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Pohanka Acura
Chantilly, VA
1,594 Reviews
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July 25, 2023
Everything was great with our Integra purchase, except for the very end. I never buy maintenance plans, but Joseph told us that the differential on an Acura needed to be serviced every 17K, and that it w for the very end. I never buy maintenance plans, but Joseph told us that the differential on an Acura needed to be serviced every 17K, and that it was a $500 service. He also told me the Coolant was replaced every 23K. I agreed to purchased a 48K plan with the intention of cancelling if those numbers turned out to be wrong. It took me 3 weeks of hassle to get accurate mileage numbers for these services, only to find that Joseph's numbers were wrong. In fact my Integra doesn't get a Differential fluid change at all, because it is integrated with the transmission. Joseph says those numbers come from his training materials, which makes it sound like he is trained to mislead customers about the benefit of these plans. Pohanka’s website says: “When you visit us in-store, you’ll be treated with honesty, respect, and like a member of our own families”. What I experienced is the opposite of ‘honesty’. I think smart buyers know not to purchase these service plans from the dealer. In fact, everything sold by the special salesperson at the very end of the process is a high profit item for the dealer, which means it is a bad deal for they buyer. And as I learned (again), you can't trust anything that person says. Here are some of the 'misstatements' I have from Joseph (in writing): 1) differential fluid changes at 17K 2) coolant changes at 23K 3) mileage numbers for services 'under normal driving conditions' don't exist. 4) mileage numbers for services 'under normal driving conditions' are in the user manual and maintenance log. As I learned, the mileage numbers for 'normal driving conditions do exist. They are not in the user manual or published anywhere, but the service department knows them. You just have to push to get them. More
by kenh
Employees Worked With
Joseph Rinchuso - Finance, Phillip "Flip" Carleton
July 15, 2023
Working with Yong was a breeze. He got me everything on my wishlist and more! The process was very simple and this dealership was quick He got me everything on my wishlist and more! The process was very simple and this dealership was quick More
by Fernando
Employees Worked With
Yong Kim
July 06, 2023
Attempted to do business with these guys but after a fallout with the Sales Rep over financing, the dealership manager (don't recall her name) contacted me presumably to work it out, but fell flat on h fallout with the Sales Rep over financing, the dealership manager (don't recall her name) contacted me presumably to work it out, but fell flat on her face. She was so pompous and proud of the many awards that she has, that my concerns were second fiddle at best. Needless to say that didn't go well at all so I bought my new car at Radley. Nice job Pohanka.......if your objective is to drive customers away. I'm perfectly happy driving to Woodbridge so that I don't have to listen to the manager brag about how great her dealership is (the same one that failed to sell me a car). More
by John & Tara
Employees Worked With
Dealership Manager
June 21, 2023
Our families have been worked with Mr John for many years and I am telling you. YOU will never get upset. He is the best. No needs anymore words. period. Thank you John as always :) and I am telling you. YOU will never get upset. He is the best. No needs anymore words. period. Thank you John as always :) More
by Eunhee Tak
Employees Worked With
Yong Kim
June 05, 2023
We were so lucky to have Yong Kim for our sales advisor. In my decades of buying cars, this buying experience rates number one! Not only did Pohanka have the exact car I wanted in stock, the actual proc In my decades of buying cars, this buying experience rates number one! Not only did Pohanka have the exact car I wanted in stock, the actual process of buying this car was so smooth. Yong Kim was so knowledgable about the car and was very patient in showing us all the great features. All around an A+ experience. More
by Chivir
Employees Worked With
Yong Kim
May 26, 2023
We very much appreciated Yong Kim, our salesman, who stayed late so that we could see the car after work. Not only was he patient at this late hour, but he took the time to show us all the special tech stayed late so that we could see the car after work. Not only was he patient at this late hour, but he took the time to show us all the special tech features of the car (after purchasing) including the small yet important things like connecting our smartphone to the car's bluetooth. Thank you! More
by Suhana
Employees Worked With
Yong Kim
May 23, 2023
I had the best experience with my car salesman Yong Kim at Pohanka Acura! He always is willing to go the extra mile to meet my needs. He went in on his day off to accommodate my schedule. I highly recom at Pohanka Acura! He always is willing to go the extra mile to meet my needs. He went in on his day off to accommodate my schedule. I highly recommend him and will buy with him and again and again! A+++++ More
by Nickinhu
Employees Worked With
Yong Kim
