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Plaza INFINITI

Creve Coeur, MO

Overview
Reviews
4.6
154 Reviews
Call Dealership (314) 919-8039

755 N. New Ballas Rd

Creve Coeur, MO

63141

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Showing 154 reviews

March 09, 2024

Very responsive to my needs and requests, appointments are available quickly and my vehicle is returned in a timely and clean condition. More

by dellis4127
Recommend Dealer
Yes
Employees Worked With
Morgan
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March 04, 2024

I waited over 3 hours for work to be completed on my vehicle. Unacceptable! Will not do this again Customer service was excellent. More

by Angie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Mar 09, 2024 -

Plaza INFINITI responded

Thank you for your business and feedback, Angie. We're sorry that you experienced a longer than expected wait time for service but glad that it was excellent. We value your time and hope to have the opportunity to serve you better and much faster in the future. In the meantime, if you would like to discuss your experience, feel free to reach us at (314) 299-5226 and request to speak with AJ Calandro, our Service Director. Thank you.

February 15, 2024

The service manager really helped out with my warranty claim and his team were very pleasant. More

by dscott3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
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February 15, 2024

Barney is absolutely great and we will work with him again and again in the future. More

by Mikestengel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Barnstead
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February 14, 2024

Morgan in the service department was very helpful and accommodating. She went above and beyond with getting me a loaner and also verified what my extended warranty would cover. Can't say enough great thi More

by cheryl.luebbers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan
Report | Print
February 14, 2024

Great service good dealership to work with for your service of your infinity thank you guys More

by Jmontgomery9904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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February 12, 2024

We were traveling & hit a serious pothole, destroying a tire! Plaza service was exceptional and got us back on the road quickly More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan
Report | Print
February 10, 2024

I've serviced my Infiniti at Plaza for many years now. Their staff has always proven to be knowledgeable and helpful with topnotch professionalism and courtesy. More

by mw.burkhead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan, Rick and Matthew
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February 06, 2024

Took over 2 hours for Oil Change and Brake Fluid. I had an appointment scheduled. What the point of the appointment if they wont get to my car at the scheduled time. Also got my car back smelling lik More

by Aldin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Worked with Matthew service advisor.
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Feb 08, 2024 -

Plaza INFINITI responded

Thank you for bringing this to our attention, Aldin. We are so sorry that you had this experience in service. A member of our management team has reached out to you to address your concerns. Please call Aj Calandro at (314) 919-8392 as soon as you have a moment. Thank you and we hope to get this turned around.

January 29, 2024

Great customer service. Morgan and Aj were very helpful and took care of everything I needed. More

by chriskrueger95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Calandro, Morgan
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