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Pohanka Acura
Chantilly, VA
1,594 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,594 reviews
May 11, 2021
Wonderful experience . Staff friendly and helpful and honest. Fast service and enjoyed meeting everyone at the Acura dealer . Happy customer My third Acura to purchase honest. Fast service and enjoyed meeting everyone at the Acura dealer . Happy customer My third Acura to purchase More
by mjkvinsland
Employees Worked With
Courtney Lindquist, Yong Kim
May 08, 2021
A++ service from Pohanka and Tyler Hubbard (Sales & Leasing Consultant) for our 2021 RDX. Thanks to Tyler and Phillip for very quick and smooth process. Keep up the good work !! --Asad Leasing Consultant) for our 2021 RDX. Thanks to Tyler and Phillip for very quick and smooth process. Keep up the good work !! --Asad More
by Asad
Employees Worked With
Tyler Hubbard (Sales & Leasing Consultant), Phillip "Flip" Carleton
May 06, 2021
Ashok JainI purchased a new 2020 Acura MDX 2020 SH-AWD Ashok Jain I purchased a new 2020 Acura MDX 2020 SH-AWD 7-passenger w/ tech Pkg from Pohanka Acura Chantilly,Lee Jackson Mem. Hway.,VA location on 03 Ashok Jain I purchased a new 2020 Acura MDX 2020 SH-AWD 7-passenger w/ tech Pkg from Pohanka Acura Chantilly,Lee Jackson Mem. Hway.,VA location on 03/29/2021. This vehicle had about 5 miles on it. They asked for a down payment a token of sale/deal & we had made a down payment of $2000.00 on that day to seal the deal. We were kept engaged till about 10:30PM at dealership. We were told that presently vehicle is stored/ located at their Ellicott City, MD location & will be brought from there tomorrow & delivered to us (Purchase was in the joint name of my daughter & me). Next Day when I called to find out status of delivery I was told that veh has 3000 miles on it. I was shocked & asked for details as to how this happened. After some time I got a call from dealership with more shocking news that this veh has even more miles on it. I was told that if I am ready to accept it then maybe I will get a discount of $500.00. I was not ready to be trapped like this so I refused. At this point dealership started its game of selling a different veh that they had at their location and they wanted to sell. We were first offered a different veh with different color & high mileage on it and upon our refusal started their sale gimmick/back & forth game. They mentioned that vehicle sold to me has been sold by other dealership. Upon being told that vehicle is still available at Ellicott City, MD location I was given another alibi dealer ship at Ellicott City, MD is not releasing/selling that vehicle. I had checked with Ellicott City, MD location myself & veh was available for sale till 03/31/2021. I had produced the proof but of no use. At this point it was already very late in the day & they had started offering tit bits of discounts & at one point started creating/giving attitude ( I was made to speak with a person claiming to be manager & he was pretty nasty in his usage of words besides tone & texture of voice. It was kind of threatening/ insulting). Ultimately we were called to dealership on 03/31/2021 & were offered a different vehicle (which was damaged). Surprisingly they never told us about it. It was my wife who noticed & we brought it to their attention. Now they came up with a new situation claiming that it is the last piece available in White color & only thing that can be done at this point is to get it repaired/fixed. So were made to sign the paperwork & come back without vehicle again. It was delivered to us next day after repairs ( Vow-New vehicle with repairs!!) So at last dealership delivered us a damaged/repaired vehicle (which they wanted to dispose of) by making a us to step in & finalize deal for purchase a vehicle of customer's choice & once paperwork was completed/signed token/down payment which was never there. No one from dealership has bothered to call even once as a courtesy for a feedback or if customer has a question. Silver-lining in this saga was personal behavior/attitude of sales person 'Shabazz Butt'(sorry if I spelt name incorrectly). He was polite & nice throughout. In fact his behavior /approach as person were main factor that helped us to go through all this. Now my submission is: How can you sell a different vehicle which is not in your possession/control & deliver a totally different one(VIN# are different). In my view it amounts to unprofessional, unethical & fraudulent and may be illegal approach on part of dealership. I certainly look forward someone from Acura and/Pohanka to look into it & address the grievance ASAP. I can be reached via phone and/or email Ashok Jain More
by Ashok
Employees Worked With
Shahbaz Butt
May 05, 2021
Mr.Yong Kim is a very good salesman, he understood what we wanted and tried his best to fulfill that. Next time when I buy another car I will definitely ask for him. we wanted and tried his best to fulfill that. Next time when I buy another car I will definitely ask for him. More
by Chunpark
Employees Worked With
Yong Kim
April 24, 2021
Pohanka Acura made purchasing a new vehicle from them a positive experience. I ended up purchasing an Acura ILX Sedan and I was fortunate to meet Mr. Kim who went over a variety features on the vehicle. I positive experience. I ended up purchasing an Acura ILX Sedan and I was fortunate to meet Mr. Kim who went over a variety features on the vehicle. I was able to test drive a similar car make and model. One of the reasons that made me want to purchase my first Acura from Pohanka is that with all the technical features I and able to disable certain features. Young was very kind to disable certain sensors at my request so I wouldn't rely on any given one. Having options like these made more enthusiastic about purchasing this vehicle. The aesthetics of the car are amazing. The interior lighting allows the driver to choose certain "mood" or look. The overall design of the car is impressive. If you are in the position to buy and Acura like I was and you like design as well as function then this might be the car for you. I highly recommend Pohanka Acura!😉 Great Job Young Kim! More
by seheller
Employees Worked With
Jahid Noord, Finance Manager jnoori@pohanka.com, Yong Kim
April 20, 2021
We bought a car for my wife at Pohanka Acura seven years ago. Our Senior Sales Representative at the time was Yong Kim. He treated us so well that I kept his card and contacted him these many years later ago. Our Senior Sales Representative at the time was Yong Kim. He treated us so well that I kept his card and contacted him these many years later to let him know I was in the market for another car, this time for me. I wanted to keep an open mind and I looked at similar vehicles at other dealerships. Mr. Kim did it again. He worked to find he exact car for me at a great price. I have bought many cars in many cities in my lifetime. Mr. Kim stands out among sales representatives. I am very happy with Pohanka Acura and with Mr. Kim. I recommend both very highly. More
by Justin
Employees Worked With
Yong Kim
April 13, 2021
I just purchased my fifth car from Pohanka Acura and they always give me the best customer service. Yong Kim is my senior sales advisor and always make the process very comfortable and smooth. He always try always give me the best customer service. Yong Kim is my senior sales advisor and always make the process very comfortable and smooth. He always try to get me the best deal that I'm comfortable with and even go over all the car features so that I wouldn't be lost. The whole team is very friendly and helpful which is why I keep coming back. More
by D. BAZEMORE
Employees Worked With
Raymond Morton, Courtney Lindquist, Yong Kim, Phillip "Flip" Carleton
April 10, 2021
Very happy with my purchase of my new MDX. Thank you Yong Kim for taking the time to assist us all the way until the end. We were done with the finance people at 10:30 pm and he was there all the way, Yong Kim for taking the time to assist us all the way until the end. We were done with the finance people at 10:30 pm and he was there all the way, we need after this whole team was gone, to finish out the deal and fully explain the features of the car. Very impressed. 5 star plus review for a great salesman! We will be back in the future. More
by Jeanne
Employees Worked With
Yong Kim, Ziad Rahme
