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Plaza INFINITI

Creve Coeur, MO

4.6
154 Reviews

755 N. New Ballas Rd

Creve Coeur, MO

63141

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Showing 154 reviews

January 27, 2024

Plaza does a great job of letting you know what needs to be done to your vehicle for it to last the longest it can. They seem honest so far which is appreciated with a dealer. The waiting room area is nice More

by Luvs2travel88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in service
January 23, 2024

Morgan and other representatives are very helpful and kind. They take the time to assist you and provide ultimate service and assistance at all times. No hassles at all. I recommend Plaza Infiniti for More

by dlkcoil01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan in The Service Department
January 21, 2024

Matt took care of my service needs this time. He was very nice and personable. The service department presented me with a picture of what was needed. I was impressed with this presentation which More

by Denise Kroll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Tannehill
January 17, 2024

Consistent excellent service from The service side to the sales side and they listen to your needs ! More

by Fish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Knox, Mike Barnstead
January 17, 2024

I called at 7:30am and got an Appointment same day. Loved the automated service update with pictures of what is wrong right to your phone. Everyone was kind and understanding of my situation. More

by klholtzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
January 08, 2024

Morgan Knox is great. The team listened to my problems and fixed them. Happy Customer here! More

by khuerta1028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Knox and The Service Team.
January 08, 2024

We had a great experience purchasing our vehicle at Plaza. Our salesman, Gage, was very helpful and not pushy. He wanted to make sure we got the vehicle we wanted. Everyone we interacted with at the de More

by b_rowe18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gage, John
January 07, 2024

When I called for my appointment, I was told all was needed for 25k maintenance was oil change. Somehow, Rick always pushes his customers to a lot more. $600 for 1.5 year car maintenance feels a lot. Th More

by ssuprun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick
Jan 09, 2024 -

Plaza INFINITI responded

We are sorry to learn of your experience. Our team will get with Rick to see if we can identify your customer info and we will reach out. Optionally, you can reach our team at (314) 299-5226 and you may request to speak with Aj Calandro. Thank you and we hope to have the opportunity to address your service concerns.

January 07, 2024

The old team was very consumer friendly and this new team is very dry and guarded. More

by tarnazg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Jan 09, 2024 -

Plaza INFINITI responded

Thank you for your feedback. We are sorry that you feel this way, however we would love to have the opportunity to address your concerns. If you have a moment, please give us a call at (314) 582-3685 and you may request to speak with Malcolm, Gage, our GM. Thank you and we hope to get your experience turned around.

January 03, 2024

Wouldn't take my car anywhere else. Excellent service, curteous servicemen who explain all aspects of service. I have been dealing with Plaza Infiniti for ten years and wouldn't go an More

by vidoyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Barnstead, Ron Oldham, Anthony Jones, Robert D'Alto
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