Pohanka Chevrolet

I was referred to Pohanka Chevrolet through Pentagon Federal Credit Union Car Buying Service (Zag). I was contacted promptly by phone and email regarding my online request for information and had regul Federal Credit Union Car Buying Service (Zag). I was contacted promptly by phone and email regarding my online request for information and had regular follow-ups to any questions I had via email. Once in the dealership, I was greeted promptly and was behind the wheel within minutes for a test drive. While I didn't get as much out of my trade-in as I had hoped, I actually did get what I was expecting. With the pre-negotiated pricing through PenFed, I got a great price. The closing process was quick and painless. Overall, this was an excellent experience and I got the exact vehicle I wanted. More

We knew we wanted a Traverse and visited many dealers. We found many other dealers to be very pushy and not knowledgeable about the product. Howard had a answer (correct) for every question we had. He was no found many other dealers to be very pushy and not knowledgeable about the product. Howard had a answer (correct) for every question we had. He was not pushy and only followed up twice (as we asked him to). Compared to competitors Howard and Pohanka completely blew them out of the water. They made the process very easy and stayed in the office over two hours past closing to help us. The price they gave us was the best on the market and there were no hidden fees (like several of the competitors). Their interest rate was great and nothing else could be said for how well they treated us. If you are in the market for a Chevy they are definitely the place to go. Everyone that helped us was not only knowledgeable they were very pleasant. This cannot be said about almost every other dealer we visited. We walked away with the deal of a lifetime and the truck that will transport my family for years from now. We will be back to purchase all future vehicles from Pohanka and Howard from now on. We are 150% happy. This is the ONLY place to purchase a Chevy new or used. More

I am from New Jersey and was visiting the Manassas/Chantilly area due to a family emergency. My 2011 Chevrolet Silverado HD was due for service at the same time. There are several dealership Manassas/Chantilly area due to a family emergency. My 2011 Chevrolet Silverado HD was due for service at the same time. There are several dealerships in the area to choose from and I was not familiar with any of them. I chose Pohanka Chevrolet mainly because of the the reviews on this site. Then, I nearly fell over when I saw that their service department is open until 11:00 pm on weeknights! I had never seen that anywhere before. I called at 10:53 pm the night before I needed service and a very pleasant service advisor said to just come on in the next morning and my needs would be taken care of. No set appointment was necessary. The next morning, I went in and was greeted by Mike Seed. I told Mike what I needed done and he saw to it that the work was done around my schedule. Some of the work was covered under warranty. Unlike other dealership experiences in the past, this was no problem. (I had problems with a Ford dealer years ago that would not do waranty work for me because the truck "was not one of theirs.") In the end, my truck was ready later in the day as promised. I could not be happier with the service experience. Thank you Mike Seed and Pohanka Chevrolet! More

Amazing service. No other way to describe it. I called for an appointment and was told to just stop on by. I did that and my car was taken care of immediatly. A minor scuff happened to the lower bumper for an appointment and was told to just stop on by. I did that and my car was taken care of immediatly. A minor scuff happened to the lower bumper, and I informed Adam, and he wasted no time and took care of everything. Kept me informed everystep of the way. I would recommend this dealer to all of my friends if they were in the market for a GM vehicle. I will continue to be a brand loyalist. Thank you for the amazing job you did on my Buick!! More

Howard was very personnable. He was knowledgable about the car which was refreshing. Howard also did not make us wait for answers to our questions. Being in my 40's and working in retail I find it insult the car which was refreshing. Howard also did not make us wait for answers to our questions. Being in my 40's and working in retail I find it insulting to have play games. Howard was professional and to the point. His employer should seek more employees like him. More

Bought my truck at Koons Tysons(big mistake) and after that experience I decided to take my truck elsewhere for service. Heard good things about Pohanka and said okay. Every experience with Pohanka has be that experience I decided to take my truck elsewhere for service. Heard good things about Pohanka and said okay. Every experience with Pohanka has been very good. Customer relations are great and service is tremendous. More

I had a great experience from start to finish with this purchase. From Bart's help over e-mail, to the great customer service I received with Phil et al at the dealership, I'd recommend Pohanka Chevrolet purchase. From Bart's help over e-mail, to the great customer service I received with Phil et al at the dealership, I'd recommend Pohanka Chevrolet any day! More

