Pohanka Chevrolet

Letter I sent to the GM explaining my situation and reason for rating: I had test drove the 2004 Suburban at your dealership on Friday 10/14. Then Saturday I e-mailed Steve Waersch (the only e-mail reason for rating: I had test drove the 2004 Suburban at your dealership on Friday 10/14. Then Saturday I e-mailed Steve Waersch (the only e-mail I could find on my mobile device) that I was interested in the vehicle and wanted an out the door price, I also wanted a quote for some maintenance on the vehicle as it had a bad intermediate shaft causing the steering clunk and the front passenger output shaft seal was also leaking quite a bit from the transfer case. I was contacted by Charles Thomas (who I talked to on Friday) on Monday as a follow up to my e-mail, he went over the price, tax, and service fees for having the issues repaired, I told him I would try to get the loan information and approval for him later that day but by the time I was available the bank was closed. As a follow up to that I told him I would know for sure Tuesday as to whether the bank will approve the loan or if we would just pay cash for it. Charles contacted me Tuesday afternoon saying he had other appointments for it. I then got on the phone and got approved through my bank for the vehicle. Charles asked at 1:02 if I was still planning on purchasing the truck. I responded at 1:18 saying it would be later this afternoon because I was in a meeting and my wife was a school teacher and wouldn't get out until later. At 1:35 I told him I got the loan approved and don't know how to get him a check today because my bank is a federal credit union in Michigan, he responded at 1:43PM with the fax number and asked if I could fax it. I asked the loan officer as I was on the phone and she said they don't fax checks but she can send me an approval letter today with the vehicles information and the check will be here tomorrow, she also said she had to contact the dealership regarding the vehicle anyway. I told him that information at 1:45 and was never contacted by him after that 1:43 text message. I called 5 times, all to his cell starting at 2:08, then again at 2:19, then 4:03, then 4:40. And once to the main phone at 2:40 where I was told he was with a customer. I then called your sales manager Jeremiah at 4:41 where I was informed the car was sold. He told me Charles would call me back, which he hasn't done. Needless to say I am very upset about this experience. When Charles first approached us on Friday when we were looking at the truck I told him I had to beg my wife to come back here because of our first experience with this dealership. The first time we came we were looking at a 1998 Corvette, after looking at it I requested a test drive, the salesman went and asked the manager (Jeremiah if I remember) who then came out and asked us point blank "are you wanting a joy ride." That kind of treatment led us to quit negotiations (which were also intolerable, trying to make me sign some paper before we even started) and look at a different vehicle. After purchasing a different 2002 Corvette for more money I returned and found the salesman I originally dealt with who had been calling me once every few days to ask if I was still interested in the car. I pointed out my new one which I was getting the service history printed for (it was originally purchased and serviced at Pohanka) and told him I am no longer in the market for a Corvette. The first experience was excusable but this latest one just isn't. Working hard to get loan information and checks overnighted only to have the salesperson disappear and then sell the car out from under me (I can only assume he sold it because if another salesperson had an up on it I'm sure he'd be doing everything to get a deposit out of me). My wife and I are new to the area (2 years) live in Bristow, VA, 26 years old so have a lot of time left here, and have owned nothing but Chevy's (me 8 of them in the 10 years I've had my license, her 5 in her 10 years). Our latest two being a brand new 2011 Camaro Convertible purchased from Country Chevrolet and a 2011 Chevy Cruze purchased through the same dealership. We were not overly impressed with their sales department either and were shopping for a new dealership. This experience has driven us away from your dealership for life. We will never come back no matter how good of a deal you have on an automobile. More

I've purchased several cars during the course of my life (18) to be exact and I have to say that I've never had a better car buying experience than I did last week at Pohanka Chevrolet. I had the priviledg (18) to be exact and I have to say that I've never had a better car buying experience than I did last week at Pohanka Chevrolet. I had the priviledge of working with Badr who was extremely professional and knowledgable about the Chevrolet Tahoe. He has a bright future with Pohanka! I was also shocked when I received Pohanka's offer for my trade-in. The trade-in price exceeded my expectations. Every car buying experience should be handled the same way Pohanka handles their customers. OUTSTANDING. I'm a customer for life. More

Great service and no games. I have purchased three cars from Pohanka and I have always been satisfied. I'll be back to purchase another vehicle. from Pohanka and I have always been satisfied. I'll be back to purchase another vehicle. More

