Porsche Arlington - Service Center

I was hopeful the early reviews were wrong, so I took my car to Porsche Arlington service for its convenient location. Unfortunately, it turned out to be a mistake. While driving locally, I got a warning f car to Porsche Arlington service for its convenient location. Unfortunately, it turned out to be a mistake. While driving locally, I got a warning for low tire pressure on the rear driver’s side. The next day, I brought the car in to replace the tire. There were no other customers waiting, so I explained the issue. After checking my tire and wheel coverage policy, they informed me they didn’t carry the tire in stock but could order it for same-day delivery. However, after contacting their wholesaler, they said the tire couldn’t be delivered that day. I agreed to leave the car until Monday, when the tire would arrive. By Monday afternoon, I hadn’t heard from them, so I called for an update. Hassan, the service agent, told me the tire had just arrived, and I could pick up the car later in the day. After paying the deductible, I was on my way. However, a few days later, I received another tire pressure warning on the same tire, despite not having driven the car since Monday. I returned to the service center, where Hassan suggested I back up the car so he could check for visible damage but found nothing. I asked them to check the rim and tire sensor. On Monday, Hassan left a message saying the tire had been replaced again due to a small piece of glass in the tread. I was doubtful, and Hassan said he would drive the car the next day to confirm no further issues. On Thursday, Hassan informed me the tire was losing pressure again due to a bent wheel, which should have been checked the first time. He said he would submit a claim to replace both the tire and wheel. By Saturday, I hadn’t received an update, so I called and was told the insurance claim only covered part of the cost, leaving me with a balance for the replacement. Frustrated, I asked Hassan for clarification. He later explained he couldn’t access the claim details that day because he was not in the office. I contacted my insurance company directly and confirmed the claim was fully covered, contradicting what the dealership had told me. On Monday, I received a claim summary showing that the dealership had requested $3,450 for the wheel, but insurance had only approved $2,450. Hassan insisted their wholesale price for the wheel was $3,450, but I questioned how the wholesale price could be higher than the retail price. This needed to be appealed. The purpose of insurance is to cover costs with minimal out-of-pocket expenses, but I was left with high costs and no clear explanation. Now, I must play middleman to get a clear explanation of why the dealership and insurance company has such an extreme gap in price. Just terrible service. Avoid at all costs. Long story longer, I’m not sure how this service department was trained, but after being a Porsche customer for the past 5 years, I’ve never had an issue with my protection plans at any other dealership. It’s been 3 weeks of back and forth with very little regard for the customer service. More

We brought our 2017 Porsche Macan in for a very minor review mirror repair. First, Porsche of Arlington got us in the next day. To our great surprise we had Rudy Pacheco as our service advisor. We had wo review mirror repair. First, Porsche of Arlington got us in the next day. To our great surprise we had Rudy Pacheco as our service advisor. We had worked with Rudy in the past at another dealership and he is hands down the best service advisor we’ve ever had. We missed him over a number of years when our paths divided. We have historically gone to another dealer for our Porsches and service but we’ll absolutely come to Porsches of Arlington in future for all our Porsche needs! More

Hassan is great! Very responsive and great work with. Would highly recommend him and this dealership. Very responsive and great work with. Would highly recommend him and this dealership. More

Service was excellent! The advisor kept me informed throughout the process!He was very helpful and knowledgeable! The advisor kept me informed throughout the process!He was very helpful and knowledgeable! More

The team is Awesome ! Always so responsive and very helpful when I arrive . Love getting updates as texts! Thankyou ! Always so responsive and very helpful when I arrive . Love getting updates as texts! Thankyou ! More

The service team always does an outstanding job. They work hard, communicate clearly, and are very knowledgeable. They work hard, communicate clearly, and are very knowledgeable. More

Kenny in Service was great and professional. He was very responsive and most reassuring. Thanks! He was very responsive and most reassuring. Thanks! More

Always Prompt, Welcoming, Professional, Caring, Knowledgeable, and Informative. They also keep one updated on the latest Upgrades , Improvements and Recalls. In addition, they remind of services ne Knowledgeable, and Informative. They also keep one updated on the latest Upgrades , Improvements and Recalls. In addition, they remind of services needed and help you set up appointments that accommodate and/or meet the needs of their clients. More

Everyone we worked with were so nice and helpful. Sergey and his team did such a good job with everything. 10 out of 10! Sergey and his team did such a good job with everything. 10 out of 10! More

efficient and informative I have owned many high end cars - Perez sales manager was the best to date cars - Perez sales manager was the best to date More