Porsche Danbury - Service Center

Call it the NON SERVICE CENTER I was getting several warning lights-Check Engine, Reduced Pressure, etc. on my Panamara. Took into Danbury Porsche where I purchased the car. I was I was getting several warning lights-Check Engine, Reduced Pressure, etc. on my Panamara. Took into Danbury Porsche where I purchased the car. I was told they did not have a technician available to look at this for at least 8 days and I should make an appointment. I took it to my repair shop where it took less than 15 minutes to do a scan and tell me that the high pressure fuel pump was operating at less than 10% of capacity (ie 5 vs 60). Of course we know that if the fuel pump stops working the car will stop instantly without warning, even if you are on I 84 resulting in a life threatening situation. I called Danbury Porsche again and was told I could make an appointment for the end of the following week and if I did not feel comfortable driving it the 50 miles I could have it towed at my own expense. I told him Danbury Mercedes picks up my car and delivers it without charge. He told me Porsche does not offer that service at Danbury. I checked the NHTSA site and found a Prosche communication that my model and year had a defective High Pressure Fuel Pump which Porsche was replacing. I called Porsche NA and they told me they knew nothing about this notice even after I gave them the site. I am going to get this car fixed, likely at some other dealer than Danbury Porsche and if I have to pay for it I am going directly to small claims court. It is likely I will never consider the purchase of another Porsche. More

5 Star Customer Service After an initial mishap with their appointment scheduling system that caused some consternation, I have to say that I received absolute 5 star treatme After an initial mishap with their appointment scheduling system that caused some consternation, I have to say that I received absolute 5 star treatment after I received my appointment. Jim promised to look into the scheduling mishap, Jeff handled some questions I had about service very professionally, and Ben greeted me as I arrived in a very friendly and professional manner. The waiting area is pristine and comfortable and they provide espresso, coffee, bottled water, and even some free snacks like bananas and cliff bars! While I was waiting, Ben came up and showed me some pictures of my car representing areas that needed to be addressed and stated what the costs would be to address them at my current service appointment. WiFi and power outlets were available so that I could conduct business via VPN to my work place. I had requested that my old parts be returned to me and the service tech even labeled which cylinder each spark plug came out of! I didn't even request that so the service was way above and beyond what was expected. I applaud Ben, Jeff, and Jim for fostering a wonderful customer experience. More

Love Danbury Porsche! Just had my 2014 Cayman serviced at Danbury Porsche and just want to say that it's always a pleasure to deal with their entire staff. Everyone is alw Just had my 2014 Cayman serviced at Danbury Porsche and just want to say that it's always a pleasure to deal with their entire staff. Everyone is always so pleasant and attentive to my needs. My expectations are met every time. The new showroom is beautiful! I can see why Danbury Porsche is a premier dealership! I would definitely recommend stopping in. More

Bobby and Jeff know what it takes to service people, not to mention the beautiful cars that Porsche offers to the public. Great communicators, fair, friendly and a pleasure to deal with. Would never go an to mention the beautiful cars that Porsche offers to the public. Great communicators, fair, friendly and a pleasure to deal with. Would never go any where else More

The Danbury Porsche Team from Mike Killeen - our sales associate, to Jeff Bobbins in service really takes "One-to-One Customer Sales & Service" to the next level. Mike spent the time to understand what I associate, to Jeff Bobbins in service really takes "One-to-One Customer Sales & Service" to the next level. Mike spent the time to understand what I wanted in my 911 and Cayenne. Jeff Bobbins and team for over ten years have provided excellent service on all my Porsches. More

These guys are Rock Stars. I have used Danbury Porsche for Service since 2005 and have never once been disappointed. Jeff Bobbins the Service Manager is meticulous, friendly, and honest. I have owned 6 P for Service since 2005 and have never once been disappointed. Jeff Bobbins the Service Manager is meticulous, friendly, and honest. I have owned 6 Porsches since 2005 from a 2011 911 Turbo S Cabrilolet to a 1986 944 Turbo and I trust them completely with my babies (car babies). More

Terrible! I believe I wasted my money! I took my Terrible! I believe I wasted my money! I took my porsche cayenne in for service and they did not thoroughly explain the problems to me. I then had Terrible! I believe I wasted my money! I took my porsche cayenne in for service and they did not thoroughly explain the problems to me. I then had to take care of them at another dealer, who provided me with better service, were more pleasant and very helpful. I will avoid Danbury Porsche in the future and do NOT recommend them. More