Porsche Austin
Austin, TX
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Service So Exceptional I Never Want to go Anywhere Else My title is not an exaggeration - the service at Porsche Austin is so good that I truly don't ever want to have to go anywhere else. When I schedule m My title is not an exaggeration - the service at Porsche Austin is so good that I truly don't ever want to have to go anywhere else. When I schedule my service appointment it is quick and easy. Porsche then comes to my house, picks up my car, and drops off a loaner. My service advisor, Richard, always keeps me updated on what they are doing and answers any questions I have. My bills are always exactly what they have quoted (sometimes even lower), and there haven't ever been any surprises. This is my 3rd Porsche (I had the other 2 serviced at other Porsche dealerships), and these guys seriously blow the others out of the water. More
Consummate Professionals Everyone at Porsche Central Austin was extremely helpful. Service Advisor Monte Regar did a top-notch job for us. General Sales Manager Beau Rice and Everyone at Porsche Central Austin was extremely helpful. Service Advisor Monte Regar did a top-notch job for us. General Sales Manager Beau Rice and this dealership is one of the primary reasons we keep buying Porsches. More
Five star customer service!!!! Chase is the man of you need any service!!!! I've told another Porsche owner to use HIM!!! He always greets me with a smile and listens to all of my c Chase is the man of you need any service!!!! I've told another Porsche owner to use HIM!!! He always greets me with a smile and listens to all of my concerns. More
Found out just how bad they are! In March of last year I had a service done by this dealership because I was still under the service package for my 2012 911S. They said nothing needed In March of last year I had a service done by this dealership because I was still under the service package for my 2012 911S. They said nothing needed work except for the oil change. Fast forward 1,840 miles later. The service package I bought had expired and the car was not performing as it had in the past. Took it too a local Porsche certified mechanic to be fixed. He found the air filters were not changed the last visit, the brakes needed replaced (I saw them, he wasn't just adding to the bill), and other little things that should have been caught at the last inspection before the service package ran out. Don't recommend them and I just ordered a new 911 from San Antonio Porsche. Too bad Austin can't have a good dealership for Porsche! More
I bought a 2009 Porsche Cayenne GTS and the initial experience was great while physically at the dealership. I paid money to fly there to pick up the vehicle, they did get me decent fin and the initial experience was great while physically at the dealership. I paid money to fly there to pick up the vehicle, they did get me decent financing rates, but as soon as I was gone from the dealership I had mechanical problems with the car. I called about the vehicle on line and was contacted by someone from their Audi franchise. He handled the financing part well, then I had problems that had to be part of why the car was for sale as some of these faults in the computer were dated before I bought the vehicle. I contacted Porsche North America and they tried to help then the dealer pulled the switcheroo and said the vehicle was purchased at Audi as a used car and NOT Porsche so that they would be off the hook and make me just go away and not to have to fix a car not even a few days old to me. The car sat in my garage broken for the first two weeks of owning it. The dealership, Porsche North America, as well as the salesman from Audi put my phone numbers and email on some blackball list and refused to return any of my requests for information. YES EVEN PORSCHE NA DIS-OWNED ME FOR ASKING FOR HELP!!! So I would NEVER recommend buying from any of the Central Austin, line of cars or EVER owning a Porsche as their customer server is the worst. Buy a highline BMW or Mercedes but NOT from Austin Texas. Dishonest sales and service practices!!!!!!!!! :( More