Pohanka Hyundai

In August 2024 I was wrongfully charged $330 at Pohanka Hyundai. They admitted to their mistake & twice said they would refund me to no avail. Of course I put in multiple disputes with my credit card compa Hyundai. They admitted to their mistake & twice said they would refund me to no avail. Of course I put in multiple disputes with my credit card company and Better Business Bureau. So far after four months the issue still hasn't been resolved. Me nor my husband will ever go back to this location. I would NEVER EVER recommend them. If they'll rip me off after 10 years of being a customer your time is next. Heed the warning now and go to another Hyundai franchise. Also, the issue (that was covered under warranty along with my checkup) was incorrectly done. I had to make an appointment with another Hyundai franchise to fix the issue. This has been a complete 💩 show. More

I do not recommend purchasing a car from Pohanka Hyundai at the Capital Heights location (or Hyundai period at this point!), especially if it’s a used vehicle. I bought a “certified used vehicle” that was s at the Capital Heights location (or Hyundai period at this point!), especially if it’s a used vehicle. I bought a “certified used vehicle” that was supposedly inspected thoroughly, but it has had nothing but problems since I purchased it in February. The dealership has continuously given me the runaround regarding any issues I’ve raised. I even had to take my car to another dealership for service due to the engine light constantly coming on, yet that issue remains unresolved. It seems that Hyundai as a whole prioritizes profit over customer safety. They are quick to charge for minor repairs but overlook major, potentially life-threatening issues. My experience with Ezekiel ("Service advisor") and the service team was frustrating. Despite having his contact number, I couldn’t reach him by call or text. When I managed to connect with the service department, I was repeatedly told he would return my call, but he never did over four days. When I finally received a call saying my car was ready, I was not informed about the specific services performed. Upon picking it up, I asked for details and was told to read the report, but Ezekiel couldn’t answer my questions and merely stated that “the best technician” had worked on my car. After leaving the dealership, my car continued to shake and showed the same issues I initially reported. I am extremely disappointed and concerned for my safety, as it seems my concerns were not taken seriously. This is my second experience with a Hyundai dealership for Powertrain-related service, and it has been equally unsatisfactory. Save yourself the trouble and look elsewhere. More

Had my car towed by Hyundai roadside assistance for a warranty repair. After calling several times and leaving unanswered messages, I was told that the car was not delivered to this dealership. After cal warranty repair. After calling several times and leaving unanswered messages, I was told that the car was not delivered to this dealership. After calling Hyundai roadside assistance, they finally admitted that the car was delivered but stated that the keys were not with the car. The towing company stated that the car was delivered with the keys, but the dealership could not find them. I had to deliver a spare set of keys to get the car repaired under warranty. The whole process took over 10-days to resolve what turned out to be a fairly simple recall repair. I will never go back to, nor recommend this dealership. More

I went to the location for an oil change and was told I needed a new battery. When I told the service lady my battery was a month old she then told me she needed to check again with the mechanic. An hour l needed a new battery. When I told the service lady my battery was a month old she then told me she needed to check again with the mechanic. An hour later she came back and told me my battery was fine and my paperwork was mixed up with another customer’s paperwork. Yeah ok! I don’t think so they were probably trying to pocket money and would have never replaced an already new battery. Won’t be going back to this location ever again. More

Francis B Koroma came to me with an approachable attitude that read "I am here to help". Throughout the process he has been nothing but professional and enthusiastic. My processs was smooth & enjoyed the sta that read "I am here to help". Throughout the process he has been nothing but professional and enthusiastic. My processs was smooth & enjoyed the staff at Hyundai who were warm & welcoming. Thank you Hyundai for another great experience🙂. More

This location greeter was awful. She made me feel like she was trying to pick a fight. I answered her questions as quickly as possible. I was told they were busy, and I would hav She made me feel like she was trying to pick a fight. I answered her questions as quickly as possible. I was told they were busy, and I would have to wait three hours. I said I have no choice. I informed her that I have a indicator on in my car stating the radar is blocked. I let her know it comes on as soon as I start driving the car about quarter mile. I was told some one would look at the problem and may have to schedule an appointment. I informed her my lights did not work unless they were in low or high beam. I had to go inquire about my car. The representative said let me check, he called me over to were my car was being repaired. I was told the light I am referring to on come on when the car is in auto. I said that is not true it was working when I first got the car. One of the service rep. came over to explain, but he was disrespectful and talking down to me and making me feel embarrassed. I demonstrated the difference in the lights. I explained the light worked when I first got the car. I was told, I don't know what I'm talking about and go back to were I brought the car so they can explain to me. I was told they didn't see a light on in my car. I stated, you have to drive it for a few minutes so it can come on. They put in the paperwork that everything was fixed. This was my second time at this location. The customer service was totally different. The believe this will be my last. More

Called dealership today to ask the ePrice on a specific Stock number (068934). Was told since it is a "rare" vehicle the ePrice is full MSRP PLUS $5000. Great way to alienate a prospective new client, will Stock number (068934). Was told since it is a "rare" vehicle the ePrice is full MSRP PLUS $5000. Great way to alienate a prospective new client, willing to purchase across State lines. Sour first impression. Your loss, gentlemen. More

Kelvin was awesome to work with. He found us exactly what we wanted and made it a smooth process. Thanks Kelvin! He found us exactly what we wanted and made it a smooth process. Thanks Kelvin! More

Pohanka Hyundai is blessed with a sales representative like you Kelvin Burston you gave me hope and gave me my new Hyundai Tucson 2023 you are wonderful. I will like everyone to know that he is friendly, like you Kelvin Burston you gave me hope and gave me my new Hyundai Tucson 2023 you are wonderful. I will like everyone to know that he is friendly, patient and exceptional in his job. He will take your process till the end with a smile no matter how difficult it is I am a living testimony to this. Thank you Kelvin Burston, thank you Hyundai Pohanka for your wonderful services you provided for me. I am grateful 🙏🙏🙏🫶🏼🫶🏼🫶🏼 More

Country kalvin is a terrific salesman 10/10 service great communication great vibe lol he earned a nickname from my grandmother speedy Gonzalez very great guy. communication great vibe lol he earned a nickname from my grandmother speedy Gonzalez very great guy. More