Plaza Lincoln - Service Center

I always have a pleasant experience at Plaza Lincoln. They provide excellent customer service. The service advisor keeps me informed and my car is ready without the given timeframe. Many thanks to Mr. De They provide excellent customer service. The service advisor keeps me informed and my car is ready without the given timeframe. Many thanks to Mr. DeMario Jackson and the service department. More

I waited for my car but no one asked me if I needed anything to drink or ask me about the WiFi. Also, though I waited others were asking about loaners and it seemed real hit or miss. Like they had no i anything to drink or ask me about the WiFi. Also, though I waited others were asking about loaners and it seemed real hit or miss. Like they had no idea what would be available or when. D’Andre I think was great!!! Sorry if I got his name wrong. More

The service department is excellent and was the primary reason for purchasing our car there Not happy with the management reason for purchasing our car there Not happy with the management More

They contacted me about the recall on my 2017 MKC and kept me advised when part came in. kept me advised when part came in. More

They. Are always friendly and professional. They know that our time is important also so the are very proficient. Thank you all Are always friendly and professional. They know that our time is important also so the are very proficient. Thank you all More

I have loved the service, especially the mobile van that came to the house for the recall came to the house for the recall More

Great service, delivered right before Christmas. The guys went out of their way to make sure I was taken care of. THANK YOU! The guys went out of their way to make sure I was taken care of. THANK YOU! More

I bought a certified pre owned Lincoln at Plaza just short of 4 months. The day I bought it while showing me the Lincoln Way app features they couldn’t get it to connect to me as new owner. A few days l short of 4 months. The day I bought it while showing me the Lincoln Way app features they couldn’t get it to connect to me as new owner. A few days later we found out icar had a bad modem. Service ordered one for me. Took over a month to come in. Once it did I dropped off. Later that day service called and said they couldn’t fix it as the modem that was sent was wrong. Not sure why they didn’t know that before spending day working on it? Anyway they had to order a new one. Just shy of 4 months and still waiting, I left voice message with service but never received a call back. I was excited about my purchase and do like the car but not impressed or happy with service experience. I cannot recommend for this reason. I didn’t want to leave a bad review but the asked me to and this has been my experience More

When am I supposed to have been in for service? Have not been there in years. I am trying to get my car in for a recall notice. Trying since August. Last time I had a problem was about a year ag Have not been there in years. I am trying to get my car in for a recall notice. Trying since August. Last time I had a problem was about a year ago. My car died, could not get it started. We were close to the dealership and called them. The reply was” nothing we can do, we close in 10 minutes” Before the Pandemic we were very happy with the dealer. They have really gone down hill. More