Porsche Arlington - Service Center

If I could give 0 stars, I would. Overall, I was extremely disappointed with my service experience. After booking my appointment online and entering all of my information about my vehicle, I showed extremely disappointed with my service experience. After booking my appointment online and entering all of my information about my vehicle, I showed up to drop my car off and was told they couldn't even find my appointment. That added an additional 10 minutes to my drop off while they obtained all the information and we discussed what needed to be done to the car (all previously filled out online). Contact from the service department with updates during the 3+ weeks they had my car was atrocious and I'd often go days without a call back or an update. Notably, they did not provide a loaner vehicle, so I was completely without a car for 3+ weeks. Make sure you check the prices of the parts they quote you as well as they were substantially over the Porsche MSRP for the part my vehicle needed and they flat out refused to price match or even honor the MSRP (which is their prerogative). More concerning though, I received my vehicle back with more issues than when I dropped it off. My hardwired radar detector used to turn on and off with my ignition, but after picking up the car, it now no longer does that and is only operable via the unit power button. Given that the car was in for a parking brake fault issue, I'm extremely confused as to why the radar detector wiring was even touched, but it's now a new expense I need to incur to have fixed since I can't get anyone from the dealership to respond to me. On top of that, the car requires a full paint correction as it was returned to me with hard water spots etched all over the car. It looks like one of their "detailers" tried to scrub those hard water spots out and in the process and scratched/micromarred the xxxx out of my paint in areas. Needless to say, I'm extremely unhappy that I now need a $1k+ paint correction and to spend even more to have the radar detector install that should have never been touched by your team corrected. I've responded to their service manager, Rudy Pacheo's post-service follow up text and email only to receive no response from the text, and to get a bounce back from the email saying it's not a good email address (which is comically laughable). I also followed up with my service advisor, Carter, via email several times over this and got absolutely no response, so this dealership could clearly care less after they have your money. I've owned several Porsches over my life and have had excellent service experiences from the majority of the Porsche dealerships I've worked with. Porsche Arlington is without a doubt the worst dealership I've ever worked with. I'd give them 0 stars if I could. I certainly would never purchase a vehicle from, or take my car to this dealership for service again. CUSTOMER BEWARE! More

First class service from every department. Truly adds to the amazing experience of owning a Porsche. I’ve purchased six cars from them. They’ve always taken care of me. the amazing experience of owning a Porsche. I’ve purchased six cars from them. They’ve always taken care of me. More

Overall great serviceJunehee took care of me and Overall great service Junehee took care of me and Answered any questions I had and made me feel right at home Definitely would come back again Overall great service Junehee took care of me and Answered any questions I had and made me feel right at home Definitely would come back again More

Amazing service! The staff, mechanics and management at Amazing service! The staff, mechanics and management at Arlington Porsche are the best. Very friendly, knowledgeable and capable crew with an AM Amazing service! The staff, mechanics and management at Arlington Porsche are the best. Very friendly, knowledgeable and capable crew with an AMAZING inventory. I highly recommend Porsche of Arlington for More

Overall Today I brought my husband's Cayenne in for a scheduled general service. Yesterday the low tire pressure light came on, and recently there had been a Today I brought my husband's Cayenne in for a scheduled general service. Yesterday the low tire pressure light came on, and recently there had been a few instances where the vehicle did not run smoothly, which I relayed when I dropped the car off. Six hours later I received a call that the vehicle was ready and that nothing specific could be found. In fact, I was made to feel like it was all in my head. I thought, well, good news anyway, the car is fine. I got into the car (blistering hot on the inside and the vehicle must have sat in the sun for hours). I started the car - all the same warning lights came on immediately. I walked back in and said "So, everything checked out and all the warnings were reset?" Yes was the answer. I then asked why all the same warning were still on. Troy went over to the car, saw the warning lights and said "give me five minutes". I saw the vehicle go around the block. Troy came back and told me how temperamental the warning lights are if you don't drive the vehicle much (the vehicle has very low mileage). Seriously? I have no idea if ANY service was done on the vehicle, except that after the spin around the block someone must have put air in the tire. The car had not been washed, no care had been taken with mats, and I was left thinking - this is the simply worst service I have ever witnessed. More

Don't be fooled by Troy Thrift's last name I had the car towed in to replace the battery. In addition to the batter, there was a charge of $188 to determine if the battery was dead. I TOWED IT I had the car towed in to replace the battery. In addition to the batter, there was a charge of $188 to determine if the battery was dead. I TOWED IT IN BECAUSE IT WAS DEAD. Then Troy told me the annual service visit would ONLY cost $850 in a chirpy voice. I don't think ONLY and $850 belong in the same sentence. Then I found out the assorted repairs on my 2001 911 Carrera with 22,500 miles would total about $14,000. I took the car to Capital Hill Motors and paid $800 to get it in working order. So far, the car is running beautifully. If that changes....I will let you know. Years ago I had another very expensive repair that did not fix the problem, so my trust in their service team is gone. Sorry Guys! More