Plaza Lincoln - Service Center

Excellent customer service and service advisor was wonderful. Well informed of progress of vehicle. Will recommend Plaza Lincoln in the future. wonderful. Well informed of progress of vehicle. Will recommend Plaza Lincoln in the future. More

Easy to get an appt. Courteous service guy. In and out for oil change. Thanks Courteous service guy. In and out for oil change. Thanks More

We are nothing more than a number even though we purchased our suv from them. purchased our suv from them. More

I have made two appointments prior in advance and reserved a Courtesy car for the day. Each time I show up with my car they don’t have one and fail to call me ahead of time to let me know. I choose reserved a Courtesy car for the day. Each time I show up with my car they don’t have one and fail to call me ahead of time to let me know. I choose a Lincoln to be able to take advantage of all the perks that it comes with my warranty. Shame on me to thinking your Concierge Service at Plaza would be so this poor. Your dealership and service department fails in regards to Lincoln standards. More

Made an online appointment and for some reason it doesn’t work. So I take off work and bring my car there for a new car inspection at 930 am. I get there and the assistant service manager says their system d work. So I take off work and bring my car there for a new car inspection at 930 am. I get there and the assistant service manager says their system doesn’t work and I’m SOL. Doesn’t offer a solution. Just says tough luck and goes back to whatever he was doing. Very unprofessional and unorganized. Wouldn’t go back here ever again. More

Marc is a standup guy. When you witness that up front that is all you need. My car looks great. When you witness that up front that is all you need. My car looks great. More

Bobby and his diesel techs are awesome to work with. They listen to what the customer needs are, keep up the good work guys. They listen to what the customer needs are, keep up the good work guys. More

Lou and Tony run a tight ship. Memory for seat & steering wheel stopped working , called Rob G in service said sounds like battery set me up for 8am sure enough it was the battery. Memory for seat & steering wheel stopped working , called Rob G in service said sounds like battery set me up for 8am sure enough it was the battery. With Lincoln’s warranty and this car being certified cost me 0.00. This is what service is all about. I was a GM guy most of my life, this is our second Lincoln and we will continue to drive them as long as we can afford to. I’m a fan of Lou & Plaza Lincoln. Philip (Mags) Maglionico More

Picked up and brought it back next day. I would have liked a call telling me they were going to keep it overnight. I had to use it the next day and they got it home in time. I would have liked a call telling me they were going to keep it overnight. I had to use it the next day and they got it home in time. More

Cost of an oil change and tire rotation seems excessive at $109. I received no feedback on my other two issues; hatchback sporadically fails to open and status of a recall. Btw, the hatchback still occasio at $109. I received no feedback on my other two issues; hatchback sporadically fails to open and status of a recall. Btw, the hatchback still occasionally fails to open. Furthermore, I wasn’t told I would not be getting a loaner until they picked up my car for service. In addition, I scheduled the service using my Lincoln way app only to learn from the service department the day before the scheduled service when I called them to let them know what service I needed that their connection to the my Lincoln way app was disabled and they had no knowledge of my service appointment I had scheduled nearly a month before. More