were 19". Of course, Lou and Ethan did not charge me the $100 and change service fee, but no other resolution has yet to be made. At this point in time I'm driving on someone else's winter tire and rims, which I assume are close to $100/tire cheaper. I look forward to discussing this situation with Josh within the next week. Let me also state that "sh...." happens, yet I will continue to remain a loyal Hoffman customer because I believe Hoffman truly believes in their customer base and long-term relationships matter to them. Thank you, Jeffrey More

A great experience Lou and the rest of the Hoffman service team were right on the ball. Timely excellent service. From a friendly, courteous greeting, little paperwork a Lou and the rest of the Hoffman service team were right on the ball. Timely excellent service. From a friendly, courteous greeting, little paperwork and quick turnaround. Thank you, Rich Cersosimo. More

quick, professional and reliable Ethan and Lou are excellent service advisors, professional, friendly. Service performed is always top notch. The whole experience was very pleasant Ethan and Lou are excellent service advisors, professional, friendly. Service performed is always top notch. The whole experience was very pleasant without any hassles. Thank You More

Aaron....Outstanding across the board! I recently purchased a new 2016 Cayenne from Hoffman Porsche. The service was top notch from Aaron, who is extremely professional and knowledgeable ab I recently purchased a new 2016 Cayenne from Hoffman Porsche. The service was top notch from Aaron, who is extremely professional and knowledgeable about Porsche - The overall experience was outstanding from start to finish! More

Excellent experience from Edward and team We'd purchased from the Hoffman group several times in the past but we'd never ventured into the Porsche showroom. We were introduced to Edward who s We'd purchased from the Hoffman group several times in the past but we'd never ventured into the Porsche showroom. We were introduced to Edward who swiftly arranged test drives of both the Macan and the Cayenne. Encyclopedic knowledge of the marque and the comparative to other brands was very useful as was his spirited demo of the car. We looked at a couple other brands but none were even close to as exciting as the Macan and Edward facilitated the sale very efficiently to allow me to pick up the vehicle on new year's eve despite the fact I was overseas for the entire duration of the sales cycle. This is my first Porsche and definitely not my last. I'll be sure to be looking up Edward when I need to add another one to my stable of vehicles (most likely later this year). More

Aaron is a walking Porsche encyclopedia Before going to Hoffman Porsche, I made my own research on the Cayman S and even supplied the options that I thought of acquiring for my "dream Car". Before going to Hoffman Porsche, I made my own research on the Cayman S and even supplied the options that I thought of acquiring for my "dream Car". I own a German made car but not a Porsche After summing up the price of the vehicle with the options included, I will be adding another 20-25G to the suggested price of the vehicle. Besides, it will be a 4-6 months wait since Porsche company will only produce a limited amount of this model. Arron showed me the option of owning a car that is already available, has all the options that I have stated and is a Carrera 911 Cabriolet with milage of less than 9,000. After inspecting the car, I find no flaw in the body make up, no dings or dents. The interior is "almost brand new". The only caveat is that it is 2013 model. With the right price tag however, I did not find it difficult to decide right then and there to agree and buy the car. Aaron has the right mix of character that Hoffman Porsche should be proud of. He is friendly, full of enthusiasm and is very professional. He can easily discern what the customer wants to know and is accommodating enough to share is knowledge about the product. The funny part of it is that, I was not yet resolved in buying a Porsche. I was just inquiring about the car. The end result was, I left the dealership with brand new 2 Porsche car keys and my dream car. More

Ric Nanni is awesome!!!! Hoffman Porsche is a superb dealership and Ric Nanni is the best! Ric is always friendly and professional, has exceptional product knowledge and expe Hoffman Porsche is a superb dealership and Ric Nanni is the best! Ric is always friendly and professional, has exceptional product knowledge and experience, is very helpful, and goes above and beyond normal customer satisfaction. You can always count on Ric. He is as solid and as reliable as my Porsches. I will continue to purchase from Hoffman because I know that Ric will go out of his way to make sure I get exactly what I want. He is an excellent representative of Hoffman Porsche, and I highly recommend this dealership and Ric to anyone in the market for a Porsche. More

