Porsche Cary

All I can say is wow… I have never had both such positive and negative experiences with a dealer before. To be fair to the sales team (excluding management), the process of purchasing my GT4 was excellent and negative experiences with a dealer before. To be fair to the sales team (excluding management), the process of purchasing my GT4 was excellent. My purchase was made from out of state and my experience with Robert was great. Throughout the process, Robert stayed in contact and he even provided me with an excellent shipping contact who transported the car to my home address. So why the 2 stars? Well, the following is what separates great dealers from the bad ones. I truly thought Leith would have been my go-to for many future purchases but after how they handled the following after purchase issue, if I was local, I wouldn’t even consider them for service. As part of the sale, I paid to have the GT4 protected in paint protection film (PPF) which was offered as one of the dealer’s packages. After taking delivery of the vehicle it pretty much went straight into the garage where it stayed for the next week due to poor weather. One day while in the garage I noticed a penny size spot on the hood where the PPF had begun to bubble. I assumed the PPF that was applied had failed and while this was annoying I decided that I wouldn’t make a big deal out of it and I would just pay to have it replaced ($800). The local PPF installer began to inspect the area before removing the PPF and was able to determine that the paint under the PPF had been damaged and began to bubble which also caused the PPF to bubble. Upon removing the PPF from the hood, a freshly damaged area was discovered and touch-up paint was stuck to the underside of the PPF. Clearly, someone had damaged the car, attempted to cover it up, and hoped the PPF would help conceal the issue. I brought this matter back to the sales team which was eventually escalated to the sales manager (Cedric). The entire interaction over this issue was argumentative and defensive. They were fully prepared to throw their hands in the air until I took a some-what hard stance in my emails and only then did they offer to compensate me for the bare minimum which was to pay to replace only the PPF on the hood. This didn’t at all address the paint damage that occurred before the vehicle was delivered to me. The bottom line is that I bought the car (over MSRP, I might add), I didn’t catch the issue upon delivery (which was well concealed), and I’m pretty much on my own at this point. I accept all of that but a good dealer would have still made this situation right. Offering to have a Porsche-certified body shop handle the repair and reapply the PPF would have been the right thing to do. Even if it wasn’t what they were required to do. That is what separates the crappy dealers from the good ones. So if you are considering buying from Leith my recommendation is to carefully inspect the vehicle yourself and make sure everything is perfect before signing papers. And absolutely DO NOT purchase their dealer PPF package. I’m looking at $800 to replace the PPF and $1400 to correct the paint damage. More

Ben Spreen was our sales consultant. Awesome job.. Patient , knowledgeable and great personality. We would definitely work with him again when buying a car. Awesome job.. Patient , knowledgeable and great personality. We would definitely work with him again when buying a car. More

Sales person AJ Allen. Was fantastic. very caring professional and knowledgeable . Process was smooth and effecient professional and knowledgeable . Process was smooth and effecient More

I just purchased my second Porsche Macan. The first one was in 2018 with Robert Brooks and the the second one was a spur of the moment trade. Vladimir Jaravivich was available to help me that evening with was in 2018 with Robert Brooks and the the second one was a spur of the moment trade. Vladimir Jaravivich was available to help me that evening with the purchase. I have always been treated with exceptional service, whether buying or service appointments. Everyone that I have dealt with is very professional, informative and caring. Highly recommend!!!! More

The salesperson Robert Brooks gave us exceptional service from the first call inquiring about the vehicle with our requests for photos and video and his personal findings of the condition of the vehicle. He from the first call inquiring about the vehicle with our requests for photos and video and his personal findings of the condition of the vehicle. He was very polite and professional and was available for all the additional requests for information. My wife and I financed the vehicle and he was very helpful with that process. I would refer to his service as " First Cabin". Its an old saying which is interpreted as the very best. My wife and I flew in from California to take delivery of the car and he personally delivered the car to our hotel with the vehicle looking terrific and a full tank of fuel and he recommended sights to see in the South. My wife and I are new to the brand and the build quality is exceptional but it really is the service from people like Robert that make the brand stand above the rest. Thank you William D. Colburn More

Great doing business with these guys. Robert Brooks, my Sales representative, was great. He walked me through the entire customization process of my Cayman GS 4.0 over many months. I changed options more Sales representative, was great. He walked me through the entire customization process of my Cayman GS 4.0 over many months. I changed options more than I change my underwear :) He was always responsive and helpful and provided expert advice. He is very knowledgeable, and this was the best car buying experience of my life. More

Picked up my 2nd Porsche from Leith last week... As with the previous vehicle, the customer service and excellence provided by Robert Brooks and team was unparalleled. The entire ordering and purchase proce the previous vehicle, the customer service and excellence provided by Robert Brooks and team was unparalleled. The entire ordering and purchase process was seamless and transparent. Thank You! More

I was very happy to deal with this company. Fritz Piatt my sales person is a true southern gentleman who is good on his word. He will honor a deal he has made and he will help you all he can with a smile. my sales person is a true southern gentleman who is good on his word. He will honor a deal he has made and he will help you all he can with a smile. I bought a car from Leith Porsche and I trailer my Trade in from Illinois and he not only helped me unload my vehicle but he also helped me personally to load the vehicle I purchased from him.The sales manager invited me into his office And we had a nice chat. I , Tracy Smith Believe this company Leith Porsche is a company to be trusted and will honor its customers Wishes. Thanks again Mr. Piatt for all your help. More

Very professional and very nice people.The process for Very professional and very nice people. The process for buying a used car was fairly simple. Robert is knowledgeable and very nice. Thank you Robert Very professional and very nice people. The process for buying a used car was fairly simple. Robert is knowledgeable and very nice. Thank you Robert! More

I worked with Robert Brooks, he was fast, efficient and there was no pressure to buy just because he needed to make a sell. I will absolutely be back for future purchases! Thank you so much for making this there was no pressure to buy just because he needed to make a sell. I will absolutely be back for future purchases! Thank you so much for making this process easy and stress free! More