Porsche Arlington

Since I moved to the DC area in 2018, the service department has been an absolute nightmare with my 2017 Macan S. I had a catastrophic oil leak due to an unknown source at the end of January 2020. Af department has been an absolute nightmare with my 2017 Macan S. I had a catastrophic oil leak due to an unknown source at the end of January 2020. After receiving my seemingly repaired car from the service department, I had to take my vehicle to New York for an event. On my way, at the beginning of February 2020, the oil level completely tanked right after this leak was supposedly fixed at Porsche of Arlington. I called James Tingley (who had been my Service Advisor at the time) who ensured me that Service Advisor Tiffany Stewart would take care of me on the Monday I returned. Tiffany promised me a loaner on Monday morning so I would have a vehicle to take to work. Upon arrival to the dealership at opening time, I was informed that there were no loaners available. I was infuriated as this whole conundrum made me late to treat my patients that day. I was told by Tiffany, that for the inconvenience, Porsche of Arlington would replace my windshield wipers at no cost (as we had previously discussed their replacement). Upon pick up, my car had finally been repaired properly but the windshield wipers were not replaced. At this stage, multiple promises where not fulfilled. When I expressed my frustrations with Rudy Pacheco (the service manager at the time), I was not taken seriously. He assured me that my next service experience would be better and left it at that. My husband and I had decided that we would not continue to take my vehicle to this abysmal dealership. We have since taken it to other dealerships (that have excellent customer service including Porsche of Tyson’s Corner and Jack Daniels Porsche in NJ). I subsequently took my car to Porsche of Tyson’s Corner to ensure that the work done at Porsche of Arlington was done correctly as I had completely lost my trust. These vehicles are very valuable and it was extremely disappointing that both my vehicle and I were treated with total disregard. Fast forward to now (July 2022), I was seeking to update my vehicle records (since Porsche of Arlington never updated my CarFax!!!!) and tried to call them multiple times and nothing ever got sent to my email. When speaking to Tiffany Gross, I told her my email was incorrect, gave her the updated email, she ensured me that she fixed it and still, no report was sent. I called two days later and got connected to Tiffany again (after multiple calls) and to my shock, she read aloud the same incorrect email. When I finally received the email, the records were extremely unorganized and some did not have the dates or the milage at which the car received the service! This is COMPLETELY unacceptable when dealing with fine vehicles that require detailed, and meticulous service. This was my final straw. I hope I never have to deal with Porsche of Arlington again. More

Cody was very helpful both on the phone and at the dealership. He presented himself and the dealership in a very professional manner. HIs communication skills were outstanding. Porsche should be proud dealership. He presented himself and the dealership in a very professional manner. HIs communication skills were outstanding. Porsche should be proud to have him as a sales representative. More

Michael Chauca is an amazing salesman! He goes way beyond to make sure customers satisfied He goes way beyond to make sure customers satisfied More

I worked with Junehee from Porsche Arlington and he was very helpful in completing an out of state sale. He was very communicative and went above and beyond in helping get the vehicle shipped to Illinois a very helpful in completing an out of state sale. He was very communicative and went above and beyond in helping get the vehicle shipped to Illinois as well. Would definitely recommend! More

Porsche Arlington is a wonderful dealership. They go the extra mile to ensure you have a great experience. Michael Chauca was my sales consultant and provided us many options, and was willing to They go the extra mile to ensure you have a great experience. Michael Chauca was my sales consultant and provided us many options, and was willing to take the time pull each car we were interested in viewing. The Transaction was smooth with the finance team and pick up was easy. I would recommended them to any one looking to buy a fine automobile. More

Purchased my first Porsche here. Worked with Kody who was masterful in helping me build the perfect Taycan for me. He made the buying and delivery experience exceptional. The enti Worked with Kody who was masterful in helping me build the perfect Taycan for me. He made the buying and delivery experience exceptional. The entire Arlington team was professional and courteous. During delivery, Kody went through all the options and features with me. I recommend this dealership highly. More

I will preface by saying I hold some of the blame for not reading the CarFax close enough. I purchased a ceramic coating that I did not realize was done 600 miles previously. I also received the car with 22 reading the CarFax close enough. I purchased a ceramic coating that I did not realize was done 600 miles previously. I also received the car with 22 months old oil. Porsche did reach out and change the oil for free. When I brought the ceramic coating issue I had up with them, they dismissed and said I needed a new coating that was in my name anyways since this item is non-transferable. Overall it was a great experience. I wish I had not spent $1,300 on ceramic coating and really wish Porsche would have told me it was done already. That being said, it was an overall pleasant experience. More

From the moment I walked in, Kody made sure to take care of me. You can tell he is genuine and cares about the best interest of his clients. He is very responsive and will take the time to explain everythin of me. You can tell he is genuine and cares about the best interest of his clients. He is very responsive and will take the time to explain everything to you. I had an exceptional experience at Porsche and love my car! More

Terrace had great communication from start to finish. Very attentive! Will recommend Porsche Arlington if your looking for a great price and customer service.. Very attentive! Will recommend Porsche Arlington if your looking for a great price and customer service.. More

Terrace was great! will definitely use him again for my next purchase. Terrace made me feel very comfortable buying my first car. will definitely use him again for my next purchase. Terrace made me feel very comfortable buying my first car. More