Great service! My wife and I thoroughly enjoyed dealing with Badr Boujelial. He was friendly, honest, forthcoming, and truly wanted to see us get the price we wanted. As far as some of the other personne with Badr Boujelial. He was friendly, honest, forthcoming, and truly wanted to see us get the price we wanted. As far as some of the other personnel at Pohanka Chevrolet, each and every one seemed genuine and down to earth. We drove from Pennsylvania to Virigina to deal with the sales people there and we were completely satisfied. In addition, I felt the entire experience was fantastic. In the future, I would not hesitate to deal with Pohanka personnel as well as upper management. We also ended up dealing with the Chief Operating Officer who was extremely personable, honest and very jenuine. More

Letter I sent to the GM explaining my situation and reason for rating: I had test drove the 2004 Suburban at your dealership on Friday 10/14. Then Saturday I e-mailed Steve Waersch (the only e-mail reason for rating: I had test drove the 2004 Suburban at your dealership on Friday 10/14. Then Saturday I e-mailed Steve Waersch (the only e-mail I could find on my mobile device) that I was interested in the vehicle and wanted an out the door price, I also wanted a quote for some maintenance on the vehicle as it had a bad intermediate shaft causing the steering clunk and the front passenger output shaft seal was also leaking quite a bit from the transfer case. I was contacted by Charles Thomas (who I talked to on Friday) on Monday as a follow up to my e-mail, he went over the price, tax, and service fees for having the issues repaired, I told him I would try to get the loan information and approval for him later that day but by the time I was available the bank was closed. As a follow up to that I told him I would know for sure Tuesday as to whether the bank will approve the loan or if we would just pay cash for it. Charles contacted me Tuesday afternoon saying he had other appointments for it. I then got on the phone and got approved through my bank for the vehicle. Charles asked at 1:02 if I was still planning on purchasing the truck. I responded at 1:18 saying it would be later this afternoon because I was in a meeting and my wife was a school teacher and wouldn't get out until later. At 1:35 I told him I got the loan approved and don't know how to get him a check today because my bank is a federal credit union in Michigan, he responded at 1:43PM with the fax number and asked if I could fax it. I asked the loan officer as I was on the phone and she said they don't fax checks but she can send me an approval letter today with the vehicles information and the check will be here tomorrow, she also said she had to contact the dealership regarding the vehicle anyway. I told him that information at 1:45 and was never contacted by him after that 1:43 text message. I called 5 times, all to his cell starting at 2:08, then again at 2:19, then 4:03, then 4:40. And once to the main phone at 2:40 where I was told he was with a customer. I then called your sales manager Jeremiah at 4:41 where I was informed the car was sold. He told me Charles would call me back, which he hasn't done. Needless to say I am very upset about this experience. When Charles first approached us on Friday when we were looking at the truck I told him I had to beg my wife to come back here because of our first experience with this dealership. The first time we came we were looking at a 1998 Corvette, after looking at it I requested a test drive, the salesman went and asked the manager (Jeremiah if I remember) who then came out and asked us point blank "are you wanting a joy ride." That kind of treatment led us to quit negotiations (which were also intolerable, trying to make me sign some paper before we even started) and look at a different vehicle. After purchasing a different 2002 Corvette for more money I returned and found the salesman I originally dealt with who had been calling me once every few days to ask if I was still interested in the car. I pointed out my new one which I was getting the service history printed for (it was originally purchased and serviced at Pohanka) and told him I am no longer in the market for a Corvette. The first experience was excusable but this latest one just isn't. Working hard to get loan information and checks overnighted only to have the salesperson disappear and then sell the car out from under me (I can only assume he sold it because if another salesperson had an up on it I'm sure he'd be doing everything to get a deposit out of me). My wife and I are new to the area (2 years) live in Bristow, VA, 26 years old so have a lot of time left here, and have owned nothing but Chevy's (me 8 of them in the 10 years I've had my license, her 5 in her 10 years). Our latest two being a brand new 2011 Camaro Convertible purchased from Country Chevrolet and a 2011 Chevy Cruze purchased through the same dealership. We were not overly impressed with their sales department either and were shopping for a new dealership. This experience has driven us away from your dealership for life. We will never come back no matter how good of a deal you have on an automobile. More

I've purchased several cars during the course of my life (18) to be exact and I have to say that I've never had a better car buying experience than I did last week at Pohanka Chevrolet. I had the priviledg (18) to be exact and I have to say that I've never had a better car buying experience than I did last week at Pohanka Chevrolet. I had the priviledge of working with Badr who was extremely professional and knowledgable about the Chevrolet Tahoe. He has a bright future with Pohanka! I was also shocked when I received Pohanka's offer for my trade-in. The trade-in price exceeded my expectations. Every car buying experience should be handled the same way Pohanka handles their customers. OUTSTANDING. I'm a customer for life. More