Porsche Grapevine

I do not like to write reviews that are negative in nature but trying to resolve this issue only escalated matters and made it worse. Let me explain: I scheduled my vehicle to have just an oil change nature but trying to resolve this issue only escalated matters and made it worse. Let me explain: I scheduled my vehicle to have just an oil change normally $250USD and a Manufacturer recall for Grounding points screws that needed to be tightened to Standard. My assigned Service Advisor unfortunately was not able to come into work today. However, I was assigned another Service Advisor Stefano who I have never worked with before today. When I got to work, I missed the call at 08:24, but received a call from Grapevine Porsche at 10:17 and Stefano stated to me that Ryan was not in the office today and that he would be my Service Advisor today he also stated that my car needed a Brake Flush and reinforced it with that Porsche recommends a brake flush every two years or 30,000 miles. I inquired about the cost to which Stefano responded 991. I asked, “991 as in $.9.91?” and he responded, “I wish I could charge $9.91, but no the cost would be $991.00 +tax.” I said, “Okay what will be total cost of all charges today?” He said, “$1200+ with tax.” I responded, “Okay, if a brake flush is required then go ahead and service it.” I received another call at 13:14 but was unable to answer it seeing how I was at work. Then a follow up call was made 16:16 which I answered thinking my car was ready. So, I told Stefano, “Hey I apologize that I missed your call I was working and was unable to answer it, if my car is ready, I should be there by 17:30 to pick it up, please send me the payment link.” He answered, “Did you see my last text?” I said, “No.” He then goes to tell me, “One of the mechanics took the vehicle for a test drive an alignment and wheel balancing is recommended.” I responded to Stefano, “I am not sure why you keep bringing things up while I am at work and by bringing it up, I mean upselling me on maintenance that is not required. Since my significant other was going to make it to dealership at 1700, I requested that she ask Stefano if he could send the payment link so I could pay online, pick up my keys and go straight home, because I was upset about the events that transpired. My Alto was running late, I made it to the dealership at 18:15. I walked in looking for my significant other who was sitting in the waiting room. I asked if she was able to link up with Stefano because I had not received the payment link, she responded, “The concierge said that he was with a customer, when she initially got there and that when the customer was finished then he would be available to talk.” When I saw no other customers in any of the Service Advisors’ offices once I arrived I started voicing my frustration to a Salesperson. They brought out the Service Director Denette Allen. She asked, “You can explain to me what is going on.” I responded, “I do not want to be here right now I just want to pay my bill and go.” She persisted that she could help so I explained the situation. Her first response, “My Service Advisors would only state what Porsche recommends.” So, I interjected, “Instead of waiting until I am off work during pick up, and is not required?” which was the main focus of my initial statement. She then responded, “Are you going to let me finish?” I said, “NO!” – Reason for my answer this was a defensive response and only made matters worse. As far as being an empathetic listener for a paying customer I was not going to let the issue go to a back-and-forth conversation especially if my complaint was initially dismissed. Here is the catch that showed me that it was a sales pitch versus recommended by Porsche. When I received the Bill (Itemized) 1. They charged me for a 20K service which I did not ask for which does include an oil change $991.00 + tax total 996.94 2. The Brake flush is separate from the 20K service $168.00 +tax total 218.67 3. The Wheel Alignment WOULD have cost $330 +tax and Road Force Wheel Balance WOULD have cost $191 My car does not even have 20K miles on the odometer. How about talk to me about 20K Service when I HIT 20K miles. More

Amazing hospitality and knowledge about the Porsche cars and I bought my first Porsche today . and I bought my first Porsche today . More

Another amazing experience with Porsche Grapevine! Marchelle goes above and beyond every time! Jordan always makes sure the client is getting the best experience! You have to do business at Porsche Gr Marchelle goes above and beyond every time! Jordan always makes sure the client is getting the best experience! You have to do business at Porsche Grapevine and ask for Marchelle. More

This dealership exceeded every expectation and my buying experience was exceptional I would highly recommend Rick experience was exceptional I would highly recommend Rick More

Aaron was great and very easy to work with. Communication was quick and precise with was much appreciated. Communication was quick and precise with was much appreciated. More

Perfect transaction. Aaron replied to my online inquiry regarding the vehicle, sending the Carfax and other relevant documents. The day I made it to Dallas he came in Aaron replied to my online inquiry regarding the vehicle, sending the Carfax and other relevant documents. The day I made it to Dallas he came in early, had the car ready for inspection and road test even though I arrived first thing in the morning. Once I decided to purchase Aaron had all the paperwork ready to go and provided me a thumb drive with a copy of all documents. When I flew back a few days later to collect the car he picked me up at the airport, went over the items on the car I had inquired about, even got my Bluetooth paired with the radio for me. Aaron was a consumate professional in all respects throughout the transaction, I highly recommend both Aaron and Porsche Grapevine. More

This place is awesome. The staffs here are the best especially Andrew helps me all the way to my dream car. Definitely referral will goes to him. The staffs here are the best especially Andrew helps me all the way to my dream car. Definitely referral will goes to him. More

Lance was very professional and helpful. We loved that our car was torpedoed with a red bow when we picked it up. We loved that our car was torpedoed with a red bow when we picked it up. More

We were referred by another dealership to work with Marchelle and we were not one bit disappointed. She went above and beyond to make us feel like valued customers and is very knowledgeable about the P Marchelle and we were not one bit disappointed. She went above and beyond to make us feel like valued customers and is very knowledgeable about the Porsche brand. We are so glad we met her and were able to work with her. Marchelle is the best! More

The overall dealer experience at Porsche Grapevine was the most friendly, hassle free, and professional that I’ve ever had at a luxury car dealership. Mike was especially knowledgeable and helpful. I look the most friendly, hassle free, and professional that I’ve ever had at a luxury car dealership. Mike was especially knowledgeable and helpful. I look forward to purchasing other vehicles there in the future. More