Plaza INFINITI

Always easy to do business with/customer friendly I've been a customer of Plaza Motors since 1980's. I've always been pleased with the employees and the service. Outstanding to work with. Most rece I've been a customer of Plaza Motors since 1980's. I've always been pleased with the employees and the service. Outstanding to work with. Most recently I was adding gas before returning the loaner car. I was hit by another car attempting to maneuver around my loaner car. My reporting the collision to Plaza Infinity was easy and no hassle. The next morning I got a VM from Plaza that said Plaza was fixing the car and wouldn't even report it to the insurance company of the car that hit me. I was treated with respect and courtesy through all of this ... just as I've been with every other visit I've made to Plaza Infinity and Plaza Mercedes. More

Exceptional buying experience from beginning to end. Can't overemphasize how cool it is to have nearly the full spectrum of luxury automobile manufacturers available "under one roof." Makes it so easy Can't overemphasize how cool it is to have nearly the full spectrum of luxury automobile manufacturers available "under one roof." Makes it so easy to contrast and compare. Started out looking at certified pre-owned BMW coup convertibles. Worked with Austin Dixon initially. Austin is new to Plaza and the industry in general. But he's a diligent, hardworking and honest young man. Such a pleasure to work with. Austin helped me review several automobiles from the BMW, Mercedes and Infiniti fleets. Ultimately, I began to settle on an Infinite SUV. Austin seamlessly handed me over to Anthony Jones. Yep, that's right THE Anthony Jones: local basketball star for the SLU Billikins. Anthony is the consummate gentleman and a professional in every sense. His easy demeanor and calm, confident way helped me evaluate my short list and ultimately make the perfect choice for me. He and the Sales Manager, Tom (a bona fide American Hero (Army Ranger, Vietnam), by the way), made a complicated transaction with a two-car trade-in move smoothly and effortlessly. I'm a big fan of these guys. Most of the process involved little more than verbal assurances and handshakes -- all of which were honored at the end and memorialized in the paperwork. Even after the papers were all signed ... a couple additional matters that came up toward the end all were resolved (in my favor) on nothing more than a promise and a handshake. Recommend them wholeheartedly, without any reservations whatsoever. If you're looking at luxury automobiles for your next purchase, particularly an Infiniti, do yourself a favor and work with the gents at Plaza Motors Infiniti. More

When I arrived at the dealership, which was not busy at the time, I was not approached by anyone. After walking around for several minutes, I went to the main desk and asked for a salesperson. I was inr the time, I was not approached by anyone. After walking around for several minutes, I went to the main desk and asked for a salesperson. I was inroduced to a nice professional young man who was friendly. Unfortunately, he was newer in his position and could not answer all my questions on a specific vehicle. On several occasions he would say, "I think.....or I'm not sure....." giving no indication he was willing to find the answer. I chuckled when I saw stickers in several places about the 10' rule. Apparently, that rule doesn't apply to a single female looking to purchase a car by herself. Perhaps that was the reason no one took me serious when I walked into the dealership? I did research prior to my visit on the type of vehicle I wanted and was ready to get down to business. I found the car I wanted at this dealer and the experience went down hill from there. There was little to no room in dealing "fairly" on the sticker price. Taking $2,000 off a $53,000 sticker price and not budging was an insult. I was accused of visting the Edmunds.com site and told that site was not accurate and I was mis informed. I had never even heard of that site but could tell they didn't want to hear that from me. I feel the cheesy 1970's approach by Dereck in dealng with the monthly payment was insulting. He was more interested in getting the price worked into a monthly payment and not wanting to deal with the sticker price. Unfortunately, this dealer lost a good sale to their competitor. I went to another dealer on the same day, who was willing to work fairly off the sticker price and not focus on the monthly payment, and purchased the car I wanted. And by the way......I paid cash (that is why the monthly payment didn't matter to me)! So much for the 10' rule stickers! More

Called for information and price of a used Infiniti and had the worst conversation I've ever had with a salesperson. He was very rude and didn't answer any of my questions. He did however give me plenty had the worst conversation I've ever had with a salesperson. He was very rude and didn't answer any of my questions. He did however give me plenty of cheesy one liners and told me he probably wouldn't call me back. The 1970's unprofessional sales approach didn't work then and it certainly doesn't work today. More

After having such a bad experience with bommarito infiniti, PLAZA INFINITI helped me so much! They are so nice and considerate. Everyone in there was helpful. They were very trustworthy and honest. i infiniti, PLAZA INFINITI helped me so much! They are so nice and considerate. Everyone in there was helpful. They were very trustworthy and honest. i will only be bringing my infinit to this dealership and i will be soon buying a new car from them as well. More

It was time to purchase a new auto, as many others, I was dreading the process. We had shopped many many dealers in the St. Louis area over the past month. Plaza Infiniti was our last dealership. Wow, if we dreading the process. We had shopped many many dealers in the St. Louis area over the past month. Plaza Infiniti was our last dealership. Wow, if we had only started with Plaza we would have saved countless hours & many many weekends auto shopping. When my husband called to set an appointment, Rob D'Alto is the salesperson that took his call.When we arrived at Plaza Infiniti, Rob greeted us at the front door and introduced himself. Since I come from a long line of salespeople I do not like to play games and I do not like to be pushed. Rob was such a breath of fresh air. He listen to our wants, our needs, gave us the facts, and did not push in any direction. Since I was still undecided about an auto, Infiniti, BMW, Audi etc., it was so nice to have "one stop" shopping. We were able to view all these autos side by side form Plaza's one location. Rob patiently spent countless hours showing us each auto while giving us detailed information. Since he specializes with Infiniti, he wanted to make sure all our questions were being answered with the BMW & Audi. He offered to have a BMW or Audi sales specialist talk with us but, there was no need. Rob did an excellent job of demonstrating the features on each auto and make. When we finally made our decision to purchase the Infiniti FX, I really thought, "here comes the game playing"! I had my gloves ready. Quite the opposite! There were no games,... no games at an auto dealership...."How Wonderful is that" I did not need my gloves. The quality of service we received from Rob D'Alto was OUTSTANDING! Rob along with the managers Tom Fallon, Scott Brenner, Ken Albert and Plaza Infiniti as a whole made purchasing an auto fun and pleasurable. You made us feel like part of your Plaza Infiniti family! We look forward to a long relationship with Plaza. Thank you for making us feel special and your wonderful customer service! More

Love this dealership! I work for a dealer in central Illinois and needed to send a G37 to them for warranty work. While at first I expected to wait 1-2 weeks for parts and for them to get me in, they we Illinois and needed to send a G37 to them for warranty work. While at first I expected to wait 1-2 weeks for parts and for them to get me in, they were able to get me in the same day I scheduled the appointment and the repairs were completed the same day! Couldn't have asked for a better service experience. Our dealership will definitely be doing more business with them in the future. It is worth the trip! Highly recommended to anyone needing Infiniti service. More