Porsche Arlington - Service Center

Service has greatly improved from the past 2 years ago. Service is completed according to estimated time. Service is completed according to estimated time. More

Rudy in service was awesome. He kept me up to date with what was going on with my car. He kept me up to date with what was going on with my car. More

For about 15 years I have received service I trust From Porsche of arlington- I will continue to buy Porsches here because I believe in my service advisors Porsche of arlington- I will continue to buy Porsches here because I believe in my service advisors More

Great service! Professional and very accommodating. The wait was not long. Relaxed in the lounge and went for a short walk! Professional and very accommodating. The wait was not long. Relaxed in the lounge and went for a short walk! More

Knowledgeable, courteous, considerate & customer friendly. Explained the process and had service completed in time. Great sales& service friendly. Explained the process and had service completed in time. Great sales& service More

Friendly , courteous dealership with competent technicians. Sergey in the service lane is of great help in all matters technicians. Sergey in the service lane is of great help in all matters More

The base payment for service is very hight. The employees keep changing, what make me think that something is wrong with this dealership. The shuttle service is good. The employees keep changing, what make me think that something is wrong with this dealership. The shuttle service is good. More

Hassan Osman was amazing! He reserved me a brand new loaner, serviced my Macan, removed a door ding, mounted my license plate and Washed and vacuumed my car all in one day! Po He reserved me a brand new loaner, serviced my Macan, removed a door ding, mounted my license plate and Washed and vacuumed my car all in one day! Porsche Arlington has earned my business for life! More

***Beware of Porsche Arlington Service Center*** I highly recommend anyone thinking of getting their vehicle serviced here to GO SOMEWHERE ELSE. In the end you will be scammed, kept in the dark and ch highly recommend anyone thinking of getting their vehicle serviced here to GO SOMEWHERE ELSE. In the end you will be scammed, kept in the dark and cheated out of you money and time. The transparency of this service center is subpar and I still do not know what I’m paying for when I pick up my vehicle. I do not believe they have the customer in their best interest because it is beyond me why they will recommend not repairing a major defect that could cause catastrophic engine failure. All while telling me this was in an effort to help me save money, but the quote did not decrease for doing less work. I reached out to Porsche of Arlington to have IMS bearing, RMS Seal, Clutch Replacement, and Porsche classic radio installed. Service advisor initially made me feel comfortable and excited to get the work done. They also provided a loaner car. The IMS bearing is a well known documented issue with 986/996 models. So this was very important for peace of mind. I dropped the vehicle off for repairs and was contacted by the service advisor that the IMS bearing was “NOT LOOSE” and “DID NOT NEED TO BE REPLACED” as for the RMS Seal it in fact was leaking and they replaced it as well as only replacing the flange for the IMS bearing. I was initially told the clutch was fine but the fly wheel had a crack. I agreed to the fly wheel repair and requested an updated full cost break-down estimate. I only received a lump-sum estimate being more expensive than the initial estimate with less work being completed. I suggested since they were already in there it only makes sense to complete the IMS bearing and the service advisor agreed. He then calls me back telling me the shop foreman recommends me not replacing it and that its failure rate is less common than the LNengineering one that I was waiting to order because I needed to know if I required a single or dual bearing. During this time I have not yet received my request for updated cost estimate or which bearing is required for the installation. Over the course of the week I requested multiple estimates and still have not received an estimate. They proceeded with the repairs and I have come to find out that they ended up replacing the whole clutch and fly wheel without an estimate and the price being more expensive. I continued to press the advisor about the quote and what bearing I need because this was an important part of the repair and have been told because the flywheel is in place I will also need to repay for new seals, new bolts, and 3hr more labor on top of what was already “quoted”. Finally received my vehicle back after 10+ days for a service that was initially supposed to take 3-4 days. The oil is leaking still and the also provided me with a multipoint inspection with $22k of other things that needs to be done. Keep in mind I purchased this car from them a week early. They provided a multipoint inspection that passed at that point. Please spend you money else where and don’t make the same mistake I made. Update: Took car back to get the same leak fixed. Had the car for about 3 weeks. When I got it back it was the oil was 3 quarts low. Didn’t even bother having them fix it. Would think that would be something checked when you take a car in for a oil leak. More

Ask for Mamadou, very attentive and professional service advisor. Everything was taken care of attentively and promptly advisor. Everything was taken care of attentively and promptly More