Pohanka Acura

It was a pleasure to buy my Acura from Kim. He was very generous and patient. He explained to us very clearly about the car. Its been three weeks since I bought my acura and if i have questions he answers generous and patient. He explained to us very clearly about the car. Its been three weeks since I bought my acura and if i have questions he answers them very sincerely and thoughtfully. I rate him a 5 because he was great at explaining and answering our questions. More

Great experience. No hard sell delivered; just really nice cars. The process was smooth and easy. Between our $1500 customer loyalty credit and a nice low rate of financing, it was actually cheaper to bu nice cars. The process was smooth and easy. Between our $1500 customer loyalty credit and a nice low rate of financing, it was actually cheaper to buy a new TL than a used Buick LaCrosse. More

Overall the experience at Pohanka was very good. There was no sales pressure or financing pressure. It compares well with the luxury car buying experience, but I would not consider it being at the highest was no sales pressure or financing pressure. It compares well with the luxury car buying experience, but I would not consider it being at the highest level. It is definitely a step above the usual car buying experience. We drove in and was met by our sales rep at the parking lot. There were a few reps standing and our rep separated from them and was there to meet us. So I don't know if it was his turn or that he choose to be of service. He was courteous, although his initial assistance was quite lukewarm as he took us inside, showed us some vehicles and options and took us on a test drive. After the test drive, when we came back in and asked for a good price, he asked if we were going to buy today, and when we said yes, his demeanor changed. So that was a bit off putting. We also had a trade-in. The initial quote for the Acura ILX was quite competitive, but the trade-in offer was quite low. However, after a couple of rounds, we were given a price that was palatable. The bargaining process was quite pleasant - no gimmicks like the usual car buying experience. We did not have to wait too long for the sales rep to consult with his manager. The financing experience was also quite painless. We were given the options for the extended warranties and other packages. No pressure, just decide yourself. We went in around 3:30 and were out by 7. I'd recommend buying an Acura from this delearship More

Came to this dealership after another dealer turned me off. They were very receptive from the start, never pushy or aggressive. The salesman walked me around showing me anything that might fit what I was off. They were very receptive from the start, never pushy or aggressive. The salesman walked me around showing me anything that might fit what I was looking for. He answered my questions and kept the cheesy sales stuff in the closet. They waited until I found a car I was happy with and then they made me an offer. There were no games, no back and forth delays. The manager came over and sat down to discuss his offer right away. No hidden rooms or he said/she said. They made sure I was 100% happy. I highly recommend this dealership to anyone looking for an Acura. (and the Lexus staff is just as good) More

Phuong was extremely pleasant and very eager to get me a new Acura MDX. I believe that i got the best possible lease deal on my new Acura MDX. I would rate the dealership very highly and i would not hesit new Acura MDX. I believe that i got the best possible lease deal on my new Acura MDX. I would rate the dealership very highly and i would not hesitate to make the drive from Baltimore to Virginia in the future. More

I don't usually do ratings, but seeing how this is my second vehicle that I purchased from Jose, I would provide some feedback. Both times he was great. He was attentive and not pushy, generally traits second vehicle that I purchased from Jose, I would provide some feedback. Both times he was great. He was attentive and not pushy, generally traits you do not see. I would recommend you look for Jose if you are looking to purchase a new vehicle. More

I visited the Pohanka Acura website to research the new ILX model and to check inventory levels, then I drove to the dealership in Chantilly, VA. I was pleased to see the vehicles on the lot matched the a ILX model and to check inventory levels, then I drove to the dealership in Chantilly, VA. I was pleased to see the vehicles on the lot matched the advertised vehicles on the their website. I feel fortunate to have met a professional, patient and competent salesman named Darly Joseph. I’m impressed by the product knowledge Darly possesses and his ability to provide close support without pressure. The test drive revealed to me the quality of the vehicle and Darly was able to answer my technical questions, it was like having a factory rep in the vehicle during my test drive. I purchased the car and I highly recommend the dealership and especially the sales professional Darly Joseph. It was a stress free and effortless vehicle purchase. More

I recently purchased my third new Acura RL and RLX from Pohanka Acura. I felt they treated me honestly and fairly with my trade-in and lease of my latest 2014 Acura RLX. The dealership may not have the f Pohanka Acura. I felt they treated me honestly and fairly with my trade-in and lease of my latest 2014 Acura RLX. The dealership may not have the fanciest showroom I have been in, but they treat you like someone special. As a return customer they worked harder to make a deal that worked for me. My salesmen (Yong Kim) was very friendly and worked hard with management to earn my business. He kept me informed when a car was available for a test drive. Since the RLX I was interested was not available, Lenny Gonzales, the General Manager, went for a test drive with me in his personal car!! Yong spent a lot of time with me and did not make me feel rushed. I appreciated that Yong did not pressure me into making the deal. The RLX that we made a deal on was in shipment to the dealership and was not scheduled to arrive for several weeks. Yong kept me informed by e-mail, text, and phone as to the status of the shipment of the car. He was always quick to respond to my texts, e-mails, and phone calls if I had questions. He even ensured that I received the special offer on the car that was due to expire before my car arrived. Once the car arrived the dealership jumped right on it and had all the accessories/options installed and the car ready that same day so I could pick it up before I left out of town on business. When I arrived to pick up the car, Yong had all the paperwork prepared and waiting for me. After all the paperwork from the finance department was completed he spent the time to thoroughly explain and operate the features of the car. He let me know that he was available to answer any other questions I might have after I drove the car for a while. In addition to leasing three cars from Pohanka Acura, I also have my car serviced there. The service department is top notch. They always meet or beat the estimated completion time for any service. The cost of service is not cheap, but I feel they do very good work and I feel confident in them maintaining my car. I recommend Acura cars to all my friends and would recommend the Pohanka Acura dealership to them as well. It is the quality and value of Acura vehicles that keeps me coming back time after time. More

My customer experience was excellent based on my visits at "other" car dealerships. The sales person and the sales director helped me achieved a car payment that met my budget, provided me great customer at "other" car dealerships. The sales person and the sales director helped me achieved a car payment that met my budget, provided me great customer service, and did not pressure me into buying a car. They presented the facts and information that actually helped in me in my decision making and what was best for me. Pohanka Acura met and far exceeded my expectations. I was able to drive off the lot within 3 hours with a brand new car! More

In all my 62 years of life this was the easiest car buying experience by far. Abdul was not only honest, but attentive to my every need for a new car. If you are looking for a new or used vehicle give buying experience by far. Abdul was not only honest, but attentive to my every need for a new car. If you are looking for a new or used vehicle give Abdul at Pohanka Acura a call you will not regret it. More