Porsche Exchange - Service Center

Excellent Service, Excellent Sales This is a great dealership. Fantastic cars, knowledgeable sale people, helpful and efficient service agents, and skilled technicians. I have already This is a great dealership. Fantastic cars, knowledgeable sale people, helpful and efficient service agents, and skilled technicians. I have already purchased two vehicles from then, and am waiting on a third. I have looked at other Porsche dealerships around the area and nationally, and I have not found the integrity in sales and strong vehicle support to the level of The Porsche Exchange. More

Service on older 911 Tim @ the Porsche Exchange in Highland Park did a fine job keeping me informed while my car was getting some 50k services. The car was completed on ti Tim @ the Porsche Exchange in Highland Park did a fine job keeping me informed while my car was getting some 50k services. The car was completed on time and runs superbly. Thanks to all the folks there! More

Fantastic My tire pressure monitor went off so I stopped in. They took my car immediately, found a nail in the tire, and replaced the tire. They kept me updated My tire pressure monitor went off so I stopped in. They took my car immediately, found a nail in the tire, and replaced the tire. They kept me updated about the progress. Everything was handled professionally and courteously. The tire was covered under my insurance so I just signed papers and went on my very merry way. More

Josh at the Porsche exchange in highland park was great! Josh was very accomadating and got my car in for service fast and they did a great job. Thank you! I will always come there for service Josh was very accomadating and got my car in for service fast and they did a great job. Thank you! I will always come there for service More

Exceptional Customer Service Both Tim and Tony provided timely updates on my service. They provided me options, explained things in layman terms, and didnt hesitate to make sugge Both Tim and Tony provided timely updates on my service. They provided me options, explained things in layman terms, and didnt hesitate to make suggestions. It was my first time using them and will absolutely contact them for future needs. More

Exceptional Tony Busuego was an absolute pleasure to deal with -- tremendously responsive. He is very customer and service oriented. He call me to set up another Tony Busuego was an absolute pleasure to deal with -- tremendously responsive. He is very customer and service oriented. He call me to set up another appointment and then called me a second time to check and see if the initial sevice was to my satisfaction; outstanding! More

Awesome informative customer service from sales to service Awesome service, every time. Everyone goes out of their way to help you and educate you. Plus the showroom/ service waiting room is very pleasant to Awesome service, every time. Everyone goes out of their way to help you and educate you. Plus the showroom/ service waiting room is very pleasant to wait around in! More

Very professional The overall service is very professional. The team is extremely knowledgeable and understands the importance of getting the proper service one expects The overall service is very professional. The team is extremely knowledgeable and understands the importance of getting the proper service one expects owning a Porsche. More

Experience of a Lifetime . . . Purchased a 2014 Cayenne from Mike Semensky back in, I believe, August 2014. I don't like to write reviews until some time has elapsed because purcha Purchased a 2014 Cayenne from Mike Semensky back in, I believe, August 2014. I don't like to write reviews until some time has elapsed because purchasing a vehicle is only a part of the equation . . . service is the bigger part as we all know. Tat being said, I have had my Cayenne in the "shop" 2-3 times since I purchase it, yesterday being the most recent, Based upon all of my experiences, from purchase to service I would, without hesitation, say that The Porsche Exchange is a far above average dealership in all respects. Mike was a pleasure to work with . . .; low key and not a bit pushy. While admittedly he stuck to his price, I believe the offset is that for the price you get absolutely spectacular service . . . each time I had my Cayenne in for service, I was treated as a special customer with the up-most respect and attention! Can I name the service folk who I interfaced with yes, but it would take too much time and too much space; it is far easier to simply say, "everyone at The Porsche Exchange, without exception . . . they did stellar work on the vehicle, were quick to answer each and every question or concern and always with a caring smile and concern. So, I will take this opportunity to say thank you The Porsche Exchange and be assured that my next one (and there will be a next one because you cannot have but a single Porsche) will purchase from Mike and his super group of employees! The Porsche Exchange is an interesting business .. . . can't say Sales was better or worse than service since they were all exceptionally good, no . . ., excellent! This last sentence was added after reading the question below asking who was most honest and helpful! Keep up the excellent work. Tony G. More

Porsche Exchange Service Center Experience was the Best My 1st visit there was 8 months ago was great...Service Associate (Josh) could not have been more accommodating. Dropped off car in the AM, and in 10 My 1st visit there was 8 months ago was great...Service Associate (Josh) could not have been more accommodating. Dropped off car in the AM, and in 10 minutes drove off in the Porsche Cayenne free loaner. Later that day got a call from Josh that my Macan was ready. All work (maintenance) done perfectly, and everything was covered by the warranty so my bill was $0.00. Yesterday I was there again for an oil change and a PCM update. As I arrived I was amazed by the quality of their just built Sales and Service Facility...wow! The Large Service Bay are was Spotless. I was met by Service Associate (Tony) with a smile. He put me in the computer and then typed in my 5 point list of Service Requests. Printed out the work order and asked me to make sure it covered everything I need (it did.) Then he said he'd call me when it was ready... I started debating (out loud with myself) about my schedule and traffic downtown and whether I would be back this evening or tomorrow.... At that point another Service.Associate (David) said "Hey Sir I go your way every night...I would be happy to bring it to you and take the loaner (was a 2017 Macan with 750 miles on the clock) if it helps."-- WOW! Later that evening (4:00 PM or so) I get a call from Tony saying the PCM Update is giving us trouble but the Tech (no pun intended) said he'll keep on it until it's complete. David is still planning to bring your Macan back to you this evening. Couple of hours later David showed up, handed me my car key and a $0.00 (all covered under warranty) invoice, and picked up my loaner. THANKS David! My experiences at PE Service could not have been better--give them a try. More