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Porsche Grapevine
Grapevine, TX
587 Reviews
If you are a Porsche owner – or thinking about becoming one – Porsche Grapevine is here to serve you. We understand that Porsche drivers have high expectations and everything we do is centered around exceeding those lofty standards. Our Sales Experience Managers are here to help you find the Porsche that fits your lifestyle and our streamlined buying process allows you to work with one dedicated professional throughout. There’s no back and forth with a manager over price and no introduction to a Finance Manager if you choose to purchase or lease a vehicle.
At Porsche Grapevine, you are at the center of everything we do and our mission is to provide you with an unrivaled purchase and ownership experience. Please stop by soon to see our luxury amenities, world-class showroom and state-of-the-art service center!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 587 reviews
February 03, 2021
Very dissatisfied with this managers customer service care. I bought my cayenne porsche which was CPO three weeks ago on a Saturday. Sunday morning I found a very large puddle of oil under the porsche. O care. I bought my cayenne porsche which was CPO three weeks ago on a Saturday. Sunday morning I found a very large puddle of oil under the porsche. On Monday spoke to a service man that instructed us to DRIVE the vehicle back to Grapevine Porsche. My husband took off work Monday drove 2.5 hours and was given a loaner. We were happy with the service thus far. About 4 days later Porsche called and said the vehicle was ready and we could come pick it up. My husband asked if someone could please deliver it to us so that we didn't have to take off work again, and they agreed. When the porsche returned it had been driven that weekend and once the following week. That week on Friday when we drove the porsche the vehicle immediately started making a "knocking" noise and continued to get worse whether I was speeding up, slowing down, or even backing up. First thing Monday morning my husband called with concern. They once again instructed him to drive the vehicle to Grapevine. My husband asked if someone could bring us a loaner and pick the porsche up. He was told, "No!" The man said they wouldn't want one of their employees driving the porsche and something happen to them yet he wanted my Husband to drive it to them. This went back and forth for sometime before I reached out to our great Salesman, Teiryn Fields. He offered to get the issue resolved. The next day or possible Monday night someone called to let my husband know they would send a truck to pick up the porsche and deliver a loaner to us. I attempted the following day to reach out to the general manager and left a voicemail with no return call. The following Wednesday I returned a call asking to speak with a general manager. A polite young lady asked me for all information to relay to the manager before he called me back. She further assured me he would look into the issue in detail before he would call me back. He eventually sent me an email to call him instead of him returning my call. Upon speaking to the general manager, Jordan Mizrach, he assumed he knew the problem before he even asked me any questions. His description of the problem does not match the actual problem. He even had a solution to the problem which wasn't the problem. He suggested I trade the vehicle in on something else they had or let them fix the issue. I told him that I didn't need to settle for something I didn't want on his lot. I also told him I didn't care if they fixed this issue this time because I was worried about the next issue. I simple wanted a refund and they could have the vehicle back. He told me that wasn't an option. I then asked for his manager and he told me he didn't have one. I asked for the name of the person over him and he said he would email me the information. I told him, "No, I will wait to get the information over the phone." He placed me on hold then returned to the call and gave me the owner of Grapevine Porsche's name, Hesham Elgaghil along with his number. My spouse has since reached out to the owner and left a voicemail. We are patiently waiting for a return call to resolve this issue. I never imagined to pay the price I've paid for this vehicle and then to be treated in this fashion. I appreciate the salesman Teiryn Fields and his efforts in trying to further assist. More
by ashleyreneerogers
February 02, 2021
Mr. Lance was excellent and made the purchase process really easy and smooth. I highly recommend going forward with him if you wish to make a purchase a Porsche Grapevine. really easy and smooth. I highly recommend going forward with him if you wish to make a purchase a Porsche Grapevine. More
by CHALLASAIANIRUDH
Employees Worked With
February 02, 2021
Very professional dealership. My sales person went out of his way to show me my future car and was always available for Q&A. Would highly recommend Porsche of Grapevine his way to show me my future car and was always available for Q&A. Would highly recommend Porsche of Grapevine More
by Teresa
Employees Worked With
February 01, 2021
Great team and fun working with Lance. Overall a very smooth and easy experience. Fun delivery and great follow up. I would come back again for my next Porsche purchase and or order. smooth and easy experience. Fun delivery and great follow up. I would come back again for my next Porsche purchase and or order. More
by ERNESTTERRY
February 01, 2021
Went to Porsche Grapevine to purchase a 718 Cayman S for my birthday! Luke Manning made such a pleasant buying experience. He went above and beyond and I couldn’t have asked for better service. Thank you f my birthday! Luke Manning made such a pleasant buying experience. He went above and beyond and I couldn’t have asked for better service. Thank you for everything Luke especially for the giant red car bow 😊 We truly enjoyed great customer service at Porsche Grapevine! More
by vu.cathy
Employees Worked With
Luke Manning
January 29, 2021
He is a great sales person - not pushy - was very patient with me. Being this is my first Porsche I had lots of questions. The whole process including appraisal & trade in of my vehicle went smoothly and q with me. Being this is my first Porsche I had lots of questions. The whole process including appraisal & trade in of my vehicle went smoothly and quickly. More
by James.Haxton
Employees Worked With
January 29, 2021
Luke Manning was wonderful. He assisted me with a trade in at my home as I was concerned about covid. The experience was super easy! in at my home as I was concerned about covid. The experience was super easy! More
by Cayenne s
Employees Worked With
January 29, 2021
Luke was fabulous right from the onset! Friendly, offered unfiltered advice on my special order. Always available, with quick responses via cell/text/email. He kept me informed throughout the entir offered unfiltered advice on my special order. Always available, with quick responses via cell/text/email. He kept me informed throughout the entire process of ordering, manufacturing & shipping. Picking up the car was painless, I really dislike the car purchasing transaction and he made this one a breeze! We will be back for our next to purchase with Luke. I'd give you 10 stars if I could! ;) More
by lovellteam
Employees Worked With
Luke Manning
January 29, 2021
The dealership was incredibly professional and treated us like we were family. Marchelle was the best sales woman we have ever had and truly cared about us and what we had to say. Signing for the car took le like we were family. Marchelle was the best sales woman we have ever had and truly cared about us and what we had to say. Signing for the car took less than an hour which was amazing! Overall we were extremely pleased with the dealership and the service provided to us! More
by Ajacob
Employees Worked With