Everyone was great. The people I interacted with were fantastic. From sales, to finance, to the managers who I spoke with during the process - it was great. Very easy, they did everything to take care fantastic. From sales, to finance, to the managers who I spoke with during the process - it was great. Very easy, they did everything to take care of me and make sure I got to drive away in the car I wanted. I would go back here even if I move out of state and anyone looking to buy an American car should go to Pohanka Chevrolet. More

Using USAA Buying Service as a guide, I was provided with three dealership quotes for a 2011 Chevy Traverse with two options. The lowest quote came from Mr. Jeff Bounds,Pohanka Chevrolet, who provided an ex three dealership quotes for a 2011 Chevy Traverse with two options. The lowest quote came from Mr. Jeff Bounds,Pohanka Chevrolet, who provided an excellent, but unexpected, out-the-door price. The other two dealerships responded with offers, but not the "out the door" price, which is very, very important to the buyer. Although Pohanka Chevrolet was 60 miles from my home, I felt that Mr. Bounds offer was the only one that covered all the unknowns. I knew the exact price I was going to pay for the Chevy Traverse when I visited Pohanka Chevrolet, and I got it. Mr. Bounds, as his name reflects, does just that. I couldn't slow him down. He quickly negotiated my desires with the sales manager, and finally came up with a satisfactory deal for the dealership and me. I have already recommended Mr. Bounds to one of my daughters, who is interested in a Traverse, as the salesman to see at Pohanka Chevrolet. I then met Mr. Dan McVicar, Finance Manager, and he carefully explained the various items that would benefit my car and me. All his offers were inviting, but the only one I took advantage of was the financing that he offered from Suntrust. Although I had a pre approved loan from NFCU, his offer lowered the monthly payment to what I wanted. Thank you Dan. It was late in the day and I wanted Roof Rails installed on my Traverse. I was told it would take a couple of hours to install them, and I really didn't want to wait another extended period. At the moment, Mr. Bounds introduced me to Ava Kelly, Client Relations Manager, and he told her of my dilemma with the roof rails, and she offered me the use a "loaner car" that evening, and to return the next day and the roof rails would be installed on my new Traverse, and ready to take home. Throughout the years, I have continued to enjoy the excellent relationships with the Pohanka family of dealerships, but this one has been the best. Well done, Pohanka Chevrolet. More

First, right after I pulled into the dealership, I was immediately greeted by Phillip Williams. He was upbeat, polite, courteous, and a truly knowledgeable professional. He asked me what my needs were wit immediately greeted by Phillip Williams. He was upbeat, polite, courteous, and a truly knowledgeable professional. He asked me what my needs were with regards to what vehicle I was choosing and we arrived at the Silverado 1500 with the towing package. The overall experience was quality, the staff at Pohanka get my highest rating for friendly customer service. As for the price well that wasn't bad either. Best Regards!!! More

We had a very responsive, low-pressure, no haggle sales experience at Pohanka Chevrolet. Mark, our sales rep, was very knowledgeable about the car we were interested in. He efficiently led us through the experience at Pohanka Chevrolet. Mark, our sales rep, was very knowledgeable about the car we were interested in. He efficiently led us through the sale process, then spent as much time as WE needed to discuss features and set-up on the car. After visits to other area dealers, we were very pleasantly surprised at how straightforward and supportive our experience was at Pohanka. We will definitely recommend this dealership to others. More

T. J. was very helpful in finding an Equinox for my daughter with the equipment she wanted and in our price range. He even drove down to Richmond to pick up the perfect car for her! daughter with the equipment she wanted and in our price range. He even drove down to Richmond to pick up the perfect car for her! More

Everything was great, and I would recomend (and have reccomended) Pohanka and Howard to others. I would recomend toning down the phone calls and emails after the sale. I seem to be a bit bombarded. O reccomended) Pohanka and Howard to others. I would recomend toning down the phone calls and emails after the sale. I seem to be a bit bombarded. Other then that it was great! More

I actually had a pleasant buying experience for a new Malibu for my daughter. I was contacted by Tim Dabney who was exceptionally friendly, helpful and professional over the phone and in person. I gave h Malibu for my daughter. I was contacted by Tim Dabney who was exceptionally friendly, helpful and professional over the phone and in person. I gave him my criteria and he provided me a list of several cars matching my list. The price was super competitive and I was able to pick up my car and complete the necessary paperwork in about an hour. Great experience. I can highly recommend this dealer/salesperson. More