Plaza Lincoln - Service Center

The service from Plaza Lincoln from the sales group to the service people is far and above the average garage or dealer that I have dealt with the service people is far and above the average garage or dealer that I have dealt with More

Great service- helped me out when I got to FLA and the start stop button on my Aviator was stuck. They took my car in and fixed the problem in a day. start stop button on my Aviator was stuck. They took my car in and fixed the problem in a day. More

Service department is very thorough and prompt. They provided me with a vehicle while mine was being serviced. Excellent process! They provided me with a vehicle while mine was being serviced. Excellent process! More

Dominic was wonderful car was ready when promises would not go anywhere else we have bought several cars from this dealership we presently own two not go anywhere else we have bought several cars from this dealership we presently own two More

I have worked with Damario on getting our 2019 MKT taken care of. We had a motor fail on our sunroof. When that parts came in one of the motors was bad. Now they had to reorder. I brought the MKT in and was care of. We had a motor fail on our sunroof. When that parts came in one of the motors was bad. Now they had to reorder. I brought the MKT in and was going to wait for the repair to be done as I was told origanlly it was a 4-5 hour job. After about 8 hours I was informed that additional part were needed because the cable broke from sunroof not moving straight. I was put in a loaner vehicle. I was told the vehicle would be ready late on a Friday or definatly on Saturday. I wasn't ready till the following Monday midday. I went to pick vehicle up and noticed tou bags of parts in the back seat. Told I paid for them but was not needed to install. I also saw that the cover behind the rearview mirror was missing. The mechanic told me that it was super glued in and he wasn't going to put the old one back and would order a new part. Told it would be a day or two. It's been over a week and part hasn't shown up. On way home we heard a noise from sunroof. I found that the parts found in back set are called Sunroof Mechanism cover. I remembered they were there before repairs were started. I called Demario right away and told him these needed to be installed and the job completed. He agreed and said when the cover arrives he would get it in and complete the job. Another issue that arrived was when we tried to use rear window washer fluid, we could hear water running insde roof but not coming out the sprayer on the window. Called Derario and he did say the hose for the rear window does run along the sunroof and would add that to the list. I'm very disappointed that we can't get either parts or things complete. More

Everyone at Plaza Lincoln have been knowledgeable, welcoming and gone out of the way to make our purchase and experience in the service department a great one. The employees all seem to be trained to welcoming and gone out of the way to make our purchase and experience in the service department a great one. The employees all seem to be trained to listen to the customers in order to meet their individual needs. Service Advisor Demario Jackson seems to be totally invested in each customer's needs. Customers that stopped by the service counter all seemed to know and trust the employees that they were talking with. More

Love the service that receive from this dealership! Demario Jackson, service advisor, has always been a tremendous help whenever I call. Highly recommend! Demario Jackson, service advisor, has always been a tremendous help whenever I call. Highly recommend! More

Finally David Newson figured out why my dashboard was rattling and fixed the problem. He also made me feel like a celebrity! I was treated with great respect and best of all, the problem was fixed! rattling and fixed the problem. He also made me feel like a celebrity! I was treated with great respect and best of all, the problem was fixed! More

Plaza Lincoln was very accommodating for this service call. Had someone come to my home for service. call. Had someone come to my home for service. More

Expeditiously efficient No thank you Was very pleased to get a loaner car, making my experience more pleasurable get a loaner car, making my experience more pleasurable More