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Plaza Lincoln - Service Center

Leesburg, FL

4.5
1,023 Reviews

1,023 Reviews of Plaza Lincoln - Service Center

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May 13, 2021

John in Parts and Christie in Service were both excellent. John quickly ordered and received rubber floor mats. He contacted me when the mats came in, Christy processed Reward Payment and installed More

by Hoosier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John in Parts and Christy in Service
May 13, 2021

I was very impressed with the professional advice and prompt service. The part needed was ordered within minutes and they set a time for the next day. They coordinated three different services I wa More

by Constance Rime
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hyland
May 13, 2021

The service department took me as soon as I walked in. Christie let me know when my oil change was done and that my car was in the car wash. At checkout she let me know what would be needed in addition to More

by Mober1153
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christie
May 09, 2021

This is my second experience with this dealership. Both times were for recalls. On airbags. First time was the passenger, the second time, the driver side. Robert I think was his name. He was the person More

by Nolechick2000
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service department.. Robert I think
May 07, 2021

Christie is the best. She always has a smile and a warm welcome. Robbie, too, always has a bright welcome. I really appreciate the car wash which always tops of the service experience. More

by DR_REB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mccarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christie in Service Dept
May 07, 2021

Excellent service. Right on time. People involved were very friendly. Professional staff that ensured my visit was pleasant. I will use plaza Lincoln again for service More

by rcharliea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mccarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021

Everyone is friendly at Plaza. Christie takes care of everything. The oil change and tire rotation were done in a timely manner while we enjoyed coffee and cookies. It was a pleasant surprise when Chri More

by DSTHEECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christie Cook gets 5 stars
May 05, 2021

Christe is the reason I come to Plaza. She is efficient while friendly. I will buy and and service my next car there because of her More

by Bob McBain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DNA
May 04, 2021

Service is good and timely. Salesman Jay Bitzer is very helpful, courteous and knowledgeable. Dealership is clean and waiting room is nice. Management is friendly and courteous. More

by PMILLER339
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Bitzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pagano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2021

Can never get a loaner car, first time we had a Lincoln always brought me a loaner or I took one when I left. Reason number one we purchased another Lincoln this time around, not the same quality of servi More

by PVTIGER63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Bitzer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mccarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheritta Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2021 -

Plaza Lincoln responded

Thanks for your feedback. The new vehicle shortage that is affecting the entire industry has also hit us hard, and made it impossible to maintain our normal loaner fleet at full capacity. We apologize you weren’t able to get a loaner, and hopefully the microchip shortage will be over and we will have our fleet back to full size before your next visit. We appreciate you being our customer.

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