Porsche Bellevue - Service Center

The dealership is beautiful and the staff is friendly. However, I couldn't be more disappointed with the service department. I've had issues every time I've taken the car in. Most recently I left with mor However, I couldn't be more disappointed with the service department. I've had issues every time I've taken the car in. Most recently I left with more items broken than fixed. If you have the ability to take it to another place, based on my experience, I'd recommend you do so. More

Had my 3rd year service with them. Service was prompt and they took care of all my issues. they took care of all my issues. More

I’m in the restaurant business ((Von’s 1000PIRITS•Sharps Roasthouse)) and therefore well acquainted with the labor shortage. But this IS! Porsche after all. I’ve call four times at various times and there’ Roasthouse)) and therefore well acquainted with the labor shortage. But this IS! Porsche after all. I’ve call four times at various times and there’s always a wait. Fifth time I waited it out for 25 minutes to eventually be connected to a very nice young lady who knew nothing eg is my 2020 Cayenne Turbo under warranty for its first service? Nor could she contact anyone to answer the Q. I’m sorry to say this’s the worst retail/service experience since…seriously I can’t recall one this bad for years. Sorry Bellevue Porsche, you flunked. More

Deceptive business practices and super poor customer service. Doesn’t seem like they care much about you after you’ve spent a couple hundred thousand dollars on a vehicle. Very dissatisfied. service. Doesn’t seem like they care much about you after you’ve spent a couple hundred thousand dollars on a vehicle. Very dissatisfied. More

Got it right Needed a second key for my Cayenne and after a couple of issues and delays they went above and beyond to make things right. They provided a loaner, h Needed a second key for my Cayenne and after a couple of issues and delays they went above and beyond to make things right. They provided a loaner, hand washed my car and came through on price of the key and labor. They even repaired a small issue no charge. Very impressed. More

“That’s not my problem.” Have been a customer since 2009, they are now AutoNation owned, their service attitude now is "That's not my problem." Service manager Andrew did not Have been a customer since 2009, they are now AutoNation owned, their service attitude now is "That's not my problem." Service manager Andrew did not even bother to reply to voicemail, service representative Matt was frustrated that I would complain when he was not even "responsible" (Gabe, the original rep was out of town). Customer service on the level of a used AutoNation lot. Dealer is a poor representative of a great brand and great products. Very similar experience among multiple other Porsche owners I have known with this service department. Let Porsche USA know this dealer is terrible. More