Fantastic Experience!! I usually don't write reviews but I want people to know what an awesome salesman I had and what a fantastic dealership I stumbled upon! Purchasing my I usually don't write reviews but I want people to know what an awesome salesman I had and what a fantastic dealership I stumbled upon! Purchasing my dream car was such a stress-free and enjoyable experience thanks to my salesman, Aaron Tinnell. Hoffman Porsche is so very lucky to have Aaron on their team. What an absolute pleasure it was to work with him! As soon as I walked through the door I was made to feel so welcome. Aaron's professionalism, extensive product knowledge, and genuine enthusiasm for these automotive works of art left such a lasting impression on me. Aaron guided me through the process of choosing all of my accessories and made sure I got exactly what I wanted. I am extremely happy with the finished product and I plan on staying a loyal customer for life. In fact, I'd like to add a new Porsche Boxster to my collection next year and I'm going right back to see Aaron! If you're ready to drive the car of your dreams, then look no further. Go straight to Hoffman Porsche and make sure to ask for Aaron Tinnell! More

Superb Service Simply the best .......................both Lou and Ethan could not be better at providing advice and service - a tribute to the quality of the staff Simply the best .......................both Lou and Ethan could not be better at providing advice and service - a tribute to the quality of the staff at Hoffman Porsche. More

Porsche dealer fraud REF : Porsche 911 997 Turbo S Red 2011 20.000 milles VIN : WP0AD2A90BS766416 I want through this email to acknowledge to Porsche AG Germany Dr. Ing REF : Porsche 911 997 Turbo S Red 2011 20.000 milles VIN : WP0AD2A90BS766416 I want through this email to acknowledge to Porsche AG Germany Dr. Ing. h.c. F. Porsche AG Porscheplatz 1D - 70435 Stuttgart, Porsche Cars USA One Porsche Drive Atlanta, GA 30354 and all my friends (Porsche Club North America, Europe and South America) (Partners and friends of the Aetna and Cigna companies) about bad service, bad faith and lack Porsche Dealer ethics Hoffman Audi Porsche, East Hartford Connecticut. I was treated by Mr. Ric Nanni seller. After many comings and goings that will provide me with the information and pictures of a vehicle. After several calls and emails I received six poor photos taken with a cell phone and a description of a vehicle was perfect condition, flawless. It was necessary to program the pre-inspection several times because of Mr. Nanni delayed the meeting for different reasons. I was very clear in the purchasing conditions so as not to spend time and money (email attachment). I asked the seller for perfect, immaculate, outstanding, mint condition Porsche. Guaranteed and certified. The seller insisted me, the magnificent, conservation, maintenance and condition of this car offer me. Today I received the results of the inspection (attached photos). The opinion among a score of 1-5, was rated as 2. Surprisingly, the inspector found the car dirty, that is not even the dealer was concerned about cleaning. Even less it ready. Grated exterior paint in several parts, wheels and tires with several scratches. Scratched and broken inside upholstery. The inspector wrote in his notes: front valence has scrapes. Chips found on hood, left hand door and rear lower wheel wells. Paint thickness consistent (1-5 mils). Small puncture in right back of seat and scuffed. Carbon fiber rear spoiler is cracked in many places. Leaves in grille. No service log/status screen. Deep scratch on left hand quarter panel at door-key lock height. Hood bolts have been wrenched on. Road tar splattered on lower valence. Salesman could not get driving/lights to go on. Windshield had some minor rock chips. Left/Right rocker panel popped out (may be a result of improper lift arm placement) see photo. Window tint film applied. there are not any receipts, service or maintenance records,Vehicle needs to be detailed. There some rips, tears and broken stitching in interior. With hands momentarily off the steering wheel the car can’t keep going in a straight line. Is not cap on the radiator. No tool kit. No spare tire. No jack. No air pump. One key only. No spare key or valet key. Windshield and Door tint has vertical scuffs. Bridgestone (F) 235/35/ZR19 (R) 305/30/ZR19. Barely Legal. Underside some scrapes, no apparent damage, etc. It is not unusual for an authorized Porsche dealer; - Offer and try to sell a car in those conditions. - It is against the ethics announce a vehicle CERTIFICATE PORSCHE that it is not. - What was the review of 120 points which made the dealer to certify it. - Hoffman Porsche is affecting economically Porsche USA and Porsche Factory, when selling such vehicles. For obvious reasons will cost to repair this vehicle on the dealer that corresponds to the buyer. - Only must certify a vehicle in perfect condition. For the above annotated want to express this situation has affected me so I ask for an explanation as well as the immediate reimbursement of the cost of vehicle inspection. Cost that would not have caused without the dealer or seller has been honest in the Ads (links attached) and by telephone that was offering and selling. Sincerely, Leopoldo Hernandez Carmel Logistics Inc. www.carmellogistics.com Ph. 305 965-9425 Cel 786 955-5510 Fax 305 918-9252 More