Plaza Lincoln

I would’ve preferred that the dealer would not have put on the trim, the nitrogen in the tires and allowed me to ask for it on the trim, the nitrogen in the tires and allowed me to ask for it More

This was our first time visiting and we were very impressed. The customer focus was exceptional, the time they spent with us explaining the process was wonderful, and the shopping experience was fan impressed. The customer focus was exceptional, the time they spent with us explaining the process was wonderful, and the shopping experience was fantastic. Both my wife and I were extremely pleased with our purchase and we have been showing our new vehicle around our neighborhood. Great job and we would recommend Plaza Lincoln to anyone. More

Always helpful; on time; explaining what was wrong and how to avoid it in the future how to avoid it in the future More

The problem with the vehicle lift-gate was not fixed. It will not lift to its maximum height. The service people are very nice and tried three times, installing new parts (I presume) on different serv It will not lift to its maximum height. The service people are very nice and tried three times, installing new parts (I presume) on different service visits. I use the rear cargo area daily and have to interact with the lift-gate a lot. If I forget to push the lift-gate up manually, I bump my head on it. That’s because it stops 6 to 8-inches lower than it can/should travel in total. Using the vehicle’s lift-gate adjustment procedure of manually positioning it and pressing the close button for 3 seconds does not work. I use concierge service when possible, for the vehicle's service - which I appreciate very much. The nice gentleman who brought the vehicle back to my home handed me a service report - however, it had no information. There was nothing about what service was performed, what parts were used or whether it was tested after the service. I opened the lift-gate, anticipating it would travel to its full height. It failed. Nothing has changed. None of the service activities have made any difference. Apparently, some parts were simply installed, with no attempt to determine whether the lift-gate travels to its maximum height. I am only 5'-9", so this must be a problem for a lot of people who are taller than me. Perhaps this is a design flaw? Whatever the source of the problem may be, it is annoying. I decided it was pointless to call the service department. I have resolved to just keep shoving the lift-gate up manually, and forget about trying to get it to work properly. That's a shame. I expect better from Lincoln. More

I was impressed with the knowledgeable salesman Jay Blitzer. My purchase went very smoothly even though it was late in the day. Blitzer. My purchase went very smoothly even though it was late in the day. More

The vehicle we purchased came on the transport truck as we were talking to our salesman. We were just there to look at the new models but went home with a new vehicle. A negative in our opinion is all th we were talking to our salesman. We were just there to look at the new models but went home with a new vehicle. A negative in our opinion is all the dealership add-ons that are automatically added. Salesman Alex Garcia is very conscious and gives it his best to please his customers. More

Easy Peezy Tony worked with me and got me the best deal he could for me and my niece he could for me and my niece More

The salesman makes it a pleasure. The fellow handling all the financial paperwork was also very pleasant and helpful. Being a retired Ford salaried employee, the sales manager didn’t The fellow handling all the financial paperwork was also very pleasant and helpful. Being a retired Ford salaried employee, the sales manager didn’t seem to be very straightforward! More

The only negative was that we sat for 45 minutes to be oriented to the car, but because of the new technology the salesperson did not adequately get the job done with us. oriented to the car, but because of the new technology the salesperson did not adequately get the job done with us. More