Porsche Austin

Just not what you would expect Leased a new 911 in November and still don't have my plates. First time I called they said they would check on it and sent me another temporary tag. C Leased a new 911 in November and still don't have my plates. First time I called they said they would check on it and sent me another temporary tag. Called again yesterday and was informed they have had the plates since December and they tried to call me but the number didn't work (they had a number that was used a long time ago when my son took my previous 911 in for service). Woman on the phone made it seem like it was my fault and when I questioned why they had my number to call me about the 2nd temporary tag, or why they even issued a 2nd temporary tag when they had my plates, she didn't seem to care. Have heard from 4 other friends who purchased new cars from this dealership and they are not going back. Crossing my fingers the service department is better then it was when I had my last 911 in for repairs. More

No tags Bought an amazing car! The dealership has yet to send me my tags. I bought and paid for the car in Sept. 2018 and it's now Dec. 2018. They sent me Bought an amazing car! The dealership has yet to send me my tags. I bought and paid for the car in Sept. 2018 and it's now Dec. 2018. They sent me a dealer tag to use after the original tag expired. I keep getting excuses as to why I have no tag and was finally ask to send them my copies of the paperwork. What is going on there? More

Terrible repair experience for a ~ 4000 miles 2017 Boxster! This is an email I sent to the GM of Porsche Austin. After the email, the director for services called us and apologized but could not do anything ex This is an email I sent to the GM of Porsche Austin. After the email, the director for services called us and apologized but could not do anything except saying they will work hard to get our car back. Well, after another day, they returned our car and guess what - they did not refill our gas even though we told the gentleman who picked up the car that we expected the gas to be refilled!!! Talking about insulting to the injury! We have not had this type of experience with any other Porsche dealership elsewhere. Not sure what happened here. Disappointing! Dear Mr. Chang - I wanted to relay our frustration and poor experience with Porsche quality generally and your dealership in particular. On Friday - September 14th, while driving to a business appointment, we received an indicator of PSM problem on our ~ 4000 miles 2017 Porsche Boxster. We called your dealership and since we were nearby, were told to take the car in for an inspection. After waiting for about two hours, we were told your service department would need to have the car for a more detailed look. We informed your staff that we were planning to take the car for a weekend trip to OKC and explored if there is a loaner. Well, there was none and your staff basically told us we would need to find other way to get to OKC for the weekend. We said OK and asked for a loaner to be ready for us on Monday AM as we would then take our car back to your service department to be looked at. Well, I left for your dealership early on Monday as I had a business meeting later in the AM. About 3 miles from the dealership (our home is about 25 miles from Porsche Austin), I received a text from your service adviser informing me that there is no car available for the AM and there may be some coming back later. I then texted back and advised your adviser that I would then go home and expect to have a loaner later in the day. Nothing happened for the rest of Monday. This morning, I asked your adviser for a status and I now am informed that there is no loaner available until October! I finally agreed to have my car picked up by your staff today @ noon and asked for it to be returned to me by Thursday AM at the latest. Since I have business appointment today, I reluctantly agreed to return to my home at noon so that the car can be picked up. Mr. Chang - I can't tell you how disappointed I am with a) the quality of a Porsche car (we had a Cayman S before we got this one from your dealership) and b) the level of support (lack thereof) your dealership has on this matter. Your adviser, Sam Starkey, I am sure, tried hard to work this out but it is obvious he could not resolve this issue in a timely manner. This has caused me a huge level of frustration, inconvenience and time (including last minute getting another car for the past weekend trip to OKC). I don't know if this is an isolated event to us or a typical experience at the dealership. Certainly, we expect much more of being an owner of another Porsche.... Sincerely, More

Worst Experience Ever Went in because we had decided to purchase a Porsche Cayenne. Had the unfortunate experience of having Tony Montaleone be the salesman that didn't he Went in because we had decided to purchase a Porsche Cayenne. Had the unfortunate experience of having Tony Montaleone be the salesman that didn't help us. To make a long story short, Tony obviously didn't take us seriously that we wanted to purchase a car and treated us as such. After I got tired of bugging him and him telling me that he would call me back (which he never did), we went to another dealership where they actually believed that we had money to spend and were happy to treat us as such. We are now the proud new owners of a fully loaded Porsche Cayenne Turbo and our money is at another dealership and everyone is happy. More

Great purchase and service experience We moved to Austin last year and have had our Porsche serviced @ Porsche Central Austin. The service staff has always been superb. Timely, friendly We moved to Austin last year and have had our Porsche serviced @ Porsche Central Austin. The service staff has always been superb. Timely, friendly and professionally. When our lease is scheduled to be due next Feb, we decided to look around for other potential cars. We looked at the Alfa Romeo 4 C and also were interested in a Maserati as well. At the end, given the positive experience we have had, we came back to Porsche Austin. Was greeted very warmly by Shaun Jones and decided to get a convertible this time. Shaun and the sales manager, Taylor Amos did a FANTASTIC job to get us a great deal and we walked out with another Porsche.... We can't say enough about how great this dealership and their people are More

They will lie to you, so be ready. They will lie to you about price, so be ready. Go to S. A. or elsewhere if you want to be treated fairly when you buy your car. This is not where you They will lie to you about price, so be ready. Go to S. A. or elsewhere if you want to be treated fairly when you buy your car. This is not where you want to buy your vehicle. More

Service with a smile Chase went beyond his job to make sure he corrected my problem. My Porsche took longer than expected and Chase kept Me in the loop daily on what Chase went beyond his job to make sure he corrected my problem. My Porsche took longer than expected and Chase kept Me in the loop daily on what was being done. The Manager Evan called to check on my satisfaction. Thanks for all the work. More

Outstanding service This place is like my second home. When I have nothing to do I like going up to Porsche Austin just to hang out. I love their cars and I love the pe This place is like my second home. When I have nothing to do I like going up to Porsche Austin just to hang out. I love their cars and I love the people! More

Mark Hakim made our purchase simple all the way from Cali. Mark Hakim went above and beyond for us and is a great Salesman and a pleasure to work with. We are Texas residents and visiting California and decide Mark Hakim went above and beyond for us and is a great Salesman and a pleasure to work with. We are Texas residents and visiting California and decided to buy a Porsche Cayenne, Mark took videos and pictures of different Cayennes and sent them to us until we found the one we loved. All paperwork was overnighted to us and then we overnighted back, simple process. We bought the car on a Monday and car was shipped Tuesday and to us by Thursday afternoon in California. We will definitely buy our next Vehicle from Mark at Austin Porsche. We buy new cars yearly and this was by far the easiest smoothed transaction, specially for not being in Texas. Go buy a Porsche and ask for Mark you won't be disappointed!!!! More

Geoff Boyd's review Mark Hakim was fantastic! Was great to work with! My wife really enjoyed him and that was a big plus on getting her to sign off on me getting the car. Mark Hakim was fantastic! Was great to work with! My wife really enjoyed him and that was a big plus on getting her to sign off on me getting the car. Katy was also great to work with. Made the finance part of it very enjoyable. She's also hilarious and had me in stitches the whole time. Brendan did a great job showing me how everything in the car worked, very helpful. Great work by the whole team. More