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Pohanka Acura
Chantilly, VA
1,594 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,594 reviews
July 26, 2010
Very pleased with everyone and their service. Will definatley return to this Acura dealership in the future as well as highly recommend them. They went above and beyond to get me into the exact car th definatley return to this Acura dealership in the future as well as highly recommend them. They went above and beyond to get me into the exact car that I wanted and with a payment that was within my budget. More
by rntulloch
Employees Worked With
Kwin
July 26, 2010
After calling around to local dealerships I could not find anyone to meet or beat Pohanka's quote. I literally traveled 4.5 hours to return to Pohanka for my second purchase with them. I love the peopl find anyone to meet or beat Pohanka's quote. I literally traveled 4.5 hours to return to Pohanka for my second purchase with them. I love the people as well as the deals. They are unbeatable!!! More
by jolgan
Employees Worked With
Lenny Gonzalez & Eric Harmon
July 26, 2010
Going to Pohanka Acura was the best decision I could have made! I was getting a price quote online to see if the MDX was in the ballpark and Josh Barnett had called me. He was very knowledgeable and not "sal made! I was getting a price quote online to see if the MDX was in the ballpark and Josh Barnett had called me. He was very knowledgeable and not "salesy" at all, but I went to a different dealership closer to my house to test drive the MDX. After leaving there, I immediately found Josh's number and worked with him. He got me what I wanted, when I wanted it and was very upfront about the price (there was no, let me get my manager to speak with you). He was extremely knowledgeable about the car and just completely professional all around. Everyone at Pohanka was great. I would highly recommend going there if you are looking for an Acura. More
by bmanousos
Employees Worked With
Josh Barnett
July 25, 2010
I just bought Acura RDX 2011 from this dealership. This is the best car buying experience I have ever had. The sales person made the buying process as easy as it can ever be. I got the best possible deal, is the best car buying experience I have ever had. The sales person made the buying process as easy as it can ever be. I got the best possible deal, way beyond my expectations. Would highly recommend this dealership to anyone looking for an Acura. More
by tpoghosyan
Employees Worked With
Arthur Petrosyan
July 22, 2010
I was referred to three Acura dealerships by the AAA buyer service using their website, Mr. Shah responded to my request for information within 15 minutes and followed up answering all my questions and buyer service using their website, Mr. Shah responded to my request for information within 15 minutes and followed up answering all my questions and searching for a 2010 RDX SH-AWD which met our specifications. While Pohanka's original price quote was $100 over the lowest bid, they were flexible enough to throw in Acura's All Weather Mats and Cargo Tray worth about $270. The final deal was $825 under dealer invoice! Mr. Shah provide very friendly and efficient service, answering all my questions after work hours at his home using his Blackberry, he was never pushy and at all times impressed my wife and me with his honesty and energy. He reflects very well on Pohanka Acura, it was a pleasurable car buying experience, the best since I bought my first new car (1962 Austin Healey Sprite) from a dealership in NYC. More
by rkchew
Employees Worked With
Mr. Hamid Shah
July 22, 2010
Shah was conscientious and consistent in calling me back, negotiating a price and service even after I bought the car. very friendly and I felt like I could trust him. I really thought he was doing the best negotiating a price and service even after I bought the car. very friendly and I felt like I could trust him. I really thought he was doing the best he could for me. Ray was extremely understanding when I was having a problem that I had to figure out regarding my financing. More
by italiansoul2003
Employees Worked With
Shah Hamid and Ray Morton
July 22, 2010
i just get the new car zdx from pohanka dealer and i really like the person sale that car for me name shah . he respond anything i want to ask about. he send me a purchase order via my email right away really like the person sale that car for me name shah . he respond anything i want to ask about. he send me a purchase order via my email right away to proff what he tell in the phone. because i went to other acura they talk in the phone but when i come there ,they will say no no not tHAT PRICE.. i loooking around in pensyvina and virgnia and maryland for acura dearler to get zdx and no one can give me the good price like pohaka dealer . so i really satifly with this car and service on what i got .. thanks pohaka and shah ,one more things i live in pensyvania and i have to go to pohanka in va to get my car that because all that good price and service i got.. More
by michelle huynh
Employees Worked With
shah hamid
July 21, 2010
I went into the Pohanka dealership after receiving a phone call in May, 2010 informing me they were giving mileage overage credits or "forgiveness" on leased vehicles and to come in so they could work o phone call in May, 2010 informing me they were giving mileage overage credits or "forgiveness" on leased vehicles and to come in so they could work out a deal with me to get me out of my leased vehicle which was to expire in mid-July, 2010. I hadn't decided yet whether I would purchase my leased vehicle, continue to rent it or trade it in. I went to the dealership in mid-June, 2010 and that same day left the dealership with a brand new 2010 Acura TL. I traded my car in and they "forgave" half of the mileage overage, the other half was supposedly rolled into the new loan and I gave them a $1,000 down payment. THEN! a month later after thinking the car was mine and enjoying it, even traveled out of state a couple of times to see my family, I received a phone call from Courtney Lindquist, the Finance Director, at Pohanka to tell me that she could not get me financed and my only options were to pay a much higher interest rate or return the car! First of all, I never knew that there was a question about the financing when I drove away with the car one month earlier and I most certainly did not expect to receive a phone call one month later telling me to return the car or pay the higher finance charge. What is more incredible is that they waited to tell me this after my leased car term had expired and Courtney proceeded to tell me that I can not have my leased car back either. So, NOW I AM WITHOUT ANY CAR!!! Can you imagine how upsetting this is?! She told me that my credit was not good but you know what, if it wasn't good, why in the xxxx would you let me drive it off the lot and keep it for a month. Nothing had changed with my credit the day I walked in to the time they called me one month later! What really happened is that they saw that I had a hefty mileage overage on my leased car and decided they were not going to go through with this deal except if I agreed to pay a higher finance charge to make up the difference they lost on the mileage. They said they were not making anything on the new car which is crap!!! I paid the sticker price. I then asked to speak to the General Manager and they gave me Lenny Gonzales who did return my call and gave me a 30-minute xxxxxxxx story of how they really worked hard for me over the past month to get this loan through. First of all, if there was any question over my financing why didn't anyone ever tell me this and not let me leave thinking I just purchased a new car and it was a done deal?! This dealership is a disgrace. The only good customer service that I received was initially from the car salesperson Abdul Gist. And I feel really sorry for him that for a month he thought he had a sale and now to find out, he will not get credit for the sale. Abdul was pleasant and I am sure he was excited to get the deal. However, if I was him, I would not work for a shady dealership like Pohanka. Buyer beware expecially on a trade-in with overage in miles and close to the end of your lease term. It's amazing that dealerships get away with this!! More
by beenhad
Employees Worked With
Lenny Gonzales and Courtney Lindquist
July 15, 2010
I used the internet to do my comparison shopping. I knew exactely what I wanted, so I was comparing apples with apples. Kwin was responsive, and listened to what I wanted instead of insisting that I "come exactely what I wanted, so I was comparing apples with apples. Kwin was responsive, and listened to what I wanted instead of insisting that I "come in" every time we emailed. As Pohanka has always done the service on my last two Acuras, I decided to go with her eventho she was $300 over the next dealer. I felt the $300 was worth the goodwill. I have been extremely happy with Kwin's attention to detail, absolute committment to service, and complete knowledge of the car. She has been delightful to work with. My choice to go with Kwin and Pohanka Acura to purchase my 2010 TSX was the right choice. I will gladly recommend Kwin to anyone looking for a new or pre-owned vehicle. Also, the main reason I have been loyal and support Pohanka Acura is because of their outstanding Service Representative, Jerry Soriano. Jerry has been honest, fair, and trustworthy in all the dealings I have had with Pohanka's service department. I can not imagine having anyone else ever be in charge of the care and maintenance of my car but Jerry. Kwin Leynes in Sales and Jerry Soriano in Service --- a winning combination. More
by suzistone
Employees Worked With
Kwin Leynes
July 13, 2010
Great dealership. They know there cars, will work with you without a lot of pressure and do a great job. Service department is terrific. Freddie and Jennifer are two terrific people who are helpful and you without a lot of pressure and do a great job. Service department is terrific. Freddie and Jennifer are two terrific people who are helpful and understanding. Just bought two TL's and they are great cars. More
by lawtpg
Employees Worked With
Freddie and Jennifer
