Porsche Arlington - Service Center

Since I moved to the DC area in 2018, the service department has been an absolute nightmare with my 2017 Macan S. I had a catastrophic oil leak due to an unknown source at the end of January 2020. Af department has been an absolute nightmare with my 2017 Macan S. I had a catastrophic oil leak due to an unknown source at the end of January 2020. After receiving my seemingly repaired car from the service department, I had to take my vehicle to New York for an event. On my way, at the beginning of February 2020, the oil level completely tanked right after this leak was supposedly fixed at Porsche of Arlington. I called James Tingley (who had been my Service Advisor at the time) who ensured me that Service Advisor Tiffany Stewart would take care of me on the Monday I returned. Tiffany promised me a loaner on Monday morning so I would have a vehicle to take to work. Upon arrival to the dealership at opening time, I was informed that there were no loaners available. I was infuriated as this whole conundrum made me late to treat my patients that day. I was told by Tiffany, that for the inconvenience, Porsche of Arlington would replace my windshield wipers at no cost (as we had previously discussed their replacement). Upon pick up, my car had finally been repaired properly but the windshield wipers were not replaced. At this stage, multiple promises where not fulfilled. When I expressed my frustrations with Rudy Pacheco (the service manager at the time), I was not taken seriously. He assured me that my next service experience would be better and left it at that. My husband and I had decided that we would not continue to take my vehicle to this abysmal dealership. We have since taken it to other dealerships (that have excellent customer service including Porsche of Tyson’s Corner and Jack Daniels Porsche in NJ). I subsequently took my car to Porsche of Tyson’s Corner to ensure that the work done at Porsche of Arlington was done correctly as I had completely lost my trust. These vehicles are very valuable and it was extremely disappointing that both my vehicle and I were treated with total disregard. Fast forward to now (July 2022), I was seeking to update my vehicle records (since Porsche of Arlington never updated my CarFax!!!!) and tried to call them multiple times and nothing ever got sent to my email. When speaking to Tiffany Gross, I told her my email was incorrect, gave her the updated email, she ensured me that she fixed it and still, no report was sent. I called two days later and got connected to Tiffany again (after multiple calls) and to my shock, she read aloud the same incorrect email. When I finally received the email, the records were extremely unorganized and some did not have the dates or the milage at which the car received the service! This is COMPLETELY unacceptable when dealing with fine vehicles that require detailed, and meticulous service. This was my final straw. I hope I never have to deal with Porsche of Arlington again. More

If I could give 0 stars, I would. Overall, I was extremely disappointed with my service experience. After booking my appointment online and entering all of my information about my vehicle, I showed extremely disappointed with my service experience. After booking my appointment online and entering all of my information about my vehicle, I showed up to drop my car off and was told they couldn't even find my appointment. That added an additional 10 minutes to my drop off while they obtained all the information and we discussed what needed to be done to the car (all previously filled out online). Contact from the service department with updates during the 3+ weeks they had my car was atrocious and I'd often go days without a call back or an update. Notably, they did not provide a loaner vehicle, so I was completely without a car for 3+ weeks. Make sure you check the prices of the parts they quote you as well as they were substantially over the Porsche MSRP for the part my vehicle needed and they flat out refused to price match or even honor the MSRP (which is their prerogative). More concerning though, I received my vehicle back with more issues than when I dropped it off. My hardwired radar detector used to turn on and off with my ignition, but after picking up the car, it now no longer does that and is only operable via the unit power button. Given that the car was in for a parking brake fault issue, I'm extremely confused as to why the radar detector wiring was even touched, but it's now a new expense I need to incur to have fixed since I can't get anyone from the dealership to respond to me. On top of that, the car requires a full paint correction as it was returned to me with hard water spots etched all over the car. It looks like one of their "detailers" tried to scrub those hard water spots out and in the process and scratched/micromarred the xxxx out of my paint in areas. Needless to say, I'm extremely unhappy that I now need a $1k+ paint correction and to spend even more to have the radar detector install that should have never been touched by your team corrected. I've responded to their service manager, Rudy Pacheo's post-service follow up text and email only to receive no response from the text, and to get a bounce back from the email saying it's not a good email address (which is comically laughable). I also followed up with my service advisor, Carter, via email several times over this and got absolutely no response, so this dealership could clearly care less after they have your money. I've owned several Porsches over my life and have had excellent service experiences from the majority of the Porsche dealerships I've worked with. Porsche Arlington is without a doubt the worst dealership I've ever worked with. I'd give them 0 stars if I could. I certainly would never purchase a vehicle from, or take my car to this dealership for service again. CUSTOMER BEWARE! More

First class service from every department. Truly adds to the amazing experience of owning a Porsche. I’ve purchased six cars from them. They’ve always taken care of me. the amazing experience of owning a Porsche. I’ve purchased six cars from them. They’ve always taken care of me. More

Overall great serviceJunehee took care of me and Overall great service Junehee took care of me and Answered any questions I had and made me feel right at home Definitely would come back again Overall great service Junehee took care of me and Answered any questions I had and made me feel right at home Definitely would come back again More

Amazing service! The staff, mechanics and management at Amazing service! The staff, mechanics and management at Arlington Porsche are the best. Very friendly, knowledgeable and capable crew with an AM Amazing service! The staff, mechanics and management at Arlington Porsche are the best. Very friendly, knowledgeable and capable crew with an AMAZING inventory. I highly recommend Porsche of Arlington for More

Overall Today I brought my husband's Cayenne in for a scheduled general service. Yesterday the low tire pressure light came on, and recently there had been a Today I brought my husband's Cayenne in for a scheduled general service. Yesterday the low tire pressure light came on, and recently there had been a few instances where the vehicle did not run smoothly, which I relayed when I dropped the car off. Six hours later I received a call that the vehicle was ready and that nothing specific could be found. In fact, I was made to feel like it was all in my head. I thought, well, good news anyway, the car is fine. I got into the car (blistering hot on the inside and the vehicle must have sat in the sun for hours). I started the car - all the same warning lights came on immediately. I walked back in and said "So, everything checked out and all the warnings were reset?" Yes was the answer. I then asked why all the same warning were still on. Troy went over to the car, saw the warning lights and said "give me five minutes". I saw the vehicle go around the block. Troy came back and told me how temperamental the warning lights are if you don't drive the vehicle much (the vehicle has very low mileage). Seriously? I have no idea if ANY service was done on the vehicle, except that after the spin around the block someone must have put air in the tire. The car had not been washed, no care had been taken with mats, and I was left thinking - this is the simply worst service I have ever witnessed. More