Porsche Exchange - Service Center

Porsche Exchange Service Center Experience was the Best My 1st visit there was 8 months ago was great...Service Associate (Josh) could not have been more accommodating. Dropped off car in the AM, and in 10 My 1st visit there was 8 months ago was great...Service Associate (Josh) could not have been more accommodating. Dropped off car in the AM, and in 10 minutes drove off in the Porsche Cayenne free loaner. Later that day got a call from Josh that my Macan was ready. All work (maintenance) done perfectly, and everything was covered by the warranty so my bill was $0.00. Yesterday I was there again for an oil change and a PCM update. As I arrived I was amazed by the quality of their just built Sales and Service Facility...wow! The Large Service Bay are was Spotless. I was met by Service Associate (Tony) with a smile. He put me in the computer and then typed in my 5 point list of Service Requests. Printed out the work order and asked me to make sure it covered everything I need (it did.) Then he said he'd call me when it was ready... I started debating (out loud with myself) about my schedule and traffic downtown and whether I would be back this evening or tomorrow.... At that point another Service.Associate (David) said "Hey Sir I go your way every night...I would be happy to bring it to you and take the loaner (was a 2017 Macan with 750 miles on the clock) if it helps."-- WOW! Later that evening (4:00 PM or so) I get a call from Tony saying the PCM Update is giving us trouble but the Tech (no pun intended) said he'll keep on it until it's complete. David is still planning to bring your Macan back to you this evening. Couple of hours later David showed up, handed me my car key and a $0.00 (all covered under warranty) invoice, and picked up my loaner. THANKS David! My experiences at PE Service could not have been better--give them a try. More

Service department damages car every time! I purchased a custom install radar detector and had it installed before I took delivery of the car. I also purchased and had installed before delivery I purchased a custom install radar detector and had it installed before I took delivery of the car. I also purchased and had installed before delivery a set of winter wheels and tires. I took the summer wheels that they had removed home so that I could clean, wax and prepare them for winter storage. When I got home I noticed a chip in one of my summer wheels. I called the service department to complain and set up an appointment to have it repaired. I was told to bring in the wheel. When I arrived with the wheel, I was completely ignored and had to search for someone to assist me in checking in. They finally had me put the wheel in an area of the service department and against my better judgement they told me they would send it out for repair instead of exchanging it. A week or so later I notice a tear in the driver door weather seal where the person installing the radar detector would lay to install the detector. I called again and set up an appointment. At that time I questioned whether or not they would have to order the door seal. The service man told me that they should have plenty of those in stock and would not be necessary. I also requested to have the radar display moved since is was blocking the rear view mirror and to touch up a minor scratch. I bring the car in and this time I was greeted a person but not sure what his position was. I explained with the help of my salesman what I needed to have done as well as put on the summer wheels which included the "repaired" wheel. When I got home I received a call stating that the work was done however they had to order the door seal (DUH!). I picked up the car right at closing (there was a gentleman who was kind enough to allow me to pick up the car since I live over an hour away). On my way home I noticed that the radar detector had not been moved (even though the ticket said it was) and when I got home I found that they did not repair the scratch. I checked out the repaired wheel and it was worse than when I dropped it off! I had a gouge around the edge from when the removed the tire, there was grit imbedded in the paint, the paint edge was jagged on one spoke and there is a white over spray on parts of the wheel. I dropped of the car today once again to have them do what was suppose to be done on the previous appointment and once again drop of the damaged wheel. I insisted on a new wheel, not a replacement. We will see what they do for me. I picked up my winter wheels to clean and wax them and don't you know two of the wheels have nicks and scratches! I called to complain and I was questioned whether or not I damaged the wheels! It is obvious that they were damaged due to carelessness while off the car (they had them for 2 months). Now I have to deal with that problem! I will update and let you know if the resolve the issues to my satisfaction and hope nothing else gets wrecked while my car is there! More

There was a TSB issued for my car and it was a saftey issue/concern. This dealership was not willing to fix my car under the TSB and when I asked why the service manager (who claimed to be the dealershi issue/concern. This dealership was not willing to fix my car under the TSB and when I asked why the service manager (who claimed to be the dealership owner) got irate with me. I just took my keys and left. I called Loeber Porsche and they were more than happy to help because it was a serious airbag issue and a safety concern More

Had my new Boxster S in for an exhaust install two weeks ago. Chuck Turck, the service director, is amazing! Going to the Exchange for service is as good as it gets. Truly the pinnacle for customer service. ago. Chuck Turck, the service director, is amazing! Going to the Exchange for service is as good as it gets. Truly the pinnacle for customer service. I live 3 hours away in NW Indiana and pass right by 2 other Porsche dealers that are MUCH closer and easier to get to for me on the way every time I go to the Exchange. You would only go to the best hospital if you needed surgery, going to the Exchange is like taking your car to the Mayo Clinic of Porsche service. Nice work, keep it up. Aaron More