Pohanka Chevrolet

Scammed Purchased a SUV for my wife and out new born son and was assured it would pass inspection. After the $24,000 purchase took it to get inspected and fai Purchased a SUV for my wife and out new born son and was assured it would pass inspection. After the $24,000 purchase took it to get inspected and failed inspection. Inquired about getting the vehicle fixed through Pohanka and was told that they would not offer any help with getting the vehicle fixed to pass emissions and safety. Jackie Tan at Pohanka Chevrolet sold me a vehicle that is not safe for my wife and new born son and refused to take responsibility and fix the safety issues and the emission issue. I was told I have to have it fixed and they would do nothing after being assured it would pass safety inspection. Now After $3000 Windshield and Turbo repair I am now inquiring about how to get my tags which no one seems to know how I am going to get. I am awaiting a call from someone named Chris however I will not hold my breath. It is dealer groups like this that makes car buying such a hassle. They are crooks and lack any concern or compassion of anyone's well-being or safety. They lied to me to get my money and now that they have it they turned their back. Not only on me but my family...my son. More

pleasant surprise I initially came for a second oil change on my 2015 GMC 2WE Yukon SLE custom with 22 inch black rims, aftermarket leather, Denali grill and a few oth I initially came for a second oil change on my 2015 GMC 2WE Yukon SLE custom with 22 inch black rims, aftermarket leather, Denali grill and a few other perks that I purchased from Schumacher Chevrolet/GMC/Buick in Northlake in West Palm Beach Florida, June 14,2015. Though I really liked that SUV I really wanted to get back into a 4WD even if it meant getting a used Tahoe or Yukon or a new or used crew cab Silverado. Previous folks I talked to via phone in West Palm Beach, Schumacher Chevrolet in Clifton, N.J. and Maquire GMC in Little Falls New Jersey all said I was too upside down and that it could not be done without perhaps 20k or more out of pocket. I was referred to Tanya. She very confidently assured me that she can get it done and that they have something that I might be interested in. Of course I was skeptical thinking she was going to waste hours of time with some sales pitch. She came through with the help of Mike and Terry Long with a deal. Though I did not want to put no more than 3k down, I put 5k down and got the payments the same as my Yukon and into anew 2016 Silverado 1500 LT A71 4x4 pick up truck. Though I will miss those 22" black rims I am so glad to be back into a 4WD especially living and working back and forth between N.J. and Chantilly, VA. I was teased by that Silverado LTZ Z71 with the black rims in the show room and may later switch to 20-22 inch wheels with black rims, but for now I am very excited with my first pick up truck. Timing was just right for that rebate and I was about ready for a pick up truck only with crew cab. Had already had a 1999 MB 320, a 2002 Chevy Trailblazer LTZ, a 2004 Chevy Tahoe LS, (purchased at the now closed Lynne Chevrolet in Kearny ,N.J.), a 2008 Chevy Tahoe LTZ purchased from Pohanka February 2008 and a MB GL 450 2011 purchased from MB Chantilly, and then that custom Yukon, so now it was time for a luxury like pick up truck.. Kudos to Tanya, Terry and Mike. See you in a few weeks for the spray liner and pick up bed cover?? A. Wayne Williams, M.D. More

Great new car purchase experience Tanya White-Deyo was very helpful as I wanted to order the new 2016 Camaro to get the color and all of the features I wanted. After my test drive, I Tanya White-Deyo was very helpful as I wanted to order the new 2016 Camaro to get the color and all of the features I wanted. After my test drive, I appreciated that Tanya kept in touch with me but did not pressure me to purchase a car off the lot and let me take my time to place my order. She worked through determining all of the specs with me, placing the order, and did an excellent job keeping me posted on the status of my car until it arrived for my pick-up. She was helpful with getting my phone paired and basic set-up and took care of my requests for additional accessories, keys, and more. Overall it was a great new car purchase experience! More

Tanya and Andrew were great! My experience with Tanya White-Deyo and Andrew was by far the best experience I ever had at a car dealership. Both salespeople were very informed and My experience with Tanya White-Deyo and Andrew was by far the best experience I ever had at a car dealership. Both salespeople were very informed and answered all my questions to my satisfaction. In addition, both were extremely family and truly made me feel like I was part of the Chevy Family. I will certainly do all future business at Pohanka Chevrolet. More

Excellent service my husband had a silver do and I wanted to get it appraised so I can get a new suburban. I didn't think we would get much to cover our loan and didn't my husband had a silver do and I wanted to get it appraised so I can get a new suburban. I didn't think we would get much to cover our loan and didn't think we would qualify for a 2016 suburban. We just went to get an estimate to see where we stand and what we needed to do in the next couple months so we can get the car we wanted. Tanya came up to us and I explained to her what we wanted to do. They took the car and we filled out one form to see where we stand with our credit. While they were doing th'e appraisal, I told Tanya what kind of car I wanted and the two colors I wanted. Tanya took my form to the manager and they pulled our credit, 10 minutes later she brought keys to us and said I found something that will fit what you want. It was a 2016 suburban, I test drove it and fell in love. She asked me how I liked it and I told her I loved it, we went Back to the dealership and 30 minutes later she came with an offer and our monthly payment options.. They gave a good appraisal and with the rebates it covered what I owed on the truck. The payment options were high but we agreed to the lowest option. Awe waited 45 minutes to sign our financial agreement with the finance manager, Tanya played with my 3 kids because they were getting restless and they enjoyed playing with her. She stayed with them when we got called into the office And we met our financial manager who was very nice. He told us sorry for the wait, he was on the phone with the bank to get us a good rate. We went over the payments and he definitely surprised us with a lower interest rate which resulted to a lower monthly payment. He was very quick and he reach our expectation as a finance manager. We will definitely refer more people to them More

Best Buying experience Walked in looking for a used 2500 van for our office. Tanya helped me right a way. Found the right van that we needed. We worked out the deal in a ver Walked in looking for a used 2500 van for our office. Tanya helped me right a way. Found the right van that we needed. We worked out the deal in a very short time and it all was done. Great experience, best in a long, long time. More

Changing culture I asked for a straight forward, low stress experience on a new purchase and they were able to meet my expectations. I already has experience with thei I asked for a straight forward, low stress experience on a new purchase and they were able to meet my expectations. I already has experience with their service department (7am-11pm). More

No pressure car buying experience Walked in not expecting to buy a car because I didn't have any credit and didn't have the money to buy it yet. Tanya was able to give me some informat Walked in not expecting to buy a car because I didn't have any credit and didn't have the money to buy it yet. Tanya was able to give me some information on how to make the car affordable. I now am the proud owner of a 2016 Chevy Malibu. Tanya was great and so was everyone else in the process. More

A Positive, helpful, and exciting experience This was my first time buying a car and I couldn't have had a better experience. Tanya was not only very understanding but excited with me! I felt co This was my first time buying a car and I couldn't have had a better experience. Tanya was not only very understanding but excited with me! I felt comfortable, safe, and that they understood my needs and were willing to help me achieve my goal. Everyone at the dealership was incredibly nice, from finance to the shop, and laughed along with me as my parents took pictures of me getting my first new set of car keys! More

Terrible Price My wife needed a new Headlamp on her truck. Pohanka wanted $360 just the part. That doesn't include labor. I did some searching and I found the sam My wife needed a new Headlamp on her truck. Pohanka wanted $360 just the part. That doesn't include labor. I did some searching and I found the same headlamps, brand new, from multiple vendors, for $75 a piece. Its sad but you can't trust dealerships at all. More