Porsche Arlington - Service Center

Porsche 2013 911 Carrera S service review Superb service- Troy Thrift has been terrific in providing ongoing care for my Porsche- keeping on top of needed service, and arranging user-friendly Superb service- Troy Thrift has been terrific in providing ongoing care for my Porsche- keeping on top of needed service, and arranging user-friendly service timing since I live in Baltimore. Earning trust is a big part of earning my loyalty to a dealer- Troy has been a role model for engendering trust in service for my Porsche at Arlington Porsche. More

Friendly and reliable Have been a Porsche Arlington customer since '95. Face it, owning/operating a late model Porsche is not an inexpensive proposition. And, service pri Have been a Porsche Arlington customer since '95. Face it, owning/operating a late model Porsche is not an inexpensive proposition. And, service prices do not vary widely amongst authorized dealers. So you need a facility you know and trust. In m y experience , Arlington Porsche service delivers what they promise; and 9 times out of 10 they deliver on time. Service adviser Ron Zegada and manager Jack Wang are easy to work worth and actually take a personal interest in customer situations. I'm satisfied. More

Great service experience! We have continued buying Cayennes principally because of the great service we get at Porsche of Arlington - first and foremost from Jeff Lyons, the he We have continued buying Cayennes principally because of the great service we get at Porsche of Arlington - first and foremost from Jeff Lyons, the head of the tech crew. Jeff is competent, honest and utterly reliable - rare qualities in the tech world of auto service. For the most recent service, I must also laud Jack Wang, the Service Manager, and say how grateful I am that he has returned. Jack is very responsive and makes sure that the work (in this case the detailing) is done well and on time. I also had excellent service from Troy Thrift, who was there the first and third day my Cayenne was in the shop - this is the first time I have dealt with Troy and I think he is very responsible and knowledgeable. More

Help on Porsche 911 C4S Tag Got great help and timely! Thanks to Troy and the team for your assistance as I didnt have to wait long and the tag was done overnight. Helpful. Got great help and timely! Thanks to Troy and the team for your assistance as I didnt have to wait long and the tag was done overnight. Helpful. More

Amazing service I recently had to replace a tire on my Cayman and Troy did an excellent job in servicing the car and at a great price. I recently had to replace a tire on my Cayman and Troy did an excellent job in servicing the car and at a great price. More

Cayenne S My car failed me unexpectedly. Ron was exceptional. He quickly recognized the problem, provided alternate transportation, & ensured my car was properl My car failed me unexpectedly. Ron was exceptional. He quickly recognized the problem, provided alternate transportation, & ensured my car was properly restored without delay. He is the best there is! More

Porsche of Arlington damaged my vehicle! We purchased a pre-owned Cayenne Turbo and had a list of repairs needed for the vehicle, which we believed, should have been tightened up prior to lis We purchased a pre-owned Cayenne Turbo and had a list of repairs needed for the vehicle, which we believed, should have been tightened up prior to listing it. We were told by the sales manager all would be taken care of at no charge since we had purchased the Porsche bumper to bumper warranty. So we purchased the vehicle and took it home, on an empty tank of gas no less. We proceeded to make an appointment with Ron in the service department and dropped off the vehicle. We called ahead to inform them exactly when we will be there to pick up the vehicle and we still had to wait 30 min while they washed it. Then we noticed some new scratches on the rear fender and followed them along the side of the car to reveal a dent and some rubber marks, definitely caused by dragging the rubber hoses of the pneumatic air tool against the car. Additionally, we found a parking ticket on the dash. Why would the dealer need to park my vehicle on the streets of Arlington for 30 minutes in the middle of the afternoon? I thought they had a shuttle vehicle for errands....This was all brought to the attention of the service manager and unfortunately we had to bring these issues to the attention of the senior-level service manager for resolution. The level of micromanagement required by the customer for a vehicle at this price point is unsatisfactory. More

Went in for a minor repair that should have only taken Went in for a minor repair that should have only taken about an hour. They caused damage during the repair and getting them to fix it was a complete Went in for a minor repair that should have only taken about an hour. They caused damage during the repair and getting them to fix it was a complete hassle. Their initial reaction was that I brought it in that way although Ron then admitted it was their issue. The car only had 1300 miles and I would have expected much better from someone selling 6 figure cars. I even had to get Porsche of North America involved. I was without the car for 10 days and the dealer didn't offer a rental or compensation on the original repair and the damage was not fixed adequately. They might be OK if everything goes well but when something goes wrong, their response is poor. Porsche of NA came through with a good solution...they get 5 stars. As for the dealership...worst experience ever...they get 0 stars. More