Pohanka Acura

My wife and I had been looking into Acura for a while. We finally saw that they had some of their service loaner TSX models on the used lot. We really wanted a low mileage, certified Tsx and this provide We finally saw that they had some of their service loaner TSX models on the used lot. We really wanted a low mileage, certified Tsx and this provided the perfect option. That low mileage paired with the special financing made it the right time to buy. We had contacted the dealership via email the Saturday before our visit and had arranged an appointment with a sales consultant for 10:00am Monday morning. When we showed up and asked for the person we had made the appointment with we were told he didn't come in until 11:00am. I was a little unhappy with this. Why make an appointment for before you come in. We were then introduced to Zack and things started to go up from there. He had a great low pressure attitude to selling cars and made my wife very comfortable with the whole process. I on the other had, being a car guy, was impressed with his overall knowledge of the car he was trying to sell to us. So many times I deal with salesmen who either don't know the answers to my questions, don't know and just make something up, or just don't care to know. Zack knew all of the answers and seemed excited to be working for Acura based on his advanced knowledge of the TSX. After we concluded the sale I was also impressed with his after the sale attitude. He probably spend 20 minutes sitting in the back seat teaching my wife how to use all of the technology in the car and helping pair her phone via blue tooth. Overall we are very happy with our experience at Pohanka and look forward to doing business again with them. More

I have used this dealership many times. Until this visit, I would have rated average or below. Ted Wesler has made the difference. With his leadership, changes have been made. This last vist was gre visit, I would have rated average or below. Ted Wesler has made the difference. With his leadership, changes have been made. This last vist was great. I will continue with my service there. Ted has given me new confidence in the service given. When I buy my next car- it will be from Pohanka Acura. I am the lead manager for 11 medical practices- Ted Wesler is what customer service is all about Over the years, in dealing with Pohanka, I have had difficult issues with the staff. That has all changed with his leadership. Thank you Ted. If anyone is looking for great service, honesty and great managers directly hands on- You want to use Pohanka. They would have lost this customer, if not for you. I am telling everyone I come in contact with- Pohanka is the BEST. Call Ted if your expectations are not met. I assume with his leadership; he will not get many calls. Linda Spencer Warrenton, Virginia More

Working with Pohanka and Lenny was a pleasure. He hooked me up with the perfect vehicle and I was in and out of finance very quick. I would reccommend Pohanka Acura to everyone. I have dealt with alot of me up with the perfect vehicle and I was in and out of finance very quick. I would reccommend Pohanka Acura to everyone. I have dealt with alot of car dealerships over the last 20 years and by far this was my best experience ever. Thank you Lenny More

Bought a used MDX. Buying experience was very pleasant. Zachary Plue did a great job of identifying suitable vehicles from the dealerships inventory, demonstrating the features and explaining the differenc Zachary Plue did a great job of identifying suitable vehicles from the dealerships inventory, demonstrating the features and explaining the differences. He is obviously a "car" person which I found to be a great asset when dealing with him. I think that most Acura customers would feel the same way. In shopping for a vehicle I found several sales representatives at other dealers (not Acura) that seemed clueless about automobiles. Zach's passion for the car business and for people were major pluses in my Pohanka experience. In the future I'll write about the service department. More

We received excellent service from Zachary. He was courteous and helpful during the sales cycle. He explained the features of the car, followed up with answers to our questions and discussed financing courteous and helpful during the sales cycle. He explained the features of the car, followed up with answers to our questions and discussed financing options. Additionally, he loaned us a car for a day to drive - this made it possible for us to ensure that the car met our requirements. We wholeheartedly recommend Zachary Plue. More

I have sung the praises of my Acura’s for the past seven years. Well my 2006 Acura (which is 5,000 miles over the warranty ) its hands free unit shorted out. My service consultant, Tom Smith, called Acur years. Well my 2006 Acura (which is 5,000 miles over the warranty ) its hands free unit shorted out. My service consultant, Tom Smith, called Acura on my behalf and Acura agreed to split the cost with me. Tom said it was because I am a loyal customer. Thank you Tom and thank you Acura! More

I received courteous and professional service without sales pressure. Salesman was well informed about the vehicle, options and pricing. Quick processing of paperwork and delivery of new Acura to my sales pressure. Salesman was well informed about the vehicle, options and pricing. Quick processing of paperwork and delivery of new Acura to my home. Best car buying experience I've ever had. Great price! More

Over the years I have purchased and serviced numerous Acura's & Honda's at Pohanka Acura; 1 Type R Integra, 4 TL's, 2 RL's, 1 TSX, 1 Honda Odyssey, 1 Honda S2000 and 2 MDX's. The sales team has always gi Acura's & Honda's at Pohanka Acura; 1 Type R Integra, 4 TL's, 2 RL's, 1 TSX, 1 Honda Odyssey, 1 Honda S2000 and 2 MDX's. The sales team has always given me great deals and made me feel happy and satisfied with every purchase I have ever made. Jamal Edmonds not only goes that extra mile while making a deal, but continues to do so well after the fact. He has often gone out of his way to stop by the waiting area during vehicle services just to chat and say hello. The service department is great and no matter how long the interval is between services, each time I go in I am instantly recognized and greeted like I am an old friend, always being addressed by my name. Jason McCullah is extremely professional and not only knows my vehicles inside and out, but also remembers past vehicles I have owned as if they were his own. I have dealt with every facet of this dealership as a customer from sales, finance, tag & title, parts, and service, and have always been treated professionally and with respect. More

Zachary was the perfect sales associate for our needs. On Sunday we arrived at the dealership and told Zach that we were interested in looking at several different vehicles and that we did not intend to make Sunday we arrived at the dealership and told Zach that we were interested in looking at several different vehicles and that we did not intend to make a purchase that day. Zachary was extremely informative--explaining the difference between different trim packages and options. After meeting with Zach--we were convinced that we wanted the MDX. We did extensive pricing research and Zach was able to meet the price we had received from another dealer. Finally, when we picked up our Acura, Zach spent almost two hours going over the features of the vehicle (all those nuances that you might not pick up for a while). From sound system to seating settings, Zach covered it all. Without reservation, I would recommend Zach and Pohanka. More

Lenny, Brian, Matt, Mike and Brett went out of their way to offer opportunities and solutions without sales pressure. The prices were great and the financing was fantastic. I was very pleased with the cus to offer opportunities and solutions without sales pressure. The prices were great and the financing was fantastic. I was very pleased with the customer focus, the selection of cars on the lot and the finance and vehicle registration process. Pohanka Acura is top notch and I'm very happy with my MDX